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Description
It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with ISO/IEC 20000.
A quick look inside of the subjects covered: IT Services Business and IT Service Mapping Process: Service Level Management, Good practices, What’s the difference between ISO/IEC 20000 and 27002?, ISO 20000 Auditor - The dawn of a new profession!, Purpose of ITSM, ITIL, Aid in IT Service Management, What is ISO 20000?, Viewpoints to Creating a Service Catalog, How You Can Get Truly Accredited IT Service Management Training, Service Management Processes, ISO 20000 BS 15000, What is ITSM?, External Influences to ITSM
, Structure of ITSM, Services and Processes, ISO 20000-implementation schedule, ISO 20000 Free Downloads, ISO 20000, Specialist Training, Good practices, Can methodologies like ITIL or ISO/IEC help you to better understand service management? , What is the purpose of IT service management?
, ISO/IEC 20000 Pathways, IT Services Service Catalog Perspectives Process: Service Catalog Management, ITIL 2011 and ISO/IEC 20000, working together (for even better results), and much more...
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Informations
Publié par | Emereo Publishing |
Date de parution | 12 juillet 2013 |
Nombre de lectures | 0 |
EAN13 | 9781488520174 |
Langue | English |
Informations légales : prix de location à la page 0,1250€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.
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