For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase profitability while maintaining a state of compliance with regulations and standards. This book was written to assist quality technicians, engineers, managers, and others that need to plan, conduct, and monitor validation activities. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting process validations that meet regulatory and certification requirements. It provides an introduction and background to the requirements necessary to perform process validations that will comply with regulatory and certification body requirements.
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Achieving Customer Experience Excellence through a Quality Management System
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To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.
Achieving Customer Experience Excellence through a Quality Management System
Names: Jarvis, Alka, author. Title: Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive. Description: Milwaukee : ASQ Quality Press, 2016. | Includes bibliographical references and index. Identiîers: LCCN 2016020334 | ISBN 9780873899352 (alk. paper)Subjects: LCSH: Customer services--Quality control. | Industrial management. | Quality control. Classiîcation: LCC HF5415.5 .J37 2016 | DDC 658.4/013011--dc23LC record available at https://lccn.loc.gov/2016020334
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Appendix: Case Studies of Intentional Design. . . . . . . . . . . . . . . . . . . . . . . . . – Case #1 How to Meet or Exceed Customer Experiencefor International Customers – Case #2: How to Meet or Exceed Customer Expectationsfor Hardware Reliability