The Executive Guide to Innovation

Tracy Owens, Peter Merrill, Jane Keathley

Description

Is your organization's level of innovation where you think it should be today?
Now is the time to shape your future through innovation management. This book provides a wealth of information, tools, techniques, models, approaches, and methodologies that are all specifically designed for excellence in innovation, solution generation, and execution.
Within these pages you will find innovation concepts, methods, and case studies that build upon the quality body of knowledge to drive innovation. The successful application of these concepts will help you to be successful in the years to come.

In addition to the hands-on material presented, the book also provides advice and counsel on how to align a growth-based strategy with all functions of the organization, how to create a culture for ideas and growth, how to acquire and retain the right mix of resources, and how to sustain what you’ve built over time.

Innovation is quality for tomorrow. Use The Executive Guide to Innovation to conquer new challenges and seize new opportunities as you move into your future!

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Organizational Behavior
• Employabilité, métiers et formations
• Economics

Informations

• Publié par: ASQ Quality Press
• Date de parution: 26 août 2013
• Nombre de lectures: 0
• EAN13: 9780873892322
• Langue: English

Extrait

The Executive Guide to Innovation



Also available from ASQ Quality Press:
Six Sigma Green Belt, Round 2: Making Your Next Project Better Than the Last One
Tracy L. Owens
The Quality Toolbox, Second Edition
Nancy R. Tague
The Certified Manager of Quality/Organizational Excellence Handbook , Fourth Edition
Russell T. Westcott, editor
The Executive Guide to Understanding and Implementing the Baldrige Criteria
Denis Leonard and Mac McGuire
Root Cause Analysis: Simplified Tools and Techniques , Second Edition
Bjørn Andersen and Tom Fagerhaug
The Executive Guide to Understanding and Implementing Quality Cost Programs
Douglas C. Wood
The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships
Grace L. Duffy, editor
The Quality Improvement Handbook , Second Edition
ASQ Quality Management Division, John E. Bauer, Grace L. Duffy, and Russell T. Westcott, editors
Making Change Work: Practical Tools for Overcoming Human Resistance to Change
Brien Palmer
Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage
William Lareau
Root Cause Analysis: The Core of Problem Solving and Corrective Action
Duke Okes
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our website at www.asq.org/quality-press .


The Executive Guide to Innovation
Turning Good Ideas into Great Results
Jane Keathley, Peter Merrill, Tracy Owens, Ian Meggarrey, and Kevin Posey
ASQ Quality Press
Milwaukee, Wisconsin



American Society for Quality, Quality Press, Milwaukee 53203
© 2014 by ASQ
All rights reserved. Published 2013

Library of Congress Cataloging-in-Publication Data

Keathley, Jane.
The executive guide to innovation : turning good ideas into great results / Jane Keathley, Peter Merrill, Tracy Owens, Ian Meggarrey, and Kevin Posey.
pages cm.
Includes bibliographical references and index.
ISBN 978-0-87389-860-7 (soft cover : alk. paper)
1. Creative ability in business. 2. Technological innovation—Management. 3. Business enterprises—Technological innovations. 4. Success in business. I. Title.

HD53.K426 2013
658.4 ’063—dc23 2013023866

ISBN 978-0-87389-860-7

No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Acquisitions Editor: Matt T. Meinholz
Managing Editor: Paul Daniel O’Mara
Production Administrator: Randall Benson

ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.

Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.

To place orders or to request ASQ membership information, call 800-248-1946. Visit our website at http://www.asq.org/quality-press .

Table of Contents
The Executive Guide to Innovation
List of Figures
Foreword
Preface
Acknowledgments
Introduction: Why Innovation?
Chapter 1: The Innovation Imperative
1.1 Building the Business Case for Innovation
1.2 What Is Innovation?
Product Innovation
Process Innovation
Business Model Innovation
1.3 Improvement versus Innovation
1.4 Types of Organizations
Chapter 2: Leading Innovation
Chapter 3: An Innovative Vision and Culture
Chapter 4—Case Study: Apex Composites
4.1 Take-Aways
Chapter 5—Innovation Strategy
5.1 Holistic Approach to Strategic Innovation
5.1.1 Multidisciplinary, Beyond the Board Room
5.1.2 Innovation As a Manageable Process
5.1.3 Both Breakthrough and Incremental, Intentional and Serendipitous
5.1.4 Innovation Potential versus Appetite for Risk
5.2 Determining the Firm’s “Boundaries”
5.2.1 Mission/Vision, Now versus Future
5.2.2 Core Competencies
5.2.3 Core Technologies
5.2.4 Competitive Advantages (Existing), Strengths/Weaknesses
5.2.5 Geographic and Geopolitical
5.3 Market and Competitive Analysis
5.3.1 Porter’s Five Forces
5.3.2 Competing on Innovation/Features versus Price
5.3.3 Signs/Metrics for Strategy Decay in the Forces
5.3.4 Constraints on the Firm
5.3.5 Environmental Scan
5.4 Positioning within the Market/Industry
5.4.1 Product versus Process Innovation and Product Maturity
5.4.2 Consumer and Customer Insight/VOC, Unspoken Needs
5.4.3 Threats/Opportunities
5.4.4 Industry Foresight/Emerging Trends and Opportunities
5.5 Organizational Readiness
5.5.1 Mission/Vision
5.5.2 Culture
5.5.3 Strategic Alignment
5.5.4 Innovation Roles, Internal/External, Open/Closed Innovation
5.5.5 Internal Processes and Disciplined Implementation
Chapter 6: Building the Innovative Organization
6.1 What to Build?
6.2 How to Build
6.3 Communication
Downward Communication
Upward Communication
Outward Communication
Inward Communication
6.4 Structure
6.5 Infrastructure
6.6 Style
6.7 Measurement
6.8 People
Senior Managers
Innovation Manager
Business Unit Managers
Quality Managers
Mid-Level Managers
Employees
6.9 The Innovation Infrastructure
Chapter 7: Case Study: Assessing an Organization’s Strategic Innovation Status
7.1 The Tools
7.1.1 The Innovation Quadrant
7.1.2 The Hothouse (Creativity) Assessment Instrument
7.1.3 The Innovation Diagnostic Assessment
7.1.4 Framework for Sustainable Innovation
7.2 Innovation Diagnostic Assessment Results
7.2.1 History of Companies A and B
7.2.2 Company A’s Innovation Assessment Results
7.2.3 Innovation Diagnostic Assessment
7.3 Assessment Conclusions
7.4 Determining Your Organization’s Strategic Innovation Status
Chapter 8: Dream into Action: Execution of the Innovation Strategy
8.1 Step One: Find the Opportunity
8.2 Step Two: Connect the Idea to a Solution
8.3 Tipping Point: Selecting the Solution to Develop
8.4 Step Three: Make the Solution User-Friendly
8.5 Step Four: Get to Market!
8.6 The People Who Are Committed to the Innovation Process
Chapter 9: Nessis Case Study
Chapter 10: Sustainable Innovation
10.1 Circumstance Dependent
10.2 Maintain the Innovation Culture
10.3 Maintain Balance
10.4 Integrate with Strategy
10.5 Manage Failures
10.6 Develop an Innovation Center of Excellence
10.7 Summary
Appendix: Innovation Tools
Affinity Diagram
Resource
Baldrige Performance Excellence Program (BPEP)
Resource
Benchmarking
Resource
Brainstorming
Resource
Cause-and-Effect Diagram (see Fishbone Diagram)
Contradiction Matrix (see TRIZ)
Cost–Benefit Analysis (see Value Factor Analysis)
Cost of Quality
Resource
Creativity Tools (see Mind mapping, TRIZ, brainstorming)
Decision Matrix (or Pugh Matrix)
Resources
Design for Six Sigma
Resources
Environmental Scan
Resources
European Federation of Quality management (EFQM)
Failure Mode and Effects Analysis (FMEA)
Resource
Fishbone Diagram
Resource
Five Whys and 5W2H
Resource
Flowcharting
Resource
Focus Groups
Resource
Force Field Analysis
Resource
Hothouse Assessment
Resource
Innovation Ambition matrix
Resource
Innovation Diagnostic Assessment
Resources
Innovation Metrics
Ishikawa Diagram (see Fishbone Diagram)
ISO 9004
Kano Model
Resource
Lean Start-Up
Resource
Mind Mapping
Resource
The Nine Windows
Resources
Nominal Group Technique
Resource
Pareto Chart
Resource
Porter’s Five Forces
Resources
Pugh Matrix (see Decision Matrix)
Quality Function Deployment (QFD)
Resources
RASIC Matrix
Resource
Risk Management (see also Failure Mode and Effects Analysis [FMEA])
Resource
Service Blueprinting
Resource
Six Sigma
Resources
SWOT Analysis
Resource
TRIZ
Resources
Utterback and Abernathy Model
Resource
Value Factor Analysis
Resource
Value Proposition
Resources
Endnotes
About the Authors
Jane Keathley
Peter Merrill
Tracy Owens
Ian Meggarrey
Kevin Posey


List of Figures
Figure 1.1Innovation (1), improvement (3), or both (2)?
Figure 2.1Leading creativity and execution.
Figure 3.1Innovation: a change in cultures.
Figure 3.2Creativity comes from “inner” knowledge.
Figure 5.1Innovation ambition matrix.
Figure 5.2Porter’s five forces.
Figure 5.3Utterback-Abernathy dynamic model of innovation.
Figure 7.1The innovation quadrant.
Figure 7.2Company A innovation assessment.
Figure 7.3Company A strategy map.
Figure 7.4Company A hothouse (creativity) assessment.
Figure 7.5Summary table of innovation assessment results for Company A.
Figure 8.1The innovation process.
Figure 8.2Movie demographic matrix.
Figure 10.1Innovation center of excellence key functions.
Figure A.1Affinity diagram example.
Figure A.2EFQM model for quality management.
Figure A.3Fishbone diagram example.
Figure A.4Force field analysis diagram.
Figure A.5The Kano model.
Figure A.6Mind map example.
Figure A.7Nine windows matrix.
Figure A.8Pareto chart example.
Figure A.9Quality function deployment matrix example.
Figure A.10RASIC matrix example.


Foreword
Over the past four decades, we have observed the development and widespread implementation of quality control and reduction of process variation. Statistical process control, principles of total quality management, and application of Lean Six Sigma have provided a strong foundation for the quality sc