Put Emotional Intelligence to Work

Karl Mulle, Jeff Feldman

Description

Put Emotional Intelligence to Work provides a background on the concept of emotional intelligence, the awareness and ability to manage ones emotions in a healthy and productive manner. This title features tips for achieving peak performance, cognitive and behavioral strategies for emotional self-management, and instructions for changing long-entrenched patterns of behaviors. An action planning model provides a blueprint for individual and group implementation of these powerful, life-changing principles.

Sujets

• Efficacité professionnelle
• Business
• Economics
• Gestion et management
• Time Management

Informations

• Publié par: Association for Talent Development
• Date de parution: 26 mai 2023
• Nombre de lectures: 0
• EAN13: 9781607282556
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

♦ Put Emotional Intelligence to Work EQ uip Yourself for Success

J EFF F ELDMAN AND K ARL M ULLE

Alexandria, Virginia

© 2007 the American Society for Training & Development All rights reserved. Printed in the United States of America. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: [phone], fax: [phone]). ASTD Pressis an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment, instructional systems development, e-learning, leadership, and career development. Ordering information for print edition:Books published by ASTD Press can be purchased by visiting ASTD’s website at store.astd.org or by calling 800.628.2783 or 703.683.8100. Library of Congress Control Number (print edition only): 2007921486 Print edition ISBN: 978-1-56286-482-8 PDF e-book edition ISBN: 978-1-60728-255-6 2009-1 ASTD Press Editorial Staff Director: Cat Russo Manager, Acquisitions & Author Relations: Mark Morrow Editorial Manager: Jacqueline Edlund-Braun Editorial Assistant: Maureen Soyars Retail Trade Manager: Yelba Quinn Cover Design: Ana Ilieva Cover Illustration: Jonathan Evans Editing and production by IGS, Inc.

Contents

Preface

Chapter 1.

Chapter 2.

Chapter 3.

Chapter 4.

Chapter 5.

Chapter 6.

Chapter 7.

Chapter 8.

Emotional Intelligence: The New Science of Success

Emotional SelfAwareness

Confidence, SelfEsteem, and Peak Performance

Anatomy of an Emotion

Cognitive and Behavioral Strategies for Managing Your Emotions

Achieving Goals and Overcoming Adversity

Social Awareness

EI and Workplace Issues

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1

13

25

35

51

71

81

101

Chapter 9.

Chapter 10.

References

Emotional Intelligence and Influence

Putting It All Together—Your EI Plan of Action

Emotional Intelligence Quick Assessment

Additional Resources

Index

About the Authors

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Preface

hirtyfive people gathered in Room 10 that morning. The classroom T was designed to hold only 30 comfortably. We were at 3M, our largest corporate client at the time, one we had been serving for the past several years with a training curriculum called Personal Leadership. We were launching a new course in the PL series and apparently it addressed a topic that was generating quite a bit of interest.

This occurred in 1996, a year after Daniel Goleman had published his now landmark book,Emotional Intelligence: Why It Can Matter More than IQ. The book created a tremendous buzz in the business world; organizations everywhere were clamoring for more insight into this thing called emotional intelligence.

From our first EI course that day at 3M through the work we’ve done presenting this topic to Johnson & Johnson, General Electric, the U.S. government, and a host of other organizations large and small, the interest in and perceived value of emotional intelligence has not waned. Research in the field has grown tremendously, various models have been developed, new questions have been raised, lines of thinking have diverged, and we all still have a lot to learn.

Daniel Goleman didn’t invent emotional intelligence; rather, he very nicely packaged and built on some work done by others in the field. Psychologists Peter Salovey and John Mayer are often credited as having coined the term “emotional intelligence” in an article by the same name they coauthored in 1990. Five years before that though, Reuven Bar On, a psychologist at Haifa University in Israel, was seeking to isolate and identify the factors that determine one’s ability to be effective in

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Preface

life. Based on his research findings, BarOn introduced something he called the emotional quotient or EQ. This abbreviation, of course, was a pushback against the longrunning notion that a high IQ was a predictor of success in life. BarOn and many who have researched, written about, and taught the concepts of emotional intelligence after him believe that although intellect is certainly important, intellectual capacity alone is not enough. Other critical factors need to be considered. These factors, an interrelated group of competencies, are collectively known as emo tional intelligence.

Definitions and models for framing EI continue to be refined by both the pioneers of the field and those who have followed in their footsteps. There are several different versions, and each camp likes to put on its own spin. For our purposes here, we choose to apply a fairly general definition to the term:

Emotional intelligence is using your emotions intelligently to gain the performance you wish to see within yourself and to achieve interpersonal effectiveness with others.

Our placement of the emotional intelligence competencies as a compo nent of overall performance aligns us most closely with Daniel Goleman’s framework for EI. Goleman’s model consists of four major EI domains:

♦ SelfAwareness ♦ SelfManagement ♦ Social Awareness ♦ Relational Skills.

Within each of these domains, Goleman describes related competencies. You’ll find these domains and many of the competencies within each described in detail in the pages ahead.

WHY WE WROTE THIS BOOK

A number of important questions need to be asked about emotional intelligence. Primary among them is: Can the competencies of emotional intelligence be developed? IQ is often thought of as being static—you

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Preface

score what you score on the IQ test and that’s about where it stays throughout your life. So what about growth opportunities for one’s EQ? Most researchers and practitioners in the field believe that emotional intelligence is something that can be developed. We agree of course, thus we offer this book on the topic. Granted, some people may be more naturally gifted at certain EI competencies than others, but competencies consist of behaviors that can be developmentally scaled. This means that with training and practice we can all becomemorecompetent over time. Therefore, we believe that all people have EI within them and can develop their EI abilities more fully if desired.

A second important question then follows—can EI be measured? Again, many of those in the field believe that it can be. Goleman, BarOn, and Salovy and Mayer along with their colleague David Caruso have all developed EI (or EQ in the case of BarOn) assessment instruments. Some of these are selfscoring instruments requiring a high degree of self insight and honesty, whereas others are 360feedback designs inviting input from those with whom you work or otherwise interact. See the Resources section of the book for an overview of some of the various EI assessment instruments.

Today many individuals and organizations are doing good work in the field of emotional intelligence research, promotion, and education. We feel that these efforts have significant value both for enhancing the lives of individuals and for contributing to organizational effectiveness. We applaud the work being done and are proud to be a small part of it. We offer this book to you as a launchingoff point. AllowPut Emotional Intelligence to Workto serve as your introduction to and overview of the concept of emotional intelligence. We hope it provides valuable insight, presents pathways for growth, and provokes you to further exploration both within yourself and ever deeper into the realm of emotional intelli gence.

HOW THIS BOOK WILL HELP YOU

The question:“What is emotional intelligence?”does not necessarily have a basic answer. We have suggested a simple definition, but in reality

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Preface

emotional intelligence works more like a construct, a comprehensive model that is used to understand how cognition and emotion affect both personal and interpersonal behaviors.Put Emotional Intelligence to Work therefore offers these tools:

♦ It concisely explains the EI model. ♦ It translates the current EI research into practical, relevant under standing. ♦ It focuses on the relevance of EI for personal and interpersonal success. ♦ It offers practical application exercises. ♦ It teaches the reader how to manage impulsive, unpleasant, and disruptive emotions that often lead to unwanted behaviors. ♦ It teaches the reader how to tap into selfmotivating emotions like confidence, passion, enthusiasm, desire, happiness, and antic ipation. ♦ It demonstrates how emotional intelligence learning applies to influencing people, managing change, dealing with conflict, building teams, and developing others. ♦ It provides insight into what it means to be an emotionally intelligent leader.

WHO SHOULD READ THIS BOOK?

We have written this book for people who want to develop their own emotional competency and for training, learning, and development pro fessionals who are committed to building emotionally intelligent organiza tions. This group might include:

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♦ trainers who want to learn more about how to apply emotional intelligence research to practical learning ♦ organization development professionals ♦ human resource professionals ♦ managers who need emotional intelligence training to enhance leadership and coaching skills

Preface

♦ anyone who wants to understand how the various components of emotional intelligence work together to form a comprehensive model of effective living ♦ anyone who wants to translate the current EI research into practi cal and relevant applications ♦ faculty members and school teachers who want to integrate emo tional intelligence concepts into their teaching materials.

CHAPTERBYCHAPTER HIGHLIGHTS

As trainers, we seek to create opportunities in the training classroom for participants to experience the content we are exploring together. We work hard to take the theories of something like EI and bring them to life through activities and exercises. Through these efforts, we seek to both engage our training participants more deeply in the content as well as to help them to build a bridge of relevancy between these theories and their real lives.

Here now, as we seek to express EI in book form, we find ourselves another step removed from being able to truly bring this content to life and help you, the reader, make a connection to it. To resolve this, at points throughout the book, we lean back on our EItrainingclassroom experiences. Every so often in a chapter, you’ll come across something called “A Glimpse into the Classroom” in which we tell the story of how we explore one aspect of EI in a training session. We include these little vignettes as a way of helping you “experience” EI as we often present it in the training sessions, allowing you to live vicariously through the classroombased experience of our training participants. We hope you find these glimpses both interesting and helpful.

Our exploration of emotional intelligence begins with selfawareness. Research supports that selfawareness is foundational to both selfmanage ment and social awareness. Selfmanagement and social awareness then determine relationship effectiveness. A summary of the chapterbychap ter content follows. We begin with selfawareness, move on to self management, then consider social awareness, and relationship manage ment.

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