Better Health & Wellbeing Professionals Ask Better Questions

Heather-Jane Gray, Lindsay Tighe

Description

Do you want to make a bigger difference in people's lives by enabling them to manage their own Health & Wellbeing? You have the ability to achieve this through one conscious act . . .by changing the way you communicate with people.

Communication typically consists of too much TELLING and not enough ASKING, which inhibits people taking responsibility for their own lives.

This 'easy read' book gives practical tips that will enable you to enhance your communication skills and professional practice so that you can empower patients/clients, resulting in more engagement and motivation towards self-care. Ultimately, this will lead to less dependence upon services that are already struggling to cope, as well as healthier and happier people in the world.

Develop best practice in your communication, become a Potentialiser and bring out the best in your patients, clients and colleagues!

Sujets

• Santé et bien-être
• Santé du quotidien
• Family Practice
• General Practice
• Medical
• Médecine

Informations

• Publié par: eBookIt.com
• Date de parution: 27 juillet 2013
• Nombre de lectures: 0
• EAN13: 9781456618278
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

BETTER Health &
Wellbeing
Professionals
Ask BETTER
Questions
 
Lindsay Tighe & Heather-Jane Gray
2013


BETTER HEALTH & WELLBEING PROFESSIONALS ASK BETTER QUESTIONS
 
© Lindsay Tighe & Heather-Jane Gray, 2013
 
First published 2013
 
Published in eBook format by eBookIt.com
http://www.eBookIt.com
 
ISBN-13: 978-1-4566-1827-8
 
 
All materials contained in this book are the copyrighted property of Lindsay Tighe. To reproduce, republish, post, modify, distribute or display material from this publication, you must first obtain written permission from the author at: [e-mail]
 
National Library of Australia Cataloguing-in-Publication entry
Author: Tighe, Lindsay, 1963–author.
Title: Better health & wellbeing professionals ask better questions / Lindsay Tighe, Heather-Jane Gray.
Subjects: Medical personnel and patient.
Patient satisfaction.
Communication – Psychological aspects.
Questioning.
Other Authors/Contributors: Gray, Heather-Jane, author.
Dewey Number: 610.696
Dedication
Thank you to the humble question mark for inspiring us – to inspire others – about the topic of asking Better Questions . We are eternally grateful.
 
To Health & Wellbeing Professionals everywhere – you do an amazing job!
Acknowledgements
There are too many people to thank personally, but I particularly want to mention my wonderful husband Michael who always supports and encourages me; you are my rock. Thanks also to my caring and supportive family who have always loved and believed in me, lovely Tina for her beautiful and inspiring presence in my life and tireless effort to help me spread the word about Better Questions, and also to Heather-Jane for her positivity, warmth, encouragement and belief in the message. To all the other wonderful people I know, thank you for being such a special part of my life.
Lindsay Tighe
A big THANKS to everyone in my life, especially my family, friends and colleagues. I really appreciate your unconditional love and encouragement on life’s fascinating journey.
Your great questions help my lifelong learning and inspire me to become the best person I can be.
Special thanks to the ‘collective genius’ of the Synergy Global Leadership Team (SGLT). Also to the lovely Lindsay, our Strategic Partner, without whom the Better Questions series wouldn’t exist.
To quote Marcel Proust (French Author and Critic, 1871–1922):
“ Let us be grateful to people who make us happy;
They are the charming gardeners who make our souls blossom. ”
Heather-Jane Gray
About the Authors
Lindsay Tighe is a successful coach, trainer, mentor, public speaker and a published author. Growing up in the UK, she was inspired to travel by her uncle who lived and worked overseas, resulting in her settling in Australia in 1996. Lindsay’s first career in financial services spanned 22 years, during which time she developed a real passion for working with, motivating and developing people. In 2002, Lindsay was awarded an MBA (Macquarie Graduate School of Management, Sydney) and she considers herself a life-long learner, maintaining a philosophy that the results you get in life start with you. It was around this time that Lindsay decided that she wanted to spread her wings and make a bigger contribution in the world, so she gave up the corporate life to start her own business – which, she says, was one of the best decisions she ever made. Work for Lindsay is a real joy and a pleasure. She feels extremely fortunate and privileged to work with so many amazing people.
Lindsay attributes her success to listening to her intuition and following her inner guidance, something she has done from a very young age. When she met her husband to be, Michael, at age 17, she had no hesitation in marrying him at age 18, trusting that he was absolutely the man of her dreams; 31 years later she is still extremely happily married and describes Michael as the ‘love of her life’. They love to spend as much time together as they can and adore their two Cocker Spaniel dogs, Wilson and Becky.
 
Heather-Jane Gray is an Effectiveness Consultant, Change Facilitator and Executive Coach, who is passionate about making the world a better place. She understands that ‘ Socratic Questioning ’ is a great approach to empower people and improve communication – individually and across teams/organisations. She holds several post-grad qualifications in health and business management, including her RN, an International MBA (Henley Business School, Reading University, UK) and a Harkness Fellowship, researching ‘ Values-based Leadership & Cultural Change ’ (Haas Business School, UC Berkeley, USA). She’s also an author, speaker and the Chief Executive of Synergy Global (www.synergy-global.com).
For over 30 years, Heather-Jane’s had the privilege of helping leaders in health, social care and business to lead change more effectively. She shares a passion for questioning and empowerment – ensuring that everyone’s time, skill and energy (three key resources) are used to best effect in fulfilling their potential.
Heather-Jane loved her ‘ Bedpans to Boardrooms ’ health career – nursing in all clinical areas, through to being a Chief Executive and Policy Analyst in the UK National Health Service (NHS). She then travelled extensively as an International Health Strategist and Consultant, before settling in Melbourne, Australia seven years ago, with her husband Nick. She’s blessed with good health, an amazing extended family of friends, and has four lovely daughters who are very good at questioning (Clare, Emma, Rachel and Hannah) – plus two special grandsons (Louis and Sam).
What people say about this book
“A practical, easy to read book, exploring the benefits of developing personal effectiveness through asking better questions. An essential read for any healthcare professional who wishes to enhance their practice – empowering both patients and colleagues.”
Alasdair G Miller, Dental Postgraduate Dean, NHS South West & President elect 2014, British Dental Association (BDA)
“Thanks for bringing more consciousness to communication! I’ve learned a great deal and have been implementing many of the strategies already. This is an excellent book for those wanting to empower through insight and understanding – themselves, their clients, plus the Health & Wellbeing Profession.”
Scott Billings, Japanese Acupuncturist, Senior Lecturer at the Australian Shiatsu College, VIC, AUS
“I’ve lost count of the times clients return for a review of their injury and report their symptoms are no better. When in fact things are improved, however the client has failed to recognise this. Using the skills outlined in this book it is imperative we illicit the most accurate information from our clients so we can tailor our management plans to that individual at that point in time.”
Rob Brandham, APA Sports Physiotherapist, MPhysio (Sports), Director, St Kilda Road Sports & Physiotherapy Centre, VIC, AUS
“What an inspiring read! This wonderful book enables one to realise that by stepping back you enable and empower your clients to take more control of their own health. I highly recommend that all health and wellbeing practitioners learn these skills as we all need to consistently reflect on and improve our practice and tap in to the potential of others.”
Rhonda Hinds, Registered Nurse, Community Nursing, Victoria, Australia
“Wow! From the first chapter I found myself changing my perceptions on how I currently interact with clients. This book really made me reflect on the way I converse and how I can improve my practice, through asking Better Questions – whilst making sure that I really listened to their answers.”
Ross McKenzie, Remedial Massage Therapist, Dip RM, Member AAMT, VIC, AUS
“To better assist clients is our primary goal, this book clearly guides us through better questioning and therefore more mindful, empowering practice. Thanks for a welcome addition to our field. I recommend it to practitioners and also to their support staff, as they too will greatly benefit from the ‘jewels’ to be found within this thoughtfully written book.”
Karina Hilterman, Medical Herbalist & Wellness Educator, Founder of ‘Herb Awareness Week’, VIC, AUS & NZ
“At last a book which helps managers develop the full leadership potential of those working closely with or reporting to them. The authors lead the reader through the art of listening carefully before jumping in with the answers – a must read from cover to cover and a god send to anyone who wants to improve their coaching skills!”
Caroline Mulcahy, Former Director of Neonatal Services & Principal Nurse, Royal Women’s Hospital, AUS
“A great, easy to use book which will enable staff to ask better questions and connect with clients in a more meaningful way, strengthening their relationship. Thank you Lindsay and Heather-Jane for providing this valuable addition to our toolkit to enhance our person-centred approach with clients.”
Sushila Patel, Managing Director of Care Companions Ltd (Home Care), UK
“Simplicity underlies a good deal of creative thinking and innovation. Better Questions cuts through to the heart of a simple and effective approach to help individuals uncover their own innate wisdom. It is both powerful and empowering.”
Max Dumais, Founding CEO of the De Bono Institute, VIC, AUS
“Better quality questions are vital to success in life, in business and in how you relate to yourself, others & the world. With the right questions you can directionalise people’s head, heart and gut brains. Well done to Lindsay & Heather-Jane for bringing this great book to Health & Wellbeing Professionals. It’ll make a difference to the quality of the questions being asked by practitioners in this important area.”
Grant Soosalu, Scientist & Psychologist, Co-founder of emerging field of multiple Brain Integration Techniques (mBIT/ mBraining )
“Crisp thinking and delivery of a complex issue, with a solution th