International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services

Brian Donnelly

Description

This unique and comprehensive outcomes-based Code of Practice is the essential guide needed to plan, commission and provide good quality and effective Technology Enabled Care Services. The Code acts as a quality framework for procurement and provision of services, worldwide. Digital technologies are becoming more popular in the health, housing and care sectors. Technologies such as telehealth, telecare, telemedicine, telecoaching and self-care apps, now commonly called 'technology enabled care services' (TECS), can transform the way people take part in and control their own health and wellbeing, as well as promoting independence for the growing elderly population and people living with long-term conditions. TECS are changing the global health and care landscape. The right planning and commissioning environment, supported by standards and tools, is essential to encourage the innovative use of technology to improve health, care and wellbeing outcomes, and for ensuring services are delivered in the most effective and efficient way. Uniquely, this Code offers an end-to-end and whole-system approach, ranging from the early planning stages through to post-implementation of services. It can be looked at as a value-chain solution that interlinks those responsible for planning and commissioning services with service users, through the activities of clinicians and providers.

Sujets

• Sciences et techniques

Informations

• Publié par: Troubador Publishing Ltd
• Date de parution: 06 décembre 2017
• Nombre de lectures: 0
• EAN13: 9780956909534
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

International Code of Practice for Planning, Commissioning & Providing Technology Enabled Care Services
A Quality Framework for Procurement and Provision of Services
Brian Donnelly
Copyright © Brian Donnelly 2017
Database right Brian Donnelly (maker)


Published by:
Community Equipment Solutions Ltd
71 Church Street
Great Missenden
Buckinghamshire HP16 0AZ
Tel: [phone]

In association with
Matador
9 Priory Business Park
Wistow Road, Kibworth Beauchamp
Leicestershire LE8 0RX


The moral rights of the author have been asserted in accordance with the Copyright, Designs and Patents Act 1988.


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British Library Cataloguing in Publication Data. A catalogue record for this book is available from the British Library.


ISBN 978 0956909 534
Contents
Foreword
Preface
Acknowledgements
Overview of the Code of Practice
General Introduction

PART ONE
Planning and Commissioning

An Introduction to Part One
Planning and Commissioning by Christian Geisselmann

CODE STANDARD 1
Strategic Planning and Preliminary Considerations

CODE STANDARD 2
Involvement of Stakeholders, Patients/Service Users and Carers

CODE STANDARD 3
Partnerships, Joint Working and Integration

CODE STANDARD 4
Governance, Ethics and Risk Management

CODE STANDARD 5
Business Case Development

CODE STANDARD 6
Investment and Funding

CODE STANDARD 7
Procurement

CODE STANDARD 8
Service Requirements and Specifications

CODE STANDARD 9
Contractual Arrangements

CODE STANDARD 10
Eligibility Criteria and Self-funding

CODE STANDARD 11
Legal and Regulatory Obligations and Standards

CODE STANDARD 12
Information Technology and Information Management

CODE STANDARD 13
Marketing and Promotion

CODE STANDARD 14
Implementation

CODE STANDARD 15
Performance Management and Continuous Improvement

CODE STANDARD 16
Measuring and Evaluating Service Impact

PART TWO
Service Provision

An Introduction to Part Two
Service Provision by Richard Haynes

CODE STANDARD 17
Governance, Risk and Ethics

CODE STANDARD 18
Legal and Regulatory Obligations and Compliance with Standards

CODE STANDARD 19
Managing Referrals and Assessments

CODE STANDARD 20
Procuring Technologies, Equipment and Services

CODE STANDARD 21
Implementation of New Technologies and Services

CODE STANDARD 22
Trialling, Assembling, Installing and Demonstrating Technologies and Equipment

CODE STANDARD 23
Involving Patients/Service Users and Carers in Decision Making

CODE STANDARD 24
Management of Medical Devices/Technologies

CODE STANDARD 25
Management of Assets and Inventory

CODE STANDARD 26
Monitoring and Alerts

CODE STANDARD 27
Quality Management Systems

CODE STANDARD 28
Health and Safety Management

CODE STANDARD 29
Staff Competence

CODE STANDARD 30
Information Technology, Management and Governance

CODE STANDARD 31
Collaborative Working

CODE STANDARD 32
Third-Party Contractors

CODE STANDARD 33
Marketing and Promotion

CODE STANDARD 34
Contract and Performance Management, and Continuous Improvement

CODE STANDARD 35
Measuring and Demonstrating Service Impact
Foreword
Roy Lilley


An outcomes-based Code of Practice for both commissioning and providing Technology Enabled Care Services, who’d have thought it? And it’s fabulous!

Commissioning; there is no great mystery to it. In plain English, it is buying stuff. In the more elegant language of healthcare, the right people providing the right services, in the right place for the right people. It is trickier than you’d think.

Healthcare is notoriously complicated. It is a whole-system. Fiddle with one bit and you disturb another bit. Change something and run the risk of making a mess someplace else. Commissioners have to regularly cope with this complexity. Quite how they do it, I will never know. An added dimension is a more recent addition to the commissioning repertoire: Technology Enabled Care Services, now commonly called TECS.

Technology is not a bolt-on or an addition. It is at the heart of modern health and care. This fabulously well-thought-through framework and Code of Practice puts the patient and service user at the heart of decision making and helps the commissioner, and the provider, through the complexity of it all.

I congratulate Brian Donnelly on his tireless work in this, often, Cinderella part of health and care. He moves it front and centre with ease. Pages of common sense, technical guidance, help and, the best part, all outcomes-focused.
Emphasising the involvement of stakeholders, users and carers, this is more than a Code of Practice; it is a map, a guide and a chaperone. It is thought-provoking and a source of inspiration.

Telehealth, telecare, apps, and digital technologies in health, social care and housing sectors have so much to offer patients, residents, relatives and carers. New approaches emerge, what seems like, every day. What works, what doesn’t? How will we know? What is essential and what is a gimmick? What might we dismiss and come to regret passing over? This Code of Practice gives us the baseline for making assessments, a foundation for making decisions and it helps the commissioners and providers with the groundwork to get it right, first time.

To date, the lack of a reference point may have been a disincentive to put our faith into new technologies and, perhaps, contributed to a slow take-up of and engagement with the tools, devices and equipment that may not only be of huge benefit to patients and residents, but also contribute to health and care organisations’ drive towards innovation and efficiencies.

This well-researched Code provides an end-to-end solution, from early planning to post-implementation, as well as a reassurance that innovative projects can be implemented on time and with success.

It is a thorough and complete piece of work and advice that, I am sure, will become a welcome reference point for commissioners, providers and people receiving services.

If I were to sum up the Code in a couple of words, I would choose: quality and continuous improvement.

Congratulations on an outstanding contribution to the complex world of commissioning and providing Technology Enabled Care Services.


Roy Lilley is a leading analyst, writer, broadcaster and commentator on health and social care in the UK. He built up his first enterprise from scratch, turning it into a multi-million pound turnover business. Roy’s position as a former chair of a National Health Service (NHS) Trust and a commentator and analyst of healthcare policy has contributed to his unparalleled reach over social media in the NHS. You can follow Roy on Twitter here @RoyLilley. He has been voted the top UK speaker on NHS topics twice and is listed in the Debrett’s ‘Most influential people in healthcare’. Roy is the Founder of the Academy of Fabulous NHS Stuff, www.fabnhsstuff.net, a repository which has become a social movement and is seen as the change platform for the NHS and Social Care. Roy is also the publisher of an e-newsletter for NHS managers – see www.nhsmanagers.net.
Preface
In recent years there have been significant developments in health and care digital technologies, many of which have the potential to be life-transforming for patients and users and their carers. Yet so often these amazing technologies are not made available to those who could benefit from them, nor are they deployed strategically or put to best use.

This is painful to witness. People are missing out on transformational equipment, which could make their lives easier every day, enable them to participate more fully in society, and take the pressure off their carers. Not only so, technologies undoubtedly also have a role to play in tackling the growing problem, in all societies, of how to fund longevity.

The tools are there, but they are not being used widely enough. The advancement of technologies appears to move at a much faster rate than the development of policies and strategies.

Technologies should never merely be viewed as ‘products’ or ‘devices’; they should rather be seen as ‘solutions’ to problems and gaps in provision. Once a problem is identified and clearly defined, then the ‘solutions’ can be deployed as appropriate.

There are a number of barriers to the wider adoption of Technology Enabled Care Services (TECS), including lack of planning, unfamiliarity with the range of technologies available, difficulties demonstrating benefits, and lack of funding. One of