Customer Experience - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Gerard Blokdijk

Description

The one-stop-source powering Customer Experience success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead.

Based on extensive research, this lays out the thinking of the most successful Customer Experience knowledge experts, those who are adept at continually innovating and seeing opportunities.

This is the first place to go for Customer Experience innovation - INCLUDED are numerous real-world Customer Experience blueprints, presentations and templates ready for you to access and use.

Also, if you are looking for answers to one or more of these questions then THIS is the title for you:

What is customer experience?
How do you create a better customer experience?
Customer Experience: What can airlines and airports do today to increase efficiency and reduce annoyance/stress?
How do you measure customer experience?
What is the difference between customer experience and user experience?
What is Customer Experience Management (CXM)?
What is global customer experience management?
How is the One Kings Lane customer experience?
Website Usability: Why is customer experience important?
What does customer experience analyst mean?
Which health plans have good customer experience? Why?
What is the best customer experience design tool?
Customer Experience: What are examples of great customer experience principles?
What are the best airlines in the world in terms of customer experience?
Which online marketplaces have the best customer experience and why?
What is your definition of Total Customer Experience? ...and much more…

Sujets

• Gestion et management

Informations

• Publié par: Emereo Publishing
• Date de parution: 05 octobre 2015
• Nombre de lectures: 0
• EAN13: 9781488847851
• Langue: English

Extrait