IT Service Catalog Tools: What you Need to Know For IT Operations Management

Michael Johnson

Description

A service catalog (or catalogue) is a list of services that an organization provides, often to its employees or customers.

Each service within the catalog typically includes A description of the service, Timeframes or service level agreement for fulfilling the service, Who is entitled to request/view the service, Costs (if any) and How to fulfill the service.

This book is your ultimate resource for IT Service Catalog Tools. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about IT Service Catalog Tools right away, covering: Service Catalog, Corporate governance of information technology, Information Technology Infrastructure Library, IT service management, Method engineering, Axios Systems, Competitive Engineering, Configuration management, Fagan inspection, IBM Tivoli Unified Process (ITUP), Information Services Procurement Library, ITIL Planning to implement service management, Market analysis for product software, Marketing decision support systems, Method Framework for Engineering System Architectures, Technical architecture, Corporate Governance of ICT, AS 8015, Autonomic Networking, Certified in the Governance of Enterprise IT, Chief web officer, COBIT, Information technology controls, Data custodian, Data governance, Data steward, Data visualization, Governance Interoperability Framework, ISO/IEC 38500, Ministry of Communications and Information Technology (Egypt), Project governance, Public ROI, Risk IT, SOA Governance, TickIT, Total cost of ownership, Val IT, Web content lifecycle, Website governance

This book explains in-depth the real drivers and workings of IT Service Catalog Tools. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of IT Service Catalog Tools with the objectivity of experienced IT professionals.

Sujets

• Computers
• Informatique

Informations

• Publié par: Emereo Publishing
• Date de parution: 24 octobre 2012
• Nombre de lectures: 0
• EAN13: 9781743044377
• Langue: English
• Poids de l'ouvrage: 3 Mo

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