panorama * • Competencies in *two sectors in *** which information technology (IT) exerts a strong influence: Telecommunications and Administration/ offices Case studies in Italy, France and Spain Final report o. panorama u. LU Q * * ^^Competencies in two sectors in which ιιinformation technology (IT) exerts a strong LU influence: Telecommunications and *** Adm i n i strati on/off i ces ü Case studies in Italy, France and Spain Lázaro González FUNDESCO Mario Gatti, Claudio Tagliaferro ISFOL November 1996 Thessaloniki 1997 Edited by: CEDEFOP - European Centre for the Development of Vocational Training Marinou Antipa 12 GR-57001 Thessaloniki Postal address: P.O.B. 27 - Finikas GR-55102 Thessaloniki Tel.: 30-31+49 01 11 Fax: 9 01 02 E-mail: info@cedefop.gr Internet: http//www.cedefop.gr The Centre was established by Regulation (EEC) No 337/75 of the Council of the European Communities, last amended by Council Regulation (EC) No 251/95 of 6 February 1995 and Council Regulation (EC) No 354/95 of 20 February 1995. Final report Cataloguing data can be found at the end of this publication. CEDEFOP - European Centre for the Development of Vocational Training, Thessaloniki 1997 Reproduction is authorized, except for commercial purposes, provided the source is acknowledged. Printed in Germany TABLE OF CONTENTS Page Ο. Preface III I. INTRODUCTION: THE FRAMEWORK OF THE STUDY 1. Objective 1 2. Conceptual options 2 3.