The IBNET Water Supply and Sanitation Performance Blue Book

Caroline Van Den Berg

Description

This book aims to raise awareness of how the International Benchmarking Network of Water and Sanitation Utilities (IBNET)can help utilities identify ways to improve urban water and wastewater services. It provides an introduction to benchmarking and to the objectives, scope and focus of IBNET and describes some of its recent achievements. The methodology and data behind IBNET are elaborated, and an overview of IBNET results and country data are presented.

Informations

• Publié par: world-bank-publications
• Publié le: 23 décembre 2010
• Nombre de lectures: 23
• EAN13: 9780821385883
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

The IBNET Water Supply and
Sanitation Performance Blue Book
The International Benchmarking
Network for Water and Sanitation
Utilities Databook
Caroline van den Berg and
Alexander DanilenkoThe IBNET
Water Supply
and Sanitation
Performance
Blue BookThe IBNET
Water Supply
and Sanitation
Performance
Blue Book
The International
Benchmarking Network
for Water and Sanitation
Utilities Databook
Caroline van den Berg
and Alexander Danilenko© 2011 The International Bank for Reconstruction and Development / The World Bank
1818 H Street NW
Washington DC 20433
Telephone: [phone]
Internet: www.worldbank.org
All rights reserved
1 2 3 4 13 12 11 10
This volume is a product of the staff of the International Bank for Reconstruction and Develop-
ment / The World Bank. The fi ndings, interpretations, and conclusions expressed in this volume do
not necessarily refl ect the views of the Executive Directors of The World Bank or the governments
they represent.
The World Bank does not guarantee the accuracy of the data included in this work. The boundar-
ies, colors, denominations, and other information shown on any map in this work do not imply any
judgement on the part of The World Bank concerning the legal status of any territory or the endorse-
ment or acceptance of such boundaries.
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the Office of the Publisher, The World Bank, 1818 H Street NW, Washington, DC 20433, USA;
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ISBN: 978-0-8213-8582-1
eISBN: 978-0-8213-8588-3
DOI: 10.1596/978-0-8213-8582-1
Library of Congress Cataloging-in-Publication Data has been requested.
Cover photo: Alexander Danilenko
Cover design: Naylor DesignContents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
IBNET Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
1. IBNET: THE INTERNATIONAL BENCHMARKING NETWORK
FOR WATER AND SANITATION UTILITIES . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What Is Benchmarking? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What Is IBNET? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The IBNET Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
IBNET’s Key Organizational Aspects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What Can IBNET Do for You? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
IBNET Achievements 6
2. IBNET METHODOLOGY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
IBNET’s Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IBNET Data Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Data Quality at the Collection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The IBNET Team Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Data Verifi cation at the Uploading Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3. STATUS OF THE SECTOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Trends in Sector Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Water Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wastewater Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Nonrevenue Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Staff Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Operating Cost Coverage Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Collection Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Affordability of Water and Sewerage Services . . . . . . . . . . . . . . . . . . . . . . . 27
Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
The Water Utility Apgar Score . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
APPENDIXES
APPENDIX 1. FROM BENCHMARKING TO BUSINESS PLANNING:
THE CASE OF APA CANAL CHISINAU . . . . . . . . . . . . . . . . . 35
Summary of Conceptual Framework for Business Planning . . . . . . . . . . . . 35
Demand Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Operating Cost Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
vvi The IBNET Water Supply and Sanitation Performance Blue Book
Calculation of Revenue Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Summary of Key Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
APPENDIX 2. COUNTRY DATA TABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
IBNET Indicator/Country: Albania . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
IBNET Indicator/Country: Argentina . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
IBNET Indicator/Country: Armenia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
IBNET Indicator/Country: Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
IBNET Indicator/Country: Bangladesh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
IBNET Indicator/Country: Belarus 52
IBNET Indicator/Country: Benin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
IBNET Indicator/Country: Bhutan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
IBNET Indicator/Country: Bolivia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
IBNET Indicator/Country: Bosnia and Herzegovina . . . . . . . . . . . . . . . . . . 56
IBNET Indicator/Country: Brazil 57
IBNET Indicator/Country: Bulgaria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
IBNET Indicator/Country: Burkina Faso . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
IBNET Indicator/Country: Burundi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
IBNET Indicator/Country: Cambodia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
IBNET Indicator/Country: Cape Verde . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
IBNET Indicator/Country: Chile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
IBNET Indicator/Country: China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
IBNET Indicator/Country: Colombia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
IBNET Indicator/Country: Democratic Republic of the Congo . . . . . . . . . 66
IBNET Indicator/Country: Costa Rica . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
IBNET Indicator/Country: Côte d’Ivoire . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
IBNET Indicator/Country: Croatia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
IBNET Indicator/Country: Czech Republic . . . . . . . . . . . . . . . . . . . . . . . . . . 70
IBNET Indicator/Country: Ecuador . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
IBNET Indicator/Country: El Salvador 72
IBNET Indicator/Country: Ethiopia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
IBNET Indicator/Country: Gabon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
IBNET Indicator/Country: The Gambia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
IBNET Indicator/Country: Georgia 76
IBNET Indicator/Country: Ghana 77
IBNET Indicator/Country: Guinea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
IBNET Indicator/Country: Honduras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
IBNET Indicator/Country: Hunga