اللغة الإنجليزية للعاملين بالضيافة والسياحة والفندقة

أكرم مؤمن

Description

يتناول هذا الكتاب مهارات اللغة الإنجليزية لاستعمالها لدى العاملين بالضيافة والسياحة والفندقة، من خلال: المحادثات المسجلة بأصوات أمريكيين متخصصين، وشرح مصطلحات لغوية وتدريبات عليها وقوائم بما هو شائع منها، ثم مواقف مختلفة للضيافة في الفنادق والمطاعم والطائرات والسفن والقطارات.

Sujets

• ENGLISH LANGUAGE
• Employabilité, métiers et formations

Informations

• Publié par: Ibn Sinaa
• Date de parution: 01 janvier 2010
• Nombre de lectures: 7
• EAN13: 9796500133034
• Langue: Arabic
• Poids de l'ouvrage: 14 Mo

Extrait

PROFESSIOnaL EnGLIS FOR OSPITaLITY STaFF ﺔﻳﺰﻴﻠﺠﻧﻹا ﺔﻐﻠﻟا  ﺔﻗﺪﻨﻔﻟاو ﺔﺣﺎﻴﺴﻟاو ﺔﻓﺎﻴﻀﻟﺎﺑ نﻠﻣﺎﻌﻠﻟ  .نﺼﺼﺨﺘﻣ نﻴﻜﻳﺮﻣأ تاﻮﺻﺄﺑ ﺔﻠﺠﺴﻣ ﺔﺛدﺎﺤﻣ وﴩﻋ  .ﺔﻠﻣﺎﻛ تﺎﺑﺎﺟإو ﺔﻳﻮﻐﻠﻟا تﺎﺤﻠﻄﺼﳌا ﻢﻫﻷ تﺎﺒﻳرﺪﺗو حﴍ  .ﺔﻓﺎﻴﻀﻟاو ﺔﻗﺪﻨﻔﻟا لﺎﺠﻣ ﰲ ﺔﻣﺪﺨﺘﺴﳌا تﺎﺤﻠﻄﺼﳌا ﻢﻫﺄﺑ ﻢﺋاﻮﻗ  .تارﺎﻄﻘﻟاو ﻦﻔﺴﻟاو تاﺮﺋﺎﻄﻟاو ﻢﻋﺎﻄﳌاو قدﺎﻨﻔﻟا ﰲ ﺔﻓﺎﻴﻀﻠﻟ ﺔﻔﻠﺘﺨﻣ ﻒﻗاﻮﻣ  ﻦﻣﺆـﻣ مﺮﻛأ

ﺔﻣﺪﻘﻣ

لﻋﻷا ﺐﻠﻏأ ﰲ ﻞﻣﺎﻌﺘﻟا ﺔﻐﻟ ﺔﻳﺰﻴﻠﺠﻧﻹا ﺔﻐﻠﻟاﺖﺤﺒﺻأ ﻦﻣ رﺜﻛ ﰲ ﺚﻳﺪﺤﻟا ﻢﻠﻌﻟا ﺔﻐﻟ ﺎﻬﻧأ ﻛ ،ﺔﻴﺿﺎﳌا دﻮﻘﻌﻟا لﻼﺧ ﻲﺘﻟا ةﱰﻔﻟا لﻼﺧ ﺎﻴﺟﻮﻟﻮﻨﻜﺘﻟا ةﻮﺛ ﺎﻬﺘﺛﺪﺤﺘﺳا ﻲﺘﻟا ﻪﻋﺮﻓأ تاﴩﻋﺬﻨﻣﺔﻓﺎﻴﻀﻟاوﺔﺣﺎﻴﺴﻟاﺔﻐﻟ ً ﺎﻀﻳأﺎﻬﻧأﻻإ.ﺎﻬﺸﻴﻌﻧ ﻢﻋﺎﻄﳌاو قدﺎﻨﻔﻟا ﰲ ﺔﻳﺰﻴﻠﺠﻧﻹا ﺔﻐﻠﻟا مﺪﺨﺘﺴﺗ ﺚﻴﺣ .نﻨﺴﻟا ﻲﻫ ﺖﻧﺎﻛ ءاﻮﺳ ﺔﻴﺣﺎﻴﺴﻟا ﻦﻛﺎﻣﻷا ﻦﻣ ﺎﻫرﻏو تاﺮﺋﺎﻄﻟاو ىﻮﻗﻷاو ﻞﻀﻓﻷا ﺔﻠﻴﺳﻮﻟا ﻲﻬﻓ ،ﻻ مأ ﺔﻟوﺪﻠﻟ ﺔﻴﻤﺳﺮﻟا ﺔﻐﻠﻟا  .ﺎﻌﻟا لﻮﺣ ﺔﻔﻠﺘﺨﳌا تﺎﻴﺴﻨﺠﻟا ﻊﻴﻤﺟ نﺑ ﻞﻣﺎﻌﺘﻠﻟ ﺎﻫرﻏو ﺔﻴﻗاﺮﻟا ﻢﻋﺎﻄﳌاو ىﱪﻜﻟا قدﺎﻨﻔﻟا ﻞﻛ أتﺪﺟو ﺪﻗو ﻞﻣﺎﻌﺘﻠﻟ ﺔﻘﻳﺮﻃو تﻻﻮﻛﻮﺗوﺮﺑ ﻊﻀﺗ ﺔﻴﺣﺎﻴﺴﻟا تﺂﺸﻨﳌا ﻦﻣ مﺪﺨﺘﺴﺗ أ ﺐﺠﻳ ﻲﺘﻟا تادﺮﻔﳌاو تﺎﺤﻠﻄﺼﳌا ﱃإ ﺔﻓﺎﺿﻹﺎﺑ مﺰﺘﻠﻳو .ﺎﻬﺑ ﻚﺴﻤﺘﻟﺎﺑ ﺎﻬﻴﻓ نﻠﻣﺎﻌﻟا ﻊﻴﻤﺟ مﺰﻠﺗو ءﻻﺰﻨﻟا ﻊﻣ وﺪﺒﻳ يﻟ ﺎﻬﺗﺎﺤﻠﻄﺼﻣو ﺔﻐﻠﻟا ﻚﻠﺘﺑ ﺔﻓﺎﻴﻀﻟﺎﺑ ﻞﻤﻌﻳ ﻦﻣ ﻞﻛ  .ةﻮﺻ ﻞﻀﻓأ ﰲ ﻲﺣﺎﻴﺴﻟا ﺎﻜﳌا وأ قﺪﻨﻔﻟا ﺪﻗو ،تﺎﺤﻠﻄﺼﻣ ﻦﻣ ﺎﻬﻴﻓ ﺎ ﺔﻐﻠﻟا هﺬﻫ لوﺎﻨﺘﻳبﺎﺘﻜﻟا اﺬﻫو ﰲ ﻞﻤﻌﻟا ﺪﻳﺮﻳ ﻦﻣ ﻞﻜﻟ ﺔﻄﺴﺒﻣ ﺔﻘﻳﺮﻄﺑ ﺔﻐﻠﻟا هﺬﻫ ﺖﻣﺪﻗ ﺔﻠﺜﻣأو حﴍو ﺔﻠﺠﺴﻣ تﺎﺛدﺎﺤﻣ ﲆﻋ تﻮﺘﺣا ﺔﻓﺎﻴﻀﻟا لﺎﺠﻣ ﺔﻳاﺪﺑ ﺪﻨﻋ  ﺔﻣﻼﻌﻟا ﺖﻌﺿو ﺪﻗو .ﺔﻴﺟذﻮ تﺎﺑﺎﺟإو تﺎﺒﻳﺪﺗو  صﺮﻘﻟا ﲆﻋ ﺎﻬﻴﻟإ ﻊﻤﺘﺴﻳو ساﺪﻟا ﻪﺒﺘﻨﻳ  ﺔﻠﺠﺴﻣ ﺔﺛدﺎﺤﻣ ﻞﻛ

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تادﺮﻔﳌا ﲆﻋ ًﺎﻀﻳأ بﺎﺘﻜﻟا ﻮﺘﺤﻳ ﻛ .بﺎﺘﻜﻟا ﻊﻣ ﻖﻓﺮﳌا رﺜﻛ ﰲ ﺔﻣﺪﺨﺘﺴﳌا تﺎﺤﻠﻄﺼﳌاو تاﺎﺼﺘﺧﻻاو تﺎﻴﻤﺴﳌاو ﺔﻨﻴﻔﺴﻟاو ةﺮﺋﺎﻄﻟا ﻣ ﲆﻋو ﻢﻌﻄﳌاو قﺪﻨﻔﻟا مﺎﺴﻗأ ﻦﻣ ً ﺎﺳﺎﺳأﻪﺟﻮﻣبﺎﺘﻜﻟاو.ﺎﻬﻣاﺪﺨﺘﺳاﲆﻋتﺎﻘﻴﺒﻄﺗوﺎﻄﻘﻟاو ﺔﺣﺎﻴﺴﻟا لﺎﺠﻣ ﰲ نﺳاﺪﻟاو نﺑﺪﺘﳌاو ﺔﻓﺎﻴﻀﻟﺎﺑ نﻠﻣﺎﻌﻠﻟ  .ﺔﻗﺪﻨﻔﻟاو اﺬﻫ ةدﺎﻣ ةءاﺮﻗ ﺪﻨﻋ ﻂﻘﻓ ﻒﻘﻳ ﻻ ﺔﻐﻠﻟا هﺬﻫبﺎﺴﺘﻛاو ماﺪﺨﺘﺳﺎﺑ ﺎﻬﻴﻠﻋ بﺪﺘﻟا ﻦﻣ ﺪﺑﻻ ﻞﺑ ،ﺎﻬﺑﺎﻌﻴﺘﺳاو بﺎﺘﻜﻟا ةءاﺮﻘﻟاو ثﺪﺤﺘﻟاو عﺘﺳﻻا ﻲﻫو) ﺔﻌﺑﻷا ﺔﻐﻠﻟا تاﺎﻬﻣ ﺔﻧﺎﻌﺘﺳﻻا ﻊﻣ ﻚﻟﺬﺑ ساﺪﻠﻟ ﺢﻤﺴﺗ بﺎﺘﻜﻟا ةدﺎﻣو .(ﺔﺑﺎﺘﻜﻟاو  .ﻛأ وأ ﻞﻴﻣﺰﺑ  ،،، ﻖﻓﻮﳌا ﻪـﻠـﻟاو  ﻦﻣﺆـﻣ مﺮﻛأ  [e-mail]

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Part 1 : ENGLISH FOR HOSPITALITY PROFESSIONALS

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ENGLISH FOR HOTEL WORKERS قدﺎﻨﻔﻟا ﰲ نﻠﻣﺎﻌﻠﻟ ﺔﻳﺰﻴﻠﺠﻧﻹا You may come across many travelers while working in the hotel industry. Some guests will be businessmen; others will be tourists and visitors. Many guests will speak a different language other than your own. But most of your guests will speak English. Do you know how to speak politely to guests in English? Can you understand their requests and serve them? The following pages can help you learn important words and expressions used in hotel industry. لﺎﺟر ﻢﻬﻀﻌﺑ ،ﻦﻳﺮﻓﺎﺴﳌا ﻦﻣ ﺜﻜﻟا ﻞﺑﺎﻘﺗ ﺪﻗ ﺔﻗﺪﻨﻔﻟا لﺎﺠﻣ ﰲ ﻚﻠﻤﻋ ﺪﻨﻋ ﻏ ﺔﻐﻟ ﻮﺛﺪﺤﺘﻳ ءﻻﺰﻨﻟا ﻦﻣ ﺜﻜﻟاو .ﻦﻳﺮﻓﺎﺴﳌا وأ حﺎﻴﺴﻟا ﻦﻣ ﻢﻬﻀﻌﺑو لﻋأ ءﻻﺰﻧ ﻊﻣ ثﺪﺤﺘﻟا ﺔﻘﻳﺮﻃ فﺮﻌﺗ ﻞﻬﻓ ،ﺔﻳﺰﻴﻠﺠﻧﻹا ثﺪﺤﺘﻳ ﻢﻬﺒﻠﻏأ ﻦﻜﻟ .ﻚﺘﻐﻟ ﻴﻓ ؟اﺬﻫ ﻚﻤﻬﻓ ﲆﻋ ءﺎﻨﺑ تﺎﻣﺪﺨﻟا ﻢﻬﻟ مﺪﻘﺗو ﻢﻬﺗﺎﺒﻠﻃ ﻢﻬﻔﺗ ﻞﻫ ؟قﺪﻨﻔﻟا  .ﺔﻗﺪﻨﻔﻟا ﺔﻋﺎﻨﺻ ﰲ مﺪﺨﺘﺴﺗ ﺔﻤﻬﻣ تاﺒﻌﺗو تﻠﻛ ﻢﻠﻌﺘﻧ ﲇﻳ Hotel Vocabulary : adjoining rooms (n.)two hotel rooms with a door between them بﺎﺒﺑ قﺪﻨﻔﻟا ﰲ نﺗروﺎﺠﺘﻣ نﺘﻓﺮﻏ ﻬﻨﻴﺑ We can bookadjoining roomsfor you and your parents.  .ﻚﻳﻮﺑﻷو ﻚﻟ ﻬﻨﻴﺑ بﺎﺒﺑ نﺗروﺎﺠﺘﻣ نﺘﻓﺮﻏ ﺰﺠﺣ ﺎﻨﻨﻜ amenities(n.)facilities inside or near the hotel like stores and restaurants . ﻢﻋﺎﻄﻣ وأ تﻼﺤﻣ ﻦﻣ ﻪﻟﻮﺣ وأ قﺪﻨﻔﻟﺎﺑ ﺪﺟﻮﻳ ﺎﻣ We are located downtown, so we are close to all of the amenities.ﻞﻛ ﻦﻣ بﺮﻘﻟﺎﺑ ﺔﻨﻳﺪﳌا ﻂﺳو ﰲ ﺎﻨﻌﻗﻮﻣ .تﺎﻣﺪﺨﻟا baggage (n.)bags and suitcases ﺐﺋﺎﻘﺣ - ﺔﻌﺘﻣأ If you need help with yourbaggageyou can use the cart.

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 .ﻞﻤﺤﻟا ﺔﺑﺮﻋ ﺪﺨﺘﺳا ﻚﺘﻌﺘﻣأ ﻞﻤﺣ ﰲ ةﺪﻋﺎﺴﻤﻠﻟ ﺔﺟﺎﺤﺑ ﺖﻨﻛ نإ bellboy (n.)à worker who helps guests wîth theîr luggàge  قﺪﻨﻓ ﰲ دﺎﺧ – قﺪﻨﻔﻟا دﺎﺧ Thebellboywîll tàke your bàgs to your room.  .ﻚﺘﻓﺮﻏ ﱃإ ﻚﺒﺋﺎﻘﺣ دﺎﺨﻟا ﺬﺧﺄﻴﺳ booked out (àdj.)full – completely reserved ﻞﻣﺎﻜﻟﺎﺑ زﻮﺠﺤﻣ i’m àfràîd the hotel îsbooked outtonîght. .ﺔﻠﻴﻠﻟاهﺬﻫﻞﻣﺎﻜﻟﺎﺑ ً ازﻮﺠﺤﻣقﺪﻨﻔﻟانﻮﻜﻳنأﴙﺧأ brochure (n.)smàll booklet thàt provîdes înformàtîon àbout à hotel, à cîty …etc. رﻐﺻ ﻮﺸﻨﻣ  ﺎﻫرﻏ وأ ﺔﻨﻳﺪﻣ وأ قﺪﻨﻓ ﻦﻋ تﺎﻣﻮﻠﻌﻣ ﲆﻋ يﻮﺘﺤﻳ Feel free to tàke some brochures àbout our cîty.  .ﺎﻨﺘﻨﻳﺪﻣ ﻦﻋ تاﻮﺸﻨﳌا هﺬﻫ ﻦﻣ ﺪﻳﺮﺗ ﺎﻣ ﺬﺧ check în (v.)go to the front desk to get în à hotel  قﺪﻨﻔﻟا لﻮﺧد تاءاﺮﺟإ ﻞﻤﻋ You càn check în ànytîme between 2-4pm.  .ﺮﻬﻈﻟا ﺪﻌﺑ 4-2 ﺑ ﺎﻣ ﺖﻗو يأ ﰲ قﺪﻨﻔﻟا تاءاﺮﺟإ ﻞﻤﻋ ﻚﻨﻜ check out (v.)return the keys ànd pày for the bîll  قﺪﻨﻔﻟا ﻦﻣ جوﺮﺨﻟا تاءاﺮﺟإ ﻞﻤﻋ Ask the guest to return the pàrkîng pàss when hechecks out.  .جوﺮﺨﻟا تاءاﺮﺟإ ﻞﻤﻋ ﺪﻨﻋ ﻪﺗﺎﻴﺳ ﺎﻈﺘﻧا تﺎﻛ ﺪﻴﻌﻳ نأ ﻞﻳﺰﻨﻟا ﻦﻣ ﺐﻠﻃا complîmentàry (n.) free of chàrge ﺎﺠﻣ All of our rooms hàvecomplîmentàry soàp, shàmpoo, ànd coffee. .ﺔﻴﻧﺎﺠﻣ ةﻮﻬﻗو ﻮﺒﻣﺎﺷو نﻮﺑﺎﺻ ﲆﻋ يﻮﺘﺤﺗ ﺎﻨﻓﺮﻏ ﻞﻛ cot - rollàwày bed (n.)à sîngle bed on wheels thàt folds up ﻪﻴﻃ ﻦﻜ تﻼﺠﻋ ﲆﻋ يدﺮﻓ شاﺮﻓ if you need àn eXtrà bed, we hàve cots àvàîlàble.  .ﺎﻬﻴﻃ ﻦﻜ ةﴎِ أ ﻦﻣ ﻲﻔﻜﻳ ﺎﻣ ﺎﻨﻳﺪﻟ ،ﰲﺎﺿإ شاﺮﻔﻟ ﺔﺟﺎﺤﺑ ﺖﻨﻛ نإ ّ dàmàge chàrge (n.)money à guest owes for repàîrs of

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otel property (we càûsed by iolet or càreless àcts) رﴐ ﻦﻋ ﺾﻳﻮﻌﺗ We will have to add adamage chargefor this broken glass.  .رﻮﺴﻜﳌا جﺎﺟﺰﻟا ﻦﻋ ﺾﻳﻮﻌﺘﻟا ﺔﻤﻴﻗ ﺔﻓﺎﺿإ ﱃإ وﺮﻄﻀﻣ ﻦﺤﻧ deposit (n.)amount paid in advance to secure a reservation ًﺎﻣﺪﻘﻣ ﻊﻓﺪﻳ ﻎﻠﺒﻣ ﺰﺠﺤﻠﻟ You will not receive yourdepositback if you cancel.  .ﺰﺠﺤﻟا ﺖﻴﻐﻟأ إ ﺰﺠﺤﻟا مﺪﻘﻣ ةدﺎﻌﺘﺳا ﻊﻴﻄﺘﺴﺗ ﻦﻟ double bed (n.)a bed large enough for two people  نﺼﺨﺸﻟ شاﺮﻓ They are a family of four, so book them a suite with two double beds. .نﺟودﺰﻣنﺷاﺮﻓاذ ً ﺎﺣﺎﻨﺟﻢﻬﻟﺰﺠﺣا،داﺮﻓأﺔﻌﺑرأﻦﻣﺔﻧﻮﻜﻣةﴎأﻢﻬﻧإ floor (n.) a level of the building (ﻰﻨﺒﻣ ﰲ) ﻖﺑﺎﻃ The swimming pool is on the ground floor.  .ﴈرﻷا ﻖﺑﺎﻄﻟا ﰲ ﺔﺣﺎﺒﺴﻟا مﺣ ﺪﺟﻮﻳ front desk –the place where guests go to check in and reception (n.)out and to get information ﺐﺘﻜﻣ لﺎﺒﻘﺘﺳﻻا Check in forms are available at thefront desk.  .لﺎﺒﻘﺘﺳﻻا ﺐﺘﻜﻣ ﰲ ةﺮﻓاﻮﺘﻣ لﻮﺧﺪﻟا تارﺘﺳا guest (n.)a person that is staying at the hotel (قﺪﻨﻓ ﰲ) ﻞﻳﺰﻧ Our washrooms are forguestsonly.  .ﻂﻘﻓ ءﻻﺰﻨﻠﻟ ﺔﺼﺼﺨﻣ ﺎﻨﻳﺪﻟ هﺎﻴﳌا تارود hostel (n.)an inexpensive place for travelers to live ﺎبﺖ–ﺑﻴﺰل ُ ﻧﺒﺷni In ahostel, you probably won't get your own room.  .بﺎﺒﺸﻠﻟ ﺖﻴﺑ ﰲ ﺖﻤﻗأ إ كدﺮﻔ ﺔﻓﺮﻏ ﻚﻟ ﺺﺼﺨﺗ ﻻ ﺪﻗ hotel manager (n.)person in charge of a hotel قﺪﻨﻔﻟا ﺮﻳﺪﻣ

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ill send your complàînt to thehotel mànàger.  .قﺪﻨﻔﻟا ﺮﻳﺪﻣ ﱃإ كاﻮﻜﺷ ﻞﺳرﺄﺳ housekeeper – maid (n.)workers who clean the rooms  ﺔﻣدﺎﺧ – ﺔﻓﺎﻈﻧ ﺔﻠﻣﺎﻋ Call me if you want thehousekeeperto come in and change the bed sheets.  .شاﺮﻔﻟا تاءﻼﻣ ﻴﻐﺘﻟ ﺔﻠﻣﺎﻌﻟا ﻚﻴﺗﺄﺗ أ تدرأ إ  ﻞﺼﺗا ice machine (n.)a machine that automatically makes ice that guests can use to keep drinks cold تﺎﺑوﴩﻣ ﺪﻳﱪﺗ ﰲ مﺪﺨﺘﺴﻳ ﺞﻠﺛ ﻞﻤﻋ ﺔﻨﻴﻛﺎﻣ  ءﻻﺰﻨﻟا There is anice machineby the elevator on all floors.  .رود ﻞﻛ ﰲ ﺪﻌﺼﳌا ﺐﻧﺎﺠﺑ ﺞﻠﺛ ﻞﻤﻋ ﺔﻨﻴﻛﺎﻣ ﺪﺟﻮﺗ indoor poolplace for guests to swim inside the hotel  (ﻒﻘﺳ ﻪﻟ) ﻰﻄﻐﻣ ﺢﺒﺴﻣ Theindoor poolis open until 10 pm.  .ءﺎﺴﻣ ةﴍﺎﻌﻟا ﻰﺘﺣ حﻮﺘﻔﻣ ﻰﻄﻐﳌا ﺢﺒﺴﳌا inn (n.)another word for "hotel" ﺎﺧ -ﻐﺻ قﺪﻨﻓ There's aninnon the other side of town.  .ﺔﻨﻳﺪﳌا ﻦﻣ ﺮﺧﻵا ﺐﻧﺎﺠﻟا ﰲ ﻐﺻ قﺪﻨﻓ ﺪﺟﻮﻳ Jacuzzi – whirl pool (n.)a small hot pool for relaxation ﻚﻴﻟﺪﺘﻟ ﺊﻓاد ءﺎﻣ وذ ﻐﺻ ﺢﺒﺴﻣ  ﻢﺴﺠﻟا Your honeymoon room has a personalJacuzzi.  .صﺎﺧ (يزﻮﻛﺎﺟ) ﺎﻬﺑ ﻞﺴﻌﻟا ﺮﻬﺷ ﺎﻬﻴﻓ ﴤﻘﺘﺳ ﻲﺘﻟا ﺔﻓﺮﻐﻟا king-sizebed(n.)extralargebed ً اﺪﺟﺒﻛشاﺮﻓ A room with a king size bed costs an extra ten dollars a night. .ﺔﻠﻴﻠﻟاﰲتارﻻودةﴩﻋﺎﻬﺘﻔﻠﻜﺗﺪﻳﺰﺗ ً اﺪﺟﺒﻜﻟاشاﺮﻔﻟاتاذﺔﻓﺮﻐﻟا kitchenette (n.)a small fridge and cooking area ﻐﺻ ﺦﺒﻄﻣ Your room has akitchenetteso you can prepare your own food. داﺪﻋإ ﻚﻨﻜ ﺚﻴﺣ ﻚﺘﻓﺮﻏ ﰲ ﻐﺻ ﺦﺒﻄﻣ ﺪﺟﻮﻳ .ﻚﻣﺎﻌﻃ 9