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Tempe Diversity Audit Update Research Summary

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75 pages
Tempe Diversity Audit Update:Workforce Survey Detailed FindingsPrepared for:Mayor and City CouncilCity of Tempe31 E. Fifth StreetTempe, Arizona 85282zzzzzParameters of the Workforce SurveyThe workforce survey sample consists of 413 employees of the City of Tempe surveyed from 11/13/2004 to 12/11/2004.The City supplied our audit team its official workforce database as of October 1, 2004, including a total of 1584 employees. It was used as the source for employee contact information and workforce demographics.Telephone interviewing was conducted by professional survey research staff and supervisors from multiple data collection locations (Phoenix call center and City of Tempe facility) and including bilingual staff (English/Spanish).The interview protocol consists of extensive systems and diversity content and extensive demographics questions.All analyses are based on a 95 percent level of confidence with a margin of error of +/- 4.9 percentage points.zzzWorkforce and Sample DemographicsThe following 3 charts display workforce and sample demographics to show how the sample compares to the City workforce. Overall, the charts indicate little, if any, statistically significant variation in the demographic profiles of the workforce and the sample.In sum, this sample is of extremely high quality and it is representative of the workforce of the City within the stated margin of error of the data.Workforce, Sample by ...
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Tempe Diversity Audit Update: Workforce Survey Detailed Findings
Prepared for:
Mayor and City Council
City of Tempe
31 E. Fifth Street
Tempe, Arizona 85282
z z
z
z z
Parameters of the Workforce Survey
The workforce survey sample consists of 413 employees of the City of Tempe surveyed from 11/13/2004 to 12/11/2004. The City supplied our audit team its official workforce database as of October 1, 2004, including a total of 1584 employees. It was used as the source for employee contact information and workforce demographics. Telephone interviewing was conducted by professional survey research staff and supervisors from multiple data collection locations (Phoenix call center and City of Tempe facility) and including bilingual staff (English/Spanish). The interview protocol consists of extensive systems and diversity content and extensive demographics questions. All analyses are based on a 95 percent level of confidence with a margin of error of +/- 4.9 percentage points.
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Workforce and Sample Demographics
The following 3 charts display workforce and sample demographics to show how the sample compares to the City workforce. Overall, the charts indicate little, if any, statistically significant variation in the demographic profiles of the workforce and the sample. In sum, this sample is of extremely high quality and it is representative of the workforce of the City within the stated margin of error of the data.
Workforce, Sample by Department
35
25
15
5
-5
43.9 4.4.4 -0 1 0 .
Workforce
3131
212.71.8
9.79.79.19.27.987.17 5.25.1 000.1-0.10.10.1-0.1
Survey Sample % Difference
Workfo
90
rce
7067.698
50
30
10 -10
, Sa
32.312
mple by Gende
19.4 14.4 0.1-0.13.52.-11.41.04.-80.61.20.-408 . -5
r, 
747.64.8
Ethnic
252.63.2
i
2.404.104 -2.
Workforce Survey Sample % Difference
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z
z
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The Direction the City is Headed
Shown in the next chart, as in 2001 a strong majority of Tempe’s workforce is supportive of the City’s general direction. Eighty-one percent say it’s headed in the right direction while only about one in ten say it’s off on the wrong track. The trend chart shows no significant change from the original baseline audit on this issue. The detailed data indicate little significant difference in support of the City’s direction among employee groups, including all employee levels (managers, supervisors, line employees), most departments, length of employment categories, gender, age groups, ethnic groups and income categories. Lower levels of support are found among some departments (PD, Development Services, Water Utilities) and those less affluent and/or educated.
100
80
60
40
20
0
Trend: Direction the City is Headed
82
9
Right Direction
Wrong Track
81
811
Not Sure
z
z
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Employee Work Satisfaction
A strong majority of Tempe’s employees continue to be satisfied working for the City. The next two charts show 74% are satisfied while the remainder are split between being neutral or negative in their assessment of work satisfaction. The next chart shows most departments enjoy similar levels of work satisfaction among their employees and the detailed data indicate this is the case among most other employee groups, including by employee level, length of employment, gender, education, ethnicity and income. Lower levels of satisfaction are found among employees of Financial Services, IT, among some older employees, some less affluent and educated. The second chart shows work satisfaction appears to have increased slightly since 2001, rising to 74% from 70%. Thus, City management may be seeing some fruits of their diversity labors over the past 3 years.
oW
100
kr Sa
80 74 69 60
40
tisf
58
a
20911221 121412 0
tc
76
oin
82
 by
78
 Departm
70 71 72
e
18 19 1 13 1 2125841515119
Satisfied Neutral Dissatisfied
nt
86
7 7
60
40
20
0
rTend: O
43
27
13
4
evrall W
CNompletely Satisfied eutral Com letel Dissatisfied
rok Satis
Satisfied Dissatisfied
fac
43
31
1102 4
tion
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