Capacity Management Best Practices - Templates, Documents and Examples of Capacity Management in the Public Domain PLUS access to content.theartofservice.com for downloading

Loretta Jones

Description

Key Book Benefits: Delivers authoritative, field-tested best practices for working with Capacity Managements. Covers the full lifecycle, from planning, design, and deployment. Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents.

Drive Better Productivity and Increase Success with this book - Starting Now

Discover Real-World Best Practices-Without Paying Expensive Consultants

You're investing in Capacity Managements for one reason: to drive major performance improvements across your entire organization. Capacity Managements Best Practices will help you do just that. Drawing on their experience with dozens of implementations, The Art of Service offers expert guidance on every aspect of Capacity Managements design and implementation, with results-focused best practices for every area of the organization touched by Capacity Managements, including sales, government, marketing, customer service, finance, legal, and IT.

This is information you'd otherwise have to pay a consultant $300/hour to get...information you won't find in any other book!

The Art of Service walks you through developing a comprehensive and effective implementation strategy, followed by tactics and specifics to overcome every challenge you face. Through this book and its companion website, content.theartofservice.com, The Art of Service provides templates and extensive resources-all part of the Content on Demand system that gives your organization maximum results from Capacity Managements.

- Achieve higher end-customer satisfaction and dramatic productivity gains

- Use the Art of Service Maturity Model to assess readiness, fill gaps, and gain early, deep user adoption

- Overcome "people, product, and process" pitfalls that can limit the value of your Capacity Managements

- Learn which procedures, processes and documentation are right for your implementation

- This book's start-to-finish roadmap for success can be used by companies of all sizes in all industries for executives, team leaders, implementation team members, developers, and users throughout the business.

From Overwhelmed to Empowered - Changing the way you find Answers - This book includes access to content.theartofservice.com an on-demand digital library to Search, Download, Learn, Edit and Use direct applicable documents for technology and business professionals, eliminating spending money and time on self-development.

Every day, many large enterprises run hundreds of projects using The Art of Service Documentation. For these companies, The Art of Service is ideal for their custom project development, quality assurance, IT Service Management implementation, virtual training, or documentation.

The Art of Service Content-on-Demand content.theartofservice.com is unique. With The Art of Service, users get the documents and the knowledge they need and IT managers get complete visibility and management control over project deployments. Get Your Access Today.

Sujets

• Gestion et management
• Economics
• Business
• Management

Informations

• Publié par: Emereo Publishing
• Date de parution: 24 octobre 2012
• Nombre de lectures: 0
• EAN13: 9781486432424
• Langue: English
• Poids de l'ouvrage: 9 Mo

Extrait

Introduction

Welcome to Best Practices for Capacity Management. This book is comprised of templates, documents and examples of Capacity Management sourced through Content on Demand Online:http://content.theartofservice.com/.

Content on Demand Online is an on-demand digital library you can use to search, download, learn, edit and directly use applicable documents for technology and business professionals.

In this edition, you will find documents showing how to create Capacity Management documents, useful examples and case studies to show you how other businesses have done it, and adaptable template documents for you to apply to your own business.

Free Access to the Content on Demand Online database!

In addition to the documents included in this book, you are now welcome to enjoy complimentary access to the Content on Demand Online database. Once logged in, you will be able to download electronic copies of these documents or if you prefer, the equivalent number of other documents of your choosing.

To gain access, please send your proof of purchase to [e-mail]

Notice of Rights

All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. No Claim to Orig. (U.S.) Govt. Works.

Notice of Liability

The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

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Contents

INTRODUCTION ........................................................................................................................ 1

CONTENTS ................................................................................................................................ 3

CAPACITY MANAGEMENT DOCUMENTS ................................................................................... 4

D EMAND M ANAGEMENT FOR E LECTRICITY D ISTRIBUTORS ....................................................................... 5 C APACITY M ANAGEMENT T OOLS U SER M ANUAL ................................................................................ 41 C APACITY M ANAGEMENT B USINESS AND ITS ERVICE M APPING ............................................................ 114 C APACITY P LANNING P RACTICES G UIDE ........................................................................................... 132 C APACITY P LANNING C HECKLIST ..................................................................................................... 137 I MPLEMENTATION P LAN P ROJECT P LAN ........................................................................................... 139 C APACITY M ANAGEMENT P ROCESS M ANAGER R OLE D ESCRIPTION ....................................................... 151 O BJECTIVES AND G OALS T EMPLATE ................................................................................................ 155 R EPORTS ,KPI S AND OTHER METRICS ............................................................................................... 159 S TRENGTHENING EMERGENCY MANAGEMENT CAPABILITY AND CAPACITY ................................................ 167

FURTHER INFORMATION ...................................................................................................... 194

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Capacity Management Documents

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Demand Management for Electricity Distributors Capacity Management is a process used to manage information technology (IT). As the usage of IT Services change and functionality evolves, the amount of processing power, memory etc also changes. If it is possible to understand the demands being made currently, and how they will change over time, this approach proposes that planning for IT Service growth becomes easier and less reactive. This document is a fantastic example of the Demand Management Process in action, and is an excellent resource for anyone looking to research,

create or implement this process.

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