Customer Service A Complete Guide - 2024 Edition

Gerardus Blokdyk

Description

Do you feel the quality of customer service is getting better or worse?

Does your organization empower employees to provide excellent customer service?

Have you ever stopped doing business with a brand due to a poor customer service experience?

How are complaints received by clients/advocates concerning poor customer service handled?

How important is customer service to you in your choice of or loyalty to a brand?

What can customer service do to satisfy customer requests for information?

What is your organization primarily concerned with securing while employees work remotely?

Which are the most important aspects of a good customer service experience?

Why do other organizations use chatbots rather than hiring humans for customer service?

Why would you want to reward an industry that get low customer service and satisfaction ratings?

This Customer Service Guide breaks away from traditional books. If you're seeking a standard textbook, this may not be the right fit for you. This guide along with its accompanying digital resources is for you who understands the importance of asking profound questions. This equips you with the questions necessary to uncover the Customer Service challenges you're confronting and devise superior solutions to address these issues.

Defining, designing, creating, and implementing a process to solve a challenge or achieve an objective is the most valuable role… Get Stuff Done in EVERY group, company, organization and department.

Unless you are dealing with a one-time, single-use project, there should be a process. That process needs to be designed by someone with a broad enough perspective to ask the right questions. Someone able to ask the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who shape the future. They are the person who asks the right questions to make Customer Service investments work better.

This Customer Service All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Service Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Service maturity, this Self-Assessment will help you identify areas in which Customer Service improvements can be made.

In using the questions you will be better able to:

Assess Customer Service projects, initiatives, organizations, businesses and processes using established diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Service Scorecard, enabling you to develop a clear picture of which Customer Service areas need attention.

Your purchase includes access to the Customer Service self-assessment digital components which gives you your dynamically prioritized project-ready tool. This tool enables you to define, show and lead your organization exactly with what's important.

Sujets

• Gestion et management

Informations

• Publié par: Emereo Publishing
• Date de parution: 07 novembre 2023
• Nombre de lectures: 0
• EAN13: 9781038812193
• Langue: English

Extrait