Connected, Intelligent, Automated

Nicole Radziwill

Description

Quality 4.0 is for all industries, and this book is for anyone who wants to learn how Industry 4.0 and Quality 4.0 can help improve quality and performance in their team or company. This comprehensive guide is the culmination of 25 years of research and practice-exploring, implementing, and critically examining the quality and performance improvement aspects of Industry 4.0 technologies. Navigate the connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data. Sift through the noise around AI, AR, big data, blockchain, cybersecurity, and other rising technologies and emerging issues to find the signals for your organization. Discover the value proposition of Quality 4.0 and the leading role for quality professionals to drive successful digital transformation initiatives. The changes ahead are powerful, exciting, and overwhelming-and we can draw on the lessons from past work to mitigate the risks we face today.Connected, Intelligent, Automated provides you with the techniques, philosophies, and broad overall knowledge you need to understand Quality 4.0, and helps you leverage those things for the future success of your enterprise.
Chapter 1: Quality 4.0 and the Fourth Industrial Revolution
Chapter 2: Connected Ecosystems
Chapter 3: Intelligent Agents and Machine Learning
Chapter 4: Automation: From Manual Labor to Autonomy
Chapter 5: Quality 4.0 Use Cases Across Industries
Chapter 6: From Algorithms to Advanced Analytics
Chapter 7: Delivering Value and Impact Through Data Science
Chapter 8: Data Quality and Data Management
Chapter 9: Software Applications & Data Platforms
Chapter 10: Blockchain
Chapter 11: Performance Excellence
Chapter 12: Environment, Health, Safety, Quality (EHSQ), and Cybersecurity
Chapter 13: Voice of the Customer (VoC)
Chapter 14: Elements of a Quality 4.0 Strategy
Chapter 15: Playbook for Transformation
N. M. Radziwillspan is Senior VP of Quality and Strategy at Ultranauts, a professional services firm specializing in quality assurance and quality engineering for software, data science, and digital transformation. Radziwill is editor of the journal, Software Quality Professional, an ASQ fellow, and an ASQ-certified Six Sigma Black Belt. Radziwill is one of ASQ's Influential Voices and blogs.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Techniques
• Automatisation et Contrôle
• Contrôle des processus
• Automatisation
• Automate
• AR
• Automation
• AI
• Artificial intelligence
• Engineering
• Technology
• Sciences et techniques

Informations

• Publié par: ASQ Quality Press
• Date de parution: 01 février 2020
• Nombre de lectures: 0
• EAN13: 9781951058012
• Langue: English
• Poids de l'ouvrage: 7 Mo

Extrait

CONNECTED, INTELLIGENT, AUTOMATED

The Definitive Guide to Digital Transformation and Quality 4.0
N. M. RADZIWILL
First Edition

Quality Press
Milwaukee, Wisconsin
 
Connected, Intelligent, Automated
© 2020 by Nicole Radziwill
All rights reserved. Published 2020
Publisher’s Cataloging-in-Publication Data
Names: Radziwill, Nicole M., author.
Title: Connected, intelligent, automated : the definitive guide to digital transformation and quality 4.0, first edition / Nicole Radziwill.
Description: Includes bibliographical references and index. | Milwaukee, WI: Quality Press, 2020.
Identifiers: LCCN: 2019953974 | ISBN: 978-1-951058-005 (pbk.) | 978-1-951058-01-2 (ebook) | 978-1-951058-02-9 (pdf)
Subjects: LCSH Total quality management. | Organizational effectiveness. | Production management. | Artificial intelligence—Industrial applications. | Computer integrated manufacturing systems. | System analysis. | Decision making. | Information technology. | BISAC TECHNOLOGY & ENGINEERING / Automation | COMPUTERS / Artificial Intelligence / General | TECHNOLOGY & ENGINEERING / Quality Control | BUSINESS & ECONOMICS / Total Quality Management | TECHNOLOGY & ENGINEERING / Technical & Manufacturing Industries & Trades
Classification: LCC HD62.15 .R335 2020 | DDC 658.4/013—dc23
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher: Seiche Sanders
Managing Editor: Sharon Woodhouse
Sr. Creative Services Specialist: Randall L. Benson
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ABOUT THIS BOOK
Q uality 4.0 is the secret ingredient for a successful digital transformation (Chapter 1). Quality 4.0 initiatives support digital transformation, enhancing connectedness (Chapter 2), intelligence (Chapter 3), and automation (Chapter 4) with emerging technologies. These three aspects come together to solve practical problems across many industries (Chapter 5).
Data is the foundation of a digital transformation that successfully enhances quality and performance. It fuels the advanced analytics that are produced by machine learning and other algorithms (Chapter 6). Data science is the practice that ties it all together, linking the mechanics of acquiring and assimilating the data with analysis and communication of outcomes to the business (Chapter 7). For data science efforts to yield useful results, an organization must have a solid foundation in data quality and data management (Chapter 8). With this foundation in place, software systems can be implemented to digitize manual processes and add a layer of checks and balances (Chapter 9). Blockchain can augment these systems, especially when data quality and immutability are imperative, but relational databases should always be considered first (Chapter 10).
To turn digital strategy into action, start by understanding your business and the competitive environment it is embedded within. Clear roles, responsibilities, data-driven decision-making processes, and standard work should be defined. The Baldrige Excellence Framework (BEF), total quality management (TQM), Toyota Production System (TPS), and kaizen can all be used (jointly or individually) to make this happen (Chapter 11). Then, articulate your impacts on the environment, protect the health and safety of your workforce, and protect your business by investing in cybersecurity (Chapter 12). Once the foundations are in place, seek out the voice of the customer (VoC)—a process that is greatly supported by using digital systems, social media, and other Industry 4.0 technologies (Chapter 13).
When your organizational backbone to coordinate people, processes, and technologies is in place, define the smart products and services you will offer (if any). Make sure that the workforce (and members of the customer and supplier ecosystem, if appropriate) has access to accurate, timely, and complete knowledge assets (Chapter 14). Finally, you will be ready to create and execute your own strategy for digital transformation. Anchoring it with a quality-driven foundation and focus greatly increases your likelihood of success (Chapter 15).
Peter Merrill, author of Innovation Generation and Innovation Never Stops, and chair of the Canadian National Committee on Innovation for the International Organization for Standardization (ISO), describes innovation as “quality for tomorrow.” This book will show you and your team, regardless of your industry or level of quality maturity, how to use digital transformation and emerging technologies to innovate with quality—for tomorrow and the years ahead.
 
 
THE UNKNOWN CITIZEN
He was found by the Bureau of Statistics to be
One against whom there was no official complaint,
And all the reports on his conduct agree
That, in the modern sense of an old-fashioned word, he was a saint,
For in everything he did he served the Greater Community.
Except for the War till the day he retired
He worked in a factory and never got fired,
But satisfied his employers, Fudge Motors Inc.
Yet he wasn’t a scab or odd in his views,
For his Union reports that he paid his dues,
(Our report on his Union shows it was sound)
And our Social Psychology workers found
That he was popular with his mates and liked a drink.
The Press are convinced that he bought a paper every day
And that his reactions to advertisements were normal in every way.
Policies taken out in his name prove that he was fully insured,
And his Health-card shows he was once in hospital but left it cured.
Both Producers Research and High-Grade Living declare
He was fully sensible to the advantages of the Instalment Plan
And had everything necessary to the Modern Man,
A phonograph, a radio, a car and a frigidaire.
Our researchers into Public Opinion are content
That he held the proper opinions for the time of year;
When there was peace, he was for peace: when there was war, he went.
He was married and added five children to the population,
Which our Eugenist says was the right number for a parent of his generation.
And our teachers report that he never interfered with their education.
Was he free? Was he happy? The question is absurd:
Had anything been wrong, we should certainly have heard.
©1940 W. H. AUDEN
 
PREFACE
Connected, Intelligent, Automated
The Definitive Guide to Digital Transformation and Quality 4.0
The moral is that it is necessary to innovate, to predict needs of the customer, give him more. He that innovates and is lucky will take the market.
—W. EDWARDS DEMING, THE NEW ECONOMICS (1993)
I f you were to ask any thought leader what they consider to be today’s most important technology trend, they’d likely say digital transformation. The popularity of this term probably exceeds most people’s understanding of it, but that hasn’t prevented it from becoming sine qua non for almost every organization in the world today. Essentially, digital transformation is the application of digital technology to enhance an organization’s abilities to meet its strategic objectives, build capabilities, and enhance agility.
Since 2016, many organizations have started a digital transformation initiative but are struggling to achieve desired levels of operational excellence and customer experience. According to a 2019 survey by Celonis ( https://tinyurl.com/yyhbp85m ), 73% of C-suite execs are jumping straight into the tactics of launching artificial intelligence (AI), machine learning, and automation initiatives and experiencing disappointing results. Even though more than a third of businesses surveyed report spending more than $500,000 on digital transformation over the past year, 45% of C-suite executives “don’t know where to start when developing their transformation strategy.”
A 2018 McKinsey survey ( https://www.mckinsey.com/business-functions/organization/our-insights/unlocking-success-in-digital-transformations ) revealed that success rates for digital transformation efforts are dismal—below 26% for technology, media, and telecom firms, and between 4% and 11% for the oil and gas, pharmaceutical, and automotive industries. Company size also matters. Small organizations (fewer than 100 employees) are nearly three times as likely as larger organizations to report a successful initiative.
Building and executing a quality-driven digital strategy can help solve these issues and mitigate the overall risks of digital transformation initiatives. While lack of clarity can lead to disappointing improvement initiatives, delayed product introductions, and wasted investments, Celonis notes that “the rush to transform is threatening to derail the potential for success” (Celonis 2019).
A quality-driven approach lays the foundations for success, and this book will help you get started. It provides a conceptual framework for understanding how emerging technologies can be leveraged to improve quality and performance—and a practical, actionable guide for moving forward. Through compelling, pragmatic examples, it demonstrates that Industry 4.0 and Quality 4.0 are not new but have a deep history with templates for success. Had W. H. Auden known (when he wrote The Unknown Citizen in 1940) that data collection on people and systems would become even more prevalent in our time, he may have used even starker language to describe data-driven innovation.
The Quality 4.0 banner reflects the consolidation