The ASQ CSSGB Study Guide

Daniel J. Zrymiak, Roderick A. Munro

Description

A team of ASQ Fellows has created this study guide with over 300 new questions predominantly based on the best-selling second edition of The Certified Six Sigma Green Belt Handbook.
The primary audience for this work is the individual who plans to sit for the ASQ Certified Six Sigma Green Belt (CSSGB)/examination. The intended purpose of this study guide is to help you determine your readiness for the exam, using the questions as a self-assessment tool.
The answers to each chapter's questions appear at the end of the chapter. The correct answer is given by letter, along with the location of the topic and page number and paragraph (or other locator) in the second edition of The Certified Six Sigma Green Belt Handbook.

Sujets

• Sciences & Techniques
• Statistiques
• Statistiques
• Probabilités et statistiques
• Six Sigma
• ASQ
• Mathematics
• Probability
• Statistics
• Seis Sigma
• Sciences et techniques

Informations

• Publié par: ASQ Quality Press
• Date de parution: 20 mars 2017
• Nombre de lectures: 0
• EAN13: 9781951058579
• Langue: English
• Poids de l'ouvrage: 3 Mo

Extrait

The ASQ CSSGB Study Guide
68729_H1528_Munro_pi-142.indd 1 2/23/17 4:48 PMAlso available from ASQ Quality Press:
The Certified Six Sigma Green Belt Handbook, Second Edition
Roderick A. Munro, Govindarajan Ramu, and Daniel J. Zrymiak
The ASQ CSSYB Study Guide
Erica L. Farmer and Grace L. Duffy
The Certified Six Sigma Yellow Belt Handbook
Govindarajan Ramu
The ASQ Pocket Guide for the Certified Six Sigma Black Belt
T. M. Kubiak
The Certified Six Sigma Black Belt Handbook, Third Edition
T. M. Kubiak and Donald W. Benbow
The Certified Six Sigma Master Black Belt Handbook
T. M. Kubiak
Practical Engineering, Process, and Reliability Statistics
Mark Allen Durivage
The ASQ Pocket Guide for the Certified Six Sigma Black Belt
T. M. Kubiak
Process Improvement Using Six Sigma: A DMAIC Guide
Rama Shankar
Statistics for Six Sigma Black Belts
Matthew Barsalou
The ASQ Pocket Guide to Statistics for Six Sigma Black Belts
Matthew Barsalou
The Quality Toolbox, Second Edition
Nancy R. Tague
Root Cause Analysis: Simplified Tools and Techniques, Second Edition
Bjørn Andersen and Tom Fagerhaug
The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
Russell T. Westcott, editor
The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships
Grace L. Duffy, editor
To request a complimentary catalog of ASQ Quality Press publications, call
800-248-1946, or visit our website at http://www.asq.org/quality-press.
68729_H1528_Munro_pi-142.indd 2 2/23/17 4:48 PMThe ASQ CSSGB Study Guide
Roderick A. Munro, Daniel J. Zrymiak, and Elizabeth J. Rice
ASQ Quality Press
Milwaukee, Wisconsin
68729_H1528_Munro_pi-142.indd 3 2/23/17 4:48 PMAmerican Society for Quality, Quality Press, Milwaukee 53203
© 2017 by ASQ
All rights reserved.
Printed in the United States of America
22 21 20 19 18 17 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Names: Munro, Roderick A., author. | Zrymiak, Daniel J., author. | Rice,
Elizabeth J., author.
Title: The ASQ CSSGB study guide / Roderick A. Munro, Daniel J. Zrymiak, and
Elizabeth J. Rice.
Description: Milwaukee, Wisconsin : ASQ Quality Press, [2017]
Identifiers: LCCN 2017002981 | ISBN 9780873899529 (pbk. : alk. paper)
Subjects: LCSH: Six sigma (Quality control standard)—Examinations—Study
guides.
Classification: LCC TS156.17.S59 M86 2017 | DDC 658.4/013—dc23
LC record available at https://lccn.loc.gov/2017002981
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of the publisher.
Director of Products, Quality Programs: Ray Zielke
Managing Editor: Paul Daniel O’Mara
Sr. Creative Services Specialist: Randy L. Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence
worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and
software are available at quantity discounts with bulk purchases for business, educational, or instructional use.
For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005,
Milwaukee, WI 53201–3005.
To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, visit our website at
http://www.asq.org/quality-press.
Printed on acid-free paper
68729_H1528_Munro_pi-142.indd 4 2/23/17 4:48 PMTable of Contents
Acknowledgments vii
Introduction ix
Section 1 Sample Questions by BoK ........................................ 1
Part I Overview: Six Sigma and the Organization ......................... 3
Questions ........................................................... 3
Solutions 11
Part II Define Phase .................................................. 13
Questions .......................................................... 13
Solutions 27
Part III Measure Phase................................................ 31
Questions 31
Solutions........................................................... 59
Part IV Analyze Phase 65
Questions 65
Solutions 75
Part V Improve Phase ................................................ 77
Questions .......................................................... 77
Solutions 86
Part VI Control Phase 89
Questions 89
Solutions........................................................... 97
Section 2 Additional Practice Problems .................................... 99
Questions .............................................................101
Solutions ..............................................................119
Appendix: ASQ Certified Six Sigma Green Belt Body of Knowledge (2014)..... 131
Levels of Cognition Based on Bloom’s Taxonomy—Revised (2001) ............ 138
v
68729_H1528_Munro_pi-142.indd 5 2/23/17 4:48 PM68729_H1528_Munro_pi-142.indd 6 2/23/17 4:48 PMAcknowledgments
I would like to thank Govind Ramu for his support and encouragement in getting
this work created.
—Roderick A. Munro
I would like to thank Rod, Elizabeth, Govind, Paul, and Matt for their collaboration
and synergies. I also extend my gratitude to ASQ Quality Press, ASQ’s management
and staff, and the greater ASQ and quality communities for their indulgence and pu-r
suit of professional growth and excellence.
This book is dedicated to Susan, Brooke, Ryan, my family, friends, and the
community of like-minded fellows, lifelong learners, and practitioners. As we continue our
journey from rough origins toward wisdom, virtue, and perfection, may we always
proceed with curiosity, enthusiasm, perseverance, and hope in our hearts so that we’ll
never walk alone.
—Daniel J. Zrymiak
In loving memory of my mother, Helen Frances Rice, whose passion for lifelong
learning and multitude of awe-inspiring accomplishments were always a source of
amazement and inspiration.
—Elizabeth J. Rice
vii
68729_H1528_Munro_pi-142.indd 7 2/23/17 4:48 PM68729_H1528_Munro_pi-142.indd 8 2/23/17 4:48 PMIntroduction
Welcome to the new ASQ CSSGB Study Guide! A team of ASQ fellows has created this
material from scratch with over 300 new questions primarily based on the second edition
of The Certified Six Sigma Green Belt Handbook (exceptions noted with specific questions).
PURPOSE
The primary purpose of this study guide is to help you determine your readiness for the
ASQ Certification exam, using the questions as a s elf- assessment tool.
PRIMARY AUDIENCE
The primary audience for this work is the individual who plans to sit for the ASQ Ce-r
tified Six Sigma Green Belt examination.
STUDY GUIDE LAYOUT
There is one right answer per question. The answers to each chapter’s questions appear
at the end of the chapter. The correct answer is given by letter along with the location of
the topic (page number and paragraph or other locator) in the second edition of The
Certified Six Sigma Green Belt Handbook. If you do not answer all questions correctly and are
looking for additional preparation, it is recommended that you consult the Handbook for
a refresher and deeper dive into the material, along with additional t opic-s pecific refe-r
ence books offered by ASQ Quality Press.
GUIDE USE RESTRICTION
Please know that this study guide cannot be taken into ASQ exam rooms during the
actual exam process. The ASQ Certification Committee uses a w ell-h oned process for
writing exam questions that is designed to produce a thorough competency
examination of the exam taker.
ix
68729_H1528_Munro_pi-142.indd 9 2/23/17 4:48 PMx Introduction
FEEDBACK TO AUTHORS
Your feedback and suggestions for improvement to the CSSGB Study Guid ae re most
welcome. Please contact us at [e-mail] so that we may have the opportunity to
continually improve our resources and incorporate suggestions for improvement into
future printings or editions of the study guide.
Roderick A. Munro
Daniel J. Zrymiak
Elizabeth J. Rice
68729_H1528_Munro_pi-142.indd 10 2/23/17 4:48 PMSection 1
Sample Questions by BoK
Part I O verview: Six Sigma and the Organization
Part II Definite Phase
Part III Measure Phase
Part IV Analyze Phase
Part V Improve Phase
Part VI Control Phase
1
68729_H1528_Munro_pi-142.indd 1 2/23/17 4:48 PM68729_H1528_Munro_pi-142.indd 2 2/23/17 4:48 PMPart I
Questions
Part I
Overview: Six Sigma and the
Organization
(Exam Targets 13 Questions)
QUESTIONS
A. Six Sigma and Organizational Goals
1. Value of six sigma
Recognize why organizations use six sigma, how they apply its philosophy and goals, and the
evolution of six sigma from quality leaders such as Juran, Deming, Shewhart, Ishikawa, and
others. (Understand)
2. Organizational goals and six sigma projects
Identify the linkages and supports that need to be established between a selected six sigma
project and the organization’s goals, and describe how process inputs, outputs, and feedback at all
levels can influence the organization as a whole. (Understand)
3. Organizational drivers and metrics
Recognize key business drivers (profit, market share, customer satisfaction, efficiency, product
differentiation) for all types of organizations. Understand how key metrics and scorecards are
developed and how they impact the entire organization. (Understand)
1. Why is Six Sigma important in a business application?
a. Customers are demanding the use of Six Sigma in many industries.
b. Organizations must stay proftable to remain in business, and Six Sigma is a
powerful tool to that end.
c. The automotive industry demands that all suppliers use Six Sigma to
continually improve products.
d. Managers demand that Green Belts be trained to support organizations in
today’s businesses.
3
68729_H1528_Munro_pi-142.indd 3 2/23/17 4:48 PM4 Section 1: Sample Questions by BoK
2. Which of the fo