Computer Support Specialists: Job Hunting - A Practical Manual for Job-Hunters and Career Changers

Stephen Gladwell

Description

Computer support specialists provide technical assistance, support, and advice to individuals and organizations that depend on information technology. They work within organizations that use computer systems, for computer hardware or software vendors, or for third-party organizations that provide support services on a contract basis, such as help-desk service firms. Support specialists are usually differentiated between technical support specialists and help-desk technicians.

This book gives you good solid advice and great strategies for getting interviews and landing the job as Computer Support Specialist.

To Prepare for the Job this book tells you:

- The training and education needed

- Earnings

- Expected job prospects

- The job's activities and responsibilities

- Working conditions

To Land the Job, it gives you the hands-on and how-to's insight on:

- Finding Opportunities - the best places to find them

- Writing Unbeatable Resumes and Cover Letters

- Acing the Interview

- What to Expect From Recruiters

- How employers hunt for Job-hunters.... and More

This book offers excellent, insightful advice for everyone from entry level to senior professionals. None of the other such career guides compare with this one. It stands out because it:

1. Explains how the people doing the hiring think, so that you can win them over on paper and then in your interview;

2. Is filled with useful cheat and work-sheets;

3. Explains every step of the job-hunting process - from little known ways for finding openings to getting ahead on the job.

This book covers everything. Whether you are trying to get your first Job or move up in the system, get this book.

Sujets

• Recherche d'emploi
• Recherche d'emploi
• Recherche d'emploi
• Business
• Economics
• Employabilité, métiers et formations
• Careers
• Job Hunting

Informations

• Publié par: Emereo Publishing
• Date de parution: 24 octobre 2012
• Nombre de lectures: 0
• EAN13: 9781743043288
• Langue: English

Extrait

Computer Support Specialists

Job Hunting A Practical Manual for Job-Hunters and Career-Changers

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Copyright

Notice of Rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. No Claim to Orig. U.S. Govt. Works.

Notice of Liability The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identiîed throughout this book are used in editorial fashion only and for the beneît of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other afîliation with this book.

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Good solid advice and great strategies for getting interviews and landing the job.

To Prepare for the Job this book tells you:

• • • • •

the training and education needed earnings expected job prospects the job’s activities and responsibilities working conditions

To Land the Job, it gives you the hands-on and how-to’s insight on

• • • • •

Finding Opportunities - the best places to înd them Writing Unbeatable Resumes and Cover Letters Acing the Interview What to Expect From Recruiters How employers hunt for Job-hunters.... and More

This book offers excellent, insightful advice for everyone from entry- level to senior professionals. None of the other such career guides compare with this one. It stands out because it:

1. Explains how the people doing the hiring think, so that you can win them over on paper and then in your interview; 2. Is îlled with useful cheat and work-sheets; 3. Explains every step of the job-hunting process - from little- known ways for înding openings to getting ahead on the job.

This book covers everything. Whether you are trying to get your îrst Job or move up in the system, get this book.

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Computer Support Specialists 9 Signiîcant Points 9 Nature of the Work 10 Training, Other Qualiîcations, and Advancement 12 Employment 12 Job Outlook 13 Earnings 14 Related Occupations 14 Sources of Additional Information FINDING AND APPLYING FOR JOBS AND EVALUATING OFFERS 16 Where to Learn About Job Openings 16 Job Search Methods 17 Personal contacts. 17 School career planning and placement ofîces. 17 Employers. 18 Classiîed ads. 18 Internet resources. 19 Labor unions. 19 State employment service ofîces. 19 Job matching and referral. 19 Services for special groups. 20 Federal Government. 20 Community agencies. 20 Private employment agencies and career consultants. 20 Internships. Applying for a Job 22 Resumes and application forms. 22 Gathering information. 23 Choosing a format. 24 Resume and KSA (knowledge, skills & abilities) tips: 27 Cover letters. Job Interview Tips 29 Preparation: 29 Personal appearance: 29 The interview: 30 Information to bring to an interview: Evaluating a Job Offer 31 The organization. 33 Should you work for a relatively new organization or one that is well established? The job 33 Where is the job located? 33 Does the work match your interests and make good use of your skills? 34 How important is the job to the company or organization? 34 What will the hours be? 34 How long do most people who enter this job stay with the company? 34 The company should have a training plan for you. 35 Salaries and beneîts. WHAT TO EXPECT FROM THE OTHER SIDE OF THE TABLE… 37 THE INTERVIEW AND SELECTION PROCESS 39 Step 1 39 Technical Competencies Assessment Guide 40 Step 2 40 Determine the Customer Service Focused 40 Competencies of the Job 5

41 Deînitions: 41 Responsible. 42 Likeable. 42 Believable. 42 Outgoing. 43 Unappable. 44 CUSTOMER SERVICE FOCUSED BEHAVIORS ASSESSMENT GUIDE 45 Step 3 45 Develop Interview Questions to Assess Both 45 Technical and Customer Service 45 Focused Competencies 46 Step 4 46 Conducting the Interview 48 Step 5 48 Background and Reference Checks 49 Making a Job Offer 49 Conîrming Job Offer Letter 50 Informing Unsuccessful Candidates 50 Retention of Interview Materials SAMPLE CUSTOMER SERVICE FOCUSED INTERVIEW QUESTIONS 51 Responsible 52 Likeable 54 Believable 55 Outgoing 56 Unappable INTERVIEWING 57 A Practical Guide for Selecting THE INTERVIEW PROCESS 57 Planning 57 Conîrming/Scheduling Interview 58 Conducting the Interview 58 Closing 59 Follow Up TIPS ON INTERVIEWING 60 Interview Questions To Get You Started 61 Supervisor and Manager Competencies 62 Interviewing People With Disabilities 63 Accommodating Persons With Disabilities For An Interview 65 Interview Do’s and Don’ts CHECKING REFERENCES 67 Which References Should I Check? 68 Tips for Checking References 69 The Reference Check Questions To Ask 70 Prohibited Questions and Practices RECORDING A PROFILE OF IMPRESSIONS 72 Supervisory and Managerial Competencies: 73 Building Coalitions/Communication: Recruiting - It Takes More Than A Job Announcement 74 Before Submitting the Vacancy 75 When the Vacancy Announcement is Open 76 Once the Certiîcate of Eligibles is Received 77 After The Selection is Made ASSESSING YOUR RECRUITMENT AND SELECTION PRACTICES 79 Policies and Procedures 80 Recruitment Strategies

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