Financial Management for IT Services: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

Kevin Roebuck

Description

Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA).

This book is your ultimate resource for Financial Management for IT Services. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Financial Management for IT Services right away, covering: Financial Management for IT Services (ITSM), IT service management, Service level agreement, Digital Fuel, Information Technology Infrastructure Library, Configuration management database, Change Management (ITSM), Information technology management, Data proliferation, Information Lifecycle Management, Information repository, Storage virtualization, 25U Signal Support Systems Specialist, Aarohan, Accelops, Advanced planning and scheduling, Application Portfolio Management, Application Services Library, Autonomic Networking, Bachelor in Information Management, Banking BPO Services, Battle Command Knowledge System, Bizagi, Blind credential, Bonita Open Solution, Bricks and clicks, Building lifecycle management, Business informatics, Business Information Services Library, Business Object Model, Business performance management, Business process management, PNMsoft, Business process outsourcing, Business record, Business service management, Business Technology Management, Business transaction performance, Business transformation, Business-to-business, Business-to-employee, Business-to-government, CA IT Process Automation Manager, Cable management, Capability Maturity Model, Capacity management, CatDV, Central Computer and Telecommunications Agency, Change management auditing, Clean enterprise, Closed Loop Lifecycle Management, COBIT, Computer-aided facility management, Computer-aided manufacturing, Computer-aided process planning, Computer-integrated manufacturing, Computerized Maintenance Management System, Configuration Management (ITSM), Consumer privacy, Contract management, Corporate taxonomy, Croquet Project, Cumulus (software), Customer communications management, Customer intelligence, Customer to customer, Data farming, Data warehouse, Data warehouse appliance, Dataspaces, Definitive Media Library, Demand chain, Desktop Outsourcing, Device Management Forum, DevOps, Digital asset management, VFinity, DigitalFusion Platform, Direct digital manufacturing, Disintermediation, Distributed development, Document imaging, DocSTAR, Document management system, Dot-com bubble, Downtime, Drill down, Dynamic business process management, E-Booking (UK government project), E-HRM, Early-arriving fact, ETM (Economic Traffic Management), EDIFACT, EFx Factory, Electronic commerce, Electronic data processing, Electronic Document and Records Management System, Electronic Human Resources, Enterprise bus matrix, Enterprise content management, Enterprise information management, Enterprise IT Management, Enterprise Output Management, Enterprise portal, Enterprise project management, Enterprise wiki, ERP for IT, ESCM (eSourcing Capability Model), ESCM-CL, ESCM-SP, European Research Center for Information Systems, Executive information system, Financial Management Standard, FORTRAS...and much more

This book explains in-depth the real drivers and workings of Financial Management for IT Services. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Financial Management for IT Services with the objectivity of experienced professionals.

Sujets

• Computers
• Informatique
• General officer
• General

Informations

• Publié par: Emereo Publishing
• Date de parution: 24 octobre 2012
• Nombre de lectures: 0
• EAN13: 9781743332788
• Langue: English
• Poids de l'ouvrage: 7 Mo

Extrait

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Contents

Articles Financial Management for IT Services (ITSM) IT service management Service level agreement Digital Fuel Information Technology Infrastructure Library

Configuration management database Change Management (ITSM) Information technology management Data proliferation Information Lifecycle Management Information repository Storage virtualization 25U Signal Support Systems Specialist Aarohan Accelops Advanced planning and scheduling Application Portfolio Management Application Services Library Autonomic Networking Bachelor in Information Management Banking BPO Services Battle Command Knowledge System Bizagi Blind credential Bonita Open Solution Bricks and clicks Building lifecycle management Business informatics Business Information Services Library Business Object Model Business performance management Business process management PNMsoft Business process outsourcing

1 4 6 10 11 26 27 29 31 32 35 36 44 45 47 49 50 54 57 62 66 67 74 76 77 79 80 80 81 82 83 88 93 94

Business record Business service management Business Technology Management Business transaction performance Business transformation Business-to-business Business-to-employee Business-to-government CA IT Process Automation Manager Cable management Capability Maturity Model Capacity management CatDV Central Computer and Telecommunications Agency Change management auditing Clean enterprise Closed Loop Lifecycle Management COBIT Computer-aided facility management Computer-aided manufacturing Computer-aided process planning Computer-integrated manufacturing Computerized Maintenance Management System Configuration Management (ITSM) Consumer privacy Contract management Corporate taxonomy Croquet Project Cumulus (software) Customer communications management Customer intelligence Customer to customer Data farming Data warehouse Data warehouse appliance Dataspaces Definitive Media Library Demand chain

97 97 99 104 105 106 107 107 108 109 112 117 118 120 122 124 125 125 127 129 133 134 138 140 141 143 146 147 151 152 155 156 160 161 168 172 175 175

Desktop Outsourcing Device Management Forum DevOps Digital asset management VFinity DigitalFusion Platform Direct digital manufacturing Disintermediation Distributed development Document imaging DocSTAR Document management system Dot-com bubble Downtime Drill down Dynamic business process management E-Booking (UK government project) E-HRM Early-arriving fact

ETM (Economic Traffic Management)

EDIFACT EFx Factory Electronic commerce Electronic data processing Electronic Document and Records Management System Electronic Human Resources Enterprise bus matrix Enterprise content management Enterprise information management Enterprise IT Management Enterprise Output Management

Enterprise portal Enterprise project management Enterprise wiki ERP for IT eSCM (eSourcing Capability Model) eSCM-CL eSCM-SP

179 179 180 185 188 189 190 193 195 198 199 201 205 211 214 215 216 217 218 218 219 222 225 230 231 232 234 236 250 251 252 253 257 258 260 262 262 264

European Research Center for Information Systems Executive information system Financial Management Standard FORTRAS GESMES/TS Global delivery model Corporate Governance of ICT Corporate governance of information technology Granular Configuration Automation Grey problem Hierarchical storage management High Availability Application Architecture Holistic Data Management HP ePrint HP FutureSmart firmware HP Open Extensibility Platform (OXP) Human interaction management IBM Tivoli Unified Process (ITUP) Identity Governance Framework IFPUG Imaging for Windows Incident Management (ITSM) Information management Information model Information protection policy Information security governance Information Services Procurement Library Information technology consulting Information technology planning Infra Corporation Infrastructure optimization Integrated Data Management Intelligent device management Intelligent workload management International Association for Human Resource Information Management The International Records Management Trust Intranet strategies ISO/IEC 19770

268 269 273 274 274 275 276 277 280 282 283 286 287 289 295 298 301 302 307 309 310 311 313 315 318 319 319 331 333 335 336 341 343 343 344 345 347 349

ISO/IEC 20000 ISO/IEC 27000-series IT Asset & Service Management IT asset management IT baseline protection IT cost transparency IT Interaction Model IT portfolio management IT risk IT risk management IT service continuity IT Service Management Forum ITIL Planning to implement service management ITIL security management jAPS Key server (software licensing) Knowledge Balance Sheet Knowledge management software Knowledge spillover League Lab Lean IT Legal matter management Library Review Local information systems Management information system Many-to-many Master data management Master of Business Informatics Material requirements planning Microsoft Customer Care Framework Microsoft Operations Framework Mobile business development Mobile document access MobShop Multifunction printer Mung (computer term) National Biological Information Infrastructure Network configuration and change management

351 353 354 355 356 360 362 362 366 380 395 395 396 403 415 416 417 419 420 423 424 434 435 436 440 444 444 446 447 451 454 455 459 461 462 470 471 473

ODMA OMII-UK One-to-many One-to-one (communication) Online analytical processing Open Cobalt OpenACS OpenIT Operational database Operational intelligence Operational level agreement Operational system Information technology operations Operations architecture OPIDIS Organizational Memory System Pathology Messaging Implementation Project People Capability Maturity Model Performance engineering Permission marketing Personalized marketing Piazza Telematica Pop-up ad Problem management Process-centered design Process-driven application Product Data Record Product lifecycle management Production Support Project portfolio management Purchase order request Razorfish (company) Real time enterprise Records Life Cycle Records management Clinger–Cohen Act Remote access policy Revere, Inc.

473 474 475 475 476

481 487 488 491 492 494 495 495 496 497 498 499 500 502 507 509 510 513 516 519 520 522 523 531 532 536 536

539 539 541 547 552 553

RPR Problem Diagnosis Runbook Selerant Sensemaking Service Catalog Service Desk (ITSM) Service Integration Maturity Model Service level requirement Service Measurement Index SFIAPlus Shadow system SigmaQuest Skills Framework for the Information Age SmoothIT project SMPI Socitm Software Asset Management Software factory Spam (electronic) Spam Lit Speech analytics Spreadmart Strategic enterprise management Customer support Sysload Software Technology management Telematics Test effort The UK Government's Knowledge Network Programme Ubiquitous city UC4 Unstructured data User account policy Virtual chargeback Virtual filing cabinet Virtual management Virtual team Visual CMDB

554 556 557 558 562 563 564 565 566 567 569 572 573 577 581 582 582 584 585 597 599 601 602 602 604 605 606 614 616 619 620 621 622 623 624 625 627 634

Visual learning

Web commerce Web operations Website promotion X12 EDIFACT Mapping Xinet XML/EDIFACT

References Article Sources and Contributors Image Sources, Licenses and Contributors

Article Licenses License

635 638 639 640 640 643 644

647 660

663

Financial Management for IT Services (ITSM)

Financial Management for IT Services (ITSM)

Financial Management for IT Services (ITSM)is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA).

Goals Overall, the basic goal behind ITSM is to offer a truly transparent analysis of what an organization is spending on IT resources. In many cases, this analysis of efficiency is used to create intelligent, metric-based cost-cutting strategies. [1] [2] For an internal IT organisation, the goal is described as: To provide cost-effective stewardship of the IT assets and resources used in providing IT services For an outsourced IT organisation or an IT organisation which is run as if it were a separate entity (ie, with full charging) the goal may be described as: To be able to account fully for the spend on IT services and to be able to attribute these costs to the services delivered to the organisation's customers and to assist management by providing detailed and costed business cases for proposed changes to IT services

Sub-Processes Financial Management for IT Services contains 3 sub-processes: • Budgeting • IT Accounting • Charging

Budgeting Budgeting enables an organization to plan future IT expenditure, thus reducing the risk of over-spending and ensuring the revenues are available to cover the predicted spend. Additionally it allows an organization to compare actual costs with previously predicted costs in order to improve the reliability of budgeting predictions.

IT Accounting IT Accounting is concerned with the amount of money spent in providing IT Services. It allows an organization to perform various financial analyses to gauge the efficiency of the IT service provision and determine areas where cost savings can be made. It will also provide financial transparency to aid management in the decision making process. Several Cost Elements can be used to control your accounting: Capital Costs: Any type of purchases which would have a residual value as hardware and building infrastructure Operational Costs: Day to day recurring expenses cost like rental fees, monthly electrical invoices and salaries. Direct Costs: Any cost expenses which are directly attributed to one single or specific service or customer. A typical example would be the purchase of a dedicated server which cannot be shared and is needed to host a new application for a specific service or customer. Indirect Costs: One specific service provision which cost needs to be distributed in between several customers in a fair breakdown. A fair example is the cost associated to overall Local Area Network on which every customer are

1