Tempe Diversity Audit Update Research Summary

Joel Wright

Sujets

• management
• managers

Informations

• Publié par: Thiwyig
• Nombre de lectures: 31
• Langue: English

Extrait

Tempe Diversity Audit Update: Workforce Survey Detailed Findings

Prepared for:

Mayor and City Council

City of Tempe

31 E. Fifth Street

Tempe, Arizona 85282

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Parameters of the Workforce Survey

The workforce survey sample consists of 413 employees of the City of Tempe surveyed from 11/13/2004 to 12/11/2004. The City supplied our audit team its official workforce database as of October 1, 2004, including a total of 1584 employees. It was used as the source for employee contact information and workforce demographics. Telephone interviewing was conducted by professional survey research staff and supervisors from multiple data collection locations (Phoenix call center and City of Tempe facility) and including bilingual staff (English/Spanish). The interview protocol consists of extensive systems and diversity content and extensive demographics questions. All analyses are based on a 95 percent level of confidence with a margin of error of +/- 4.9 percentage points.

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Workforce and Sample Demographics

The following 3 charts display workforce and sample demographics to show how the sample compares to the City workforce. Overall, the charts indicate little, if any, statistically significant variation in the demographic profiles of the workforce and the sample. In sum, this sample is of extremely high quality and it is representative of the workforce of the City within the stated margin of error of the data.

Workforce, Sample by Department

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25

15

5

-5

43.9 4.4.4 -0 1  0 .

Workforce

3131

212.71.8

9.79.7 9.1 9.2 7.9 8 7.1 7 5.2 5.1 00 0.1 -0.1 0.10.1 -0.1

Survey Sample % Difference

Workfo

90

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70 67.698

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30

10 -10

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32.312

mple by Gende

19.4 14.4 0.1 -0.1 3.5 2. - 1 1.4 1. 0 4 . - 8 0.6 1.2 0. - 4 08 . -5

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74 7 . 6 4 .8

Ethnic

25 2 .6 3.2

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2.4 0 4.1 0 4 -2.

Workforce Survey Sample % Difference

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The Direction the City is Headed

Shown in the next chart, as in 2001 a strong majority of Tempe’s workforce is supportive of the City’s general direction. Eighty-one percent say it’s headed in the right direction while only about one in ten say it’s off on the wrong track. The trend chart shows no significant change from the original baseline audit on this issue. The detailed data indicate little significant difference in support of the City’s direction among employee groups, including all employee levels (managers, supervisors, line employees), most departments, length of employment categories, gender, age groups, ethnic groups and income categories. Lower levels of support are found among some departments (PD, Development Services, Water Utilities) and those less affluent and/or educated.

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80

60

40

20

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Trend: Direction the City is Headed

82

9

Right Direction

Wrong Track

81

8 11

Not Sure

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Employee Work Satisfaction

A strong majority of Tempe’s employees continue to be satisfied working for the City. The next two charts show 74% are satisfied while the remainder are split between being neutral or negative in their assessment of work satisfaction. The next chart shows most departments enjoy similar levels of work satisfaction among their employees and the detailed data indicate this is the case among most other employee groups, including by employee level, length of employment, gender, education, ethnicity and income. Lower levels of satisfaction are found among employees of Financial Services, IT, among some older employees, some less affluent and educated. The second chart shows work satisfaction appears to have increased slightly since 2001, rising to 74% from 70%. Thus, City management may be seeing some fruits of their diversity labors over the past 3 years.

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80 74 69 60

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tisf

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20 91 1221 12 14 12 0

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82

 by

78

 Departm

70 71 72

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18 19 1 13  1 212 5 8 4 1515 11 9

Satisfied Neutral Dissatisfied

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86

7 7

60

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20

0

rTend: O

43

27

13

4

evrall W

C N ompletely Satisfied eutral Com letel Dissatisfied

rok Satis

Satisfied Dissatisfied

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1 10 2 4

tion