E-Government for Good Governance in Developing Countries

Driss Kettani, Bernard Moulin

Description

A much-needed practical guide to the effective implementation of e-government systems for good governance in developing countries, based on the lessons learned from the eFez Project in Morocco and other similar projects in developing countries. 

Drawing lessons from the eFez Project in Morocco, this volume offers practical supporting material to decision makers in developing countries on information and communication technologies for development (ICT4D), specifically e-government implementation. The book documents the eFez Project experience in all of its aspects, presenting the project’s findings and the practical methods developed by the authors (a roadmap, impact assessment framework, design issues, lessons learned and best practices) in their systematic quest to turn eFez’s indigenous experimentations and findings into a formal framework for academics, practitioners and decision makers. The volume also reviews, analyzes and synthesizes the findings of other projects to offer a comparative study of the eFez framework and a number of other e-government frameworks from the growing literature. 

Acknowledgements; Foreword; Chapter I: Global Context; Chapter II: The Two Facets of ICT for Development; Chapter III: E-Government and E-Governance; Chapter IV: Evaluation of Outcomes/Impacts on Good Governance; Chapter V: Adopting a Transformative Approach in E-Government Systems Development; Chapter VI: A Generic Roadmap for ICT4D/E-Government Projects; Chapter VII: The eFez Project Roadmap; Chapter VIII: Technology Enablers for E-Government Systems; Chapter IX: Conclusion; Appendix: A synthetic View of Critical Issues for a Successful ITC4D/E-Government Project; References; Index

Informations

• Publié par: Anthem Press
• Date de parution: 01 mai 2014
• Nombre de lectures: 0
• EAN13: 9780857281371
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

E-Government for

Good Governance in

Developing Countries
E-Government for

Good Governance in

Developing Countries

Empirical Evidence from the
eFez Project
Driss Kettani and Bernard Moulin
International Development Research Centre
Ottawa • Cairo • Montevideo • Nairobi • New Delhi Anthem Press

An imprint of Wimbledon Publishing Company

www.anthempress.com
This edition frst published in UK and USA 2014

by ANTHEM PRESS

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or PO Box 9779, London SW19 7ZG, UK

and

244 Madison Ave #116, New York, NY 10016, USA

A copublication with

International Development Research Centre

PO Box 8500

Ottawa, ON K1G 3H9

Canada

www.idrc.ca / [e-mail]

ISBN 978-1-55250-561-8 (IDRC ebook)

© International Development Research Centre 2014

The moral right of the authors has been asserted.

All rights reserved. Without limiting the rights under copyright reserved above,

no part of this publication may be reproduced, stored or introduced

into a retrieval system, or transmitted, in any form or by any means

(electronic, mechanical, photocopying, recording or otherwise),

without the prior written permission of

the copyright owner.

British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
The Library of Congress has catalogued the hardcover edition as follows:

Kettani, Driss.

E-government for good governance in developing countries : empirical evidence from the

eFez project / Driss Kettani and Bernard Moulin.

pages cm

Includes bibliographical references and index.

ISBN 978-0-85728-125-8 (hardback : alk. paper)

1. Internet in public administration–Developing countries. I. Moulin, Bernard, 1954– II.

Title.

JF1525.A8K477 2014

352.3’802854678–dc23

2014007505

ISBN-13: 978 1 78308 263 6 (Pbk)

ISBN-10: 1 78308 263 1 (Pbk)

Cover photo: Plus69 / Shutterstock.com

This title is also available as an ebook.
CONTENTS
Acknowledgments ix

Foreword xi

Chapter 1: Global Conte xt
I. Introduction ˜ 1
˜
II. The eFez Prolog (Narrated by Dr K ettani) 5
˜
III. Toject 11
˜
IV . eFez Project Global Outputs/Outcomes ˜ 13
˜
V. Why This Book? ˜ 21
˜
VI. Targeted Popula tion˜ 22
˜
VII. Book Structur e˜ 23
˜
Chapter 2: The Two Facets of ICT for De velopment
I. ˜ Introduction 25
˜
II. ˜A Journey through the Evolution of ICT 25
˜
III. The Rise of˜ Information and Communication T echnology

for Development 28
˜
IV .˜The Ubiquitous and Pervasive Natur e of ICT 33
˜
V. ˜ The Transformative Capabilities of ICT 35
˜
VI. ˜ ICT Is Not an Option: It Is Either an Opportunity or a T 36
˜ hreat!
VII. Leapfrogging as a Mechanism for Developing Countries to

Capitalize on Past Experiences and Lessons Lear 40 ned
˜
VIII. Conclusion ˜ 42
˜vi E-GOVERNMENT FOR GOOD GO VERNANCE
Chapter 3: E-Government and E-Gover nance
I. Introduction ˜ 43
˜
II. ˜E-Government versus E-Gover nance 44
˜
III. vernment and E-Governance as a
Means for Good Governance ˜ 47
˜
IV . E-Government Application Ar eas˜ 48
˜
V. vernance A eas˜ 52
˜
VI. E-Government and E-Governance Benefts ˜ 54
˜
VII. Risk Factor s˜ 57
˜
VIII. E-Goververnance Ma turity˜ 60
˜
IX. Conclusion 67

Chapter 4: Evaluation of Outcomes/Impacts on Good Go vernance
I. Introduction 69

II. E-Government Evaluation Appr oaches 71
˜
III. Defning and Measuring Good Go vernance 74
˜
IV . The eFez Method for Assessing Good Go vernance 83
˜
V. Conclusion ˜ 94
˜
Chapter 5: Adopting a T ransformative Approach in E-Government
Systems Development
I. Introduction 97

II. ˜Fundamental Questions Asked when Starting

ICT4D/E-Government Projects 99
˜
III. Important Management Issues f˜ or ICT4D/
˜
E-Government Projects 107
˜
IV . ICT4D/E-Government Projects Are Transf ormation

Processes 113
˜
V.˜ A Biological View of the Transf ormation Pr117ocess
˜
VI. ˜ Toward a Principled Approach to Manage the Transf 119 or
˜mation
VII. Managing a T˜ ransformation Pilot Pr oject 121
˜
VIII. Conclusion 134
˜
Chapter 6: A Generic Roadmap for ICT4D/E-Government Pr ojects
I. Introduction ˜ 137
˜
II. ˜A Generic Roadmap 139
˜
III. A Common Template for the Five Phases
of the Generic Roadmap ˜ 145
˜
IV . The TPP Phase ˜ 148
˜
V. The LSDDA Phase ˜ 157
˜
VI. The GSDD ˜ 166
˜ CONTENTS vii
VII. Transition to Autonomy (TTA) Phase ˜ 173
˜
VIII. Conclusion ˜ 180
˜
Chapter 7: The eFez Project R oadmap
I. Introduction ˜ 181
˜
II. The eFez Approac h 182
˜
III. The TPP Phase of the eFez Pr oject˜ 190
˜
IV . The LSDDA Phase of the eF ez Project˜ 202
˜
V. The GSDD ˜ 206
˜
VI. The TTA Phase of the eFez Pr oject˜ 214
˜
VII. Conclusion ˜ 222
˜
Chapter 8: Technology Enablers for E-Government Systems
I. ˜ Introduction 223
˜
II. ˜Key Issues in the Design and Implementa tion

of E-Government Systems 223
˜
III. Global Orienta˜ tions 228
˜
IV .˜E-Government Design and Arc hitecture 231
˜
V.˜ Security, Authentication and Access Contr ol 236
˜
VI. ˜ Hardware Platforms and Cloud Computing

for Back-end Systems 241
˜
VII. Software Platforms for E-Government Systems ˜245
˜
VIII. Networking and Interconnection ˜ 247
˜
IX. ˜Conclusion 250
˜
Chapter 9: Conclusion
I. Testimony of the Late Senator Titna Alaoui ˜ 252
˜
II. Final Recommenda tions˜ 255
˜
Appendix: A Synthetic View of Critical Issues for a Successful ICT4D/

E-Government Project 259
˜
References 273
˜
Index 281
˜ACKNOWLEDGMENTS
˜
This book could not have been released without the support of IDRC, in
terms of help with fnances and knowledge. Through these few words,
we would like to acknowledge and express our gratitude to this wonderful
organization and to its entire staff. In particular, we would like to recognize
the immense work done by Dr Adel El Zaïm and Laurent Elder throughout
the eFez Project. They were always supportive, available and keen to propose
solutions and alternatives when problems arose. We would also like to thank
Matthew Smith, who was patient and perseverant and never hesitated to do
what needed to be done in order to facilitate the production of this book.
The authors would like to thank their respective institutions, Al Akhawayn
University in Ifrane and Laval University in Quebec City. In particular, we
would like to mention the contributions and support of Dr Amine Bensaid,
President Rachid Benmokhtar and President Driss Ouaouicha.
Writing a book is extremely challenging and time-consuming. If it were
not for the dedication and support of the eFez Project team members, and a
number of other research partners, we could not have succeeded in this task.
We would like to thank and recognize the signifcant contributions of Asmae
El Mahdi and Houda Chakiri, who gathered the raw data (literature surveys,
papers, technical reports, benchmarks, etc.) and made it available to us in
order to build the founda tions of this book. Asmae and Houda have been key
actors in our research team and signifcantly contributed to the success of the
eFez Project. We would like to thank Dr Michael Gurstein for his contribution
to the impact assessment framework we present in this book. A big thank-you
goes to Dr Tajje-Eddine Rachidi who accepted an offer to co-author Chapter 7
with us and enriched it with his valuable knowledge and expertise in the felds
of security and networks.
We would like to commend the excellent cooperation and contributions
of the decision maker s and staff of the Fez/Agdal Municipality. We would
particularly like to thank the late Mohamed Alaoui Idrissi Titna for his faith
in the eFez Project and continuous support. As he passed away shortly before
the production of this book, we decided to dedicate the conclusion to him. x E-GOVERNMENT FOR GOOD GO VERNANCE
We also tha