070518 Revised design and management audit

Hhoang

Description

SECURE STATIONS SCHEME DESIGN AND MANAGEMENT AUDIT In considering the questions below, no marks will be deducted for those negative answers given that do not apply at this station. Station: Date: Independent Assessor: PASSENGER SECURITY—STATEMENT OF INTENT Your company should have a personal security policy which sets out its principles and objectives in relation to personal security. This will underpin all initiatives taken to improve passenger and staff security. Ideally a senior member of staff or a Board member should have specific responsibility for this issue, to ensure that the policy is implemented. Decision Mark1 Does your organisation have a personal security policy endorsed at Board level? 2 Does tion have a designated member of staff with specific responsibility for personal security? 3 Does your personal security policy provide a reasonable maximum time a passenger would have to wait when summoning help from staff? 4 Is your Statement of Intent published and exhibited in a prominent position viewable by the public, on the station for which an Award is sought? 5 Does the Statement of Intent give a contact point within the organisation and a telephone number for reporting complaints and incidents? TOTAL MARKS RECORDING OF CRIME AND OTHER INCIDENTS Recording incidents is essential if you and the police are to direct resources ...

Informations

• Publié par: Fiob
• Nombre de lectures: 49
• Langue: English

Extrait

In considering the questions below, no marks will be deducted for those negative answers given that do not apply at this station.

Station:

Date:

Independent Assessor:

PASSENGER SECURITY—STATEMENT OF INTENT

Your company should have a personal security policy which sets out its principles and objectives in

relation to personal security. This will underpin all initiatives taken to improve passenger and staff

security. Ideally a senior member of staff or a Board member should have specific responsibility for

this issue, to ensure that the policy is implemented.

Decision Mark

1

Does your organisation have a personal security policy

endorsed at Board level?

2

Does your organisation have a designated member of

staff with specific responsibility for personal security?

3

Does your personal security policy provide a reasonable

maximum time a passenger would have to wait when

summoning help from staff?

4

Is your Statement of Intent published and exhibited in a

prominent position viewable by the public, on the

station for which an Award is sought?

5

Does the Statement of Intent give a contact point within

the organisation and a telephone number for reporting

complaints and incidents?

TOTAL MARKS

SECURE STATIONS SCHEME

DESIGN AND MANAGEMENT AUDIT

RECORDING OF CRIME AND OTHER INCIDENTS

Recording incidents is essential if you and the police are to direct resources to where they are most

needed. The first step is to encourage reporting by the public and station staff. Information should be

recorded in such a way that it will be useful in identifying trends and develop long-term preventative

measures. Regular liaison with BTP is helpful in developing a co-ordinated response.

Decision Mark

6

Can you provide evidence that you actively encourage

passengers and station staff to report criminal incidents,

including graffiti and damage to station property?

7

Can you produce a record of crime incidents at the

station for the past six months?

8

Have you monitored these recorded crime incidents and

relevant BTP crime data for the station?

9

Has action been taken to

identify

personal security

problems?

10

Has action been taken to

address

the personal security

problems identified?

TOTAL MARKS

RESPONDING TO INCIDENTS

Every reported incident should receive an appropriate response. Passengers need to know what

response they can expect in the case of an emergency. Staff need to have an understanding of what

information might be useful to the police in responding to the incident in the longer term, including the

legal requirements relating to suspect descriptions and witness details. As part of your strategy to

prevent crime you should provide advice to passengers to help them avoid the risk of crime at the

station.

Decision Mark

11

During all hours that the station is open, is a member of

staff readily available to give help to passengers in an

emergency? If the station is unstaffed, have you made

provisions for staff to attend the station in response to

an emergency?

12

Are station staff trained to respond appropriately to

passengers who report incidents, including those who

have been the victim of crime?

13

Do you display and distribute crime prevention advice

to passengers?

Posters………………………………………………………

Leaflets……………………………………………………..

Announcements…………………………………………….

3 marks available

TOTAL MARKS

SITE PERIMETERS, ENTRANCES AND EXITS

Entrances and exits should be clearly marked and when the station is open allow clear visibility both

ways. Where it is necessary to define the limits or boundaries of the station this needs to be done in

such a way that it does not necessarily restrict opportunities for informal surveillance.

Decision Mark

14

Do entrances and exits allow visibility both inwards and

outwards?

15

Is a defined perimeter established through use of walls,

fencing, hedging?

16

Does the perimeter permit opportunities for informal

surveillance?

TOTAL MARKS

INFORMAL SURVEILLANCE

Through informal surveillance, passengers and staff can both see and be seen, by passers-b, road

users, residents and local workers. An operator will need to pay particular regard to times of the day

when the station and its environment may feel abandoned—especially after dark—and ensure

everything possible is done to reduce opportunities for trespass, vandalism to and theft of property.

Decision Mark

17

Is the station subject to informal surveillance by others

such as local residents, road users, near-by businesses or

passers-by?

18

Are waiting areas visible to other passengers and staff,

through the use of glazing rather than solid walls?

19

Is there the presence of sufficient retail premises on the

station to allow informal surveillance of most of the

passengers?

TOTAL MARKS

LANDSCAPING

Landscape design can make a station more attractive and develop a sense of ownership by local

residents and users. It can also be a crime prevention measure in itself, e.g. training ivy against a wall

to protect it from graffiti. Regular maintenance is essential to ensure that landscaping which was

designed to prevent crime and improve the environment does not deteriorate and present opportunities

for crime and fears for personal security. Vegetation needs to be cut back so that it does not obscure

visibility and provide opportunities for crime.

Decision Mark

20

Does landscaping allow clear lines of sight?

21

Has the operator used planting for any of the following

purposes?

Decorative…………………………………………………..

Protective…………………………………………………...

Defensive……………………………………………………

3 marks available

22

Is there regular inspection and maintenance of

landscaping?

TOTAL MARKS

VISIBILITY

Visibility is a key requirement in design. It is not only the ability to see ahead and along a route but, in

the case of any threats to personal security, to have the space and time to anticipate problems and plan

precautionary action. Blind corner, recesses and wide pillars can all provide a hiding place for an

attacker and make passengers feel vulnerable and at risk.

Decision Mark

23

Where necessary, has the operator extended sight lines

at corners, wide pillars and recesses, along passageways,

subways and stairways, or other areas where passengers

need to access, by means of: -

Convex security mirrors…………………………………..

Clear glazing/open fencing………………………………...

2 marks available

TOTAL MARKS

INFORMATION TO PASSENGERS

Confidence in findings one’s way around the station and proceeding on one’s journey are fundamental

to a passenger’s sense of security and can discourage those with criminal intent. Maps, signage and

timetables help the passengers make informed decisions and proceed confidently.

Decision Mark

24

Are there sufficient and clear directional signs to

platforms, booking hall, passenger facilities and exits

etc?

25

Are there sufficient directional signs for buses and taxis,

and other local transport information?

26

Is there a map of the station in relation to the

surrounding locality located at, or near, exits?

27

Are timetables clear and current?

28

Are timetables displayed where passengers are most

likely to want to use them?

29

Are there “Help Points” through which passengers can

seek service information provided in: -

Working Order…………………………………………….

Clearly Indicated…………………………………………..

Well Lit……………………………………………………..

Within the Scope of CCTV………………………………..

Where most passengers are most likely to want to use

them…………………………………………………………

5 marks available

30

Has the operator made provision for providing

information and assistance for hearing impaired, vision

impaired and mobility impaired people?

31

Is the real-time information system at the station in

working order?

32

Are public address systems used during the hours the

station is open?

33

At those stations without PA systems and real-time

information, is there a freephone service to provide

passengers with current service information?

TOTAL MARKS

CALLING FOR HELP

Passengers need to know that they can get help in an emergency. Their confidence in such systems

depends on fast, reliable response.

Decision Mark

34

Are passenger emergency alarms provided in: -

Working Order…………………………………………….

Clearly Indicated…………………………………………..

Well Lit……………………………………………………..

Within the Scope of CCTV………………………………..

Where most passengers are most likely to want to use

them…………………………………………………………

5 marks available

35

Are public telephones provided in: -

Working Order…………………………………………….

Clearly Indicated and well lit……..

2 marks available

36

Is there information telling passengers when to use the

Emergency Alarm or Information Help Point, and what

will happen if they do?

37

Can you provide evidence that there is a maintenance

contract in place to ensure that repairs to the following

are undertaken within reasonable time limits: -

Emergency Alarms………………………………………...

Information Help Points…………………………………..

2 marks available

TOTAL MARKS

SECURING PASSENGER PROPERTY

Knowing that their personal property is secure can contribute to a passenger’s overall sense of

personal security, including sufficient and convenient bicycle and motorcycle parking under the

surveillance of CCTV and station staff. Included in this are safer car parking facilities.

Decision Mark

38

Are there secure facilities where passengers can leave

their: -

Bicycles……………………………………………………..

Motorcycles………………………………………………...

Cars…………………………………………………………

3 marks available

TOTAL MARKS

LIGHTING

Apprehension about personal security increases after dark. Lighting throughout the station needs to be

such that waiting passengers can clearly see each other as they could in daylight. Particular attention

needs to be paid to the lighting of timetables and other information so that it can be easily read. An

assessment of lighting requirements should be made during the hours of darkness. Lighting needs to be

repaired and replaced as necessary to maintain acceptable levels of illumination.

Decision Mark

39

Is lighting of a uniform quality so that it does not create

pools of intense brightness and areas of shadow?

40

Is the illumination of signs and service information good

enough for them to be clearly readable after dark?

41

Is there regular inspection of lighting during the hours

of darkness: -

Weekly

(4 marks)…………………………………………

Monthly/Four Weekly

(3 marks)………………………..

Quarterly

(2 marks)………………………………………

Annually

(1 mark)……………………………………….

42

Is repair and replacement of defective lighting

undertaken within a specified time limit?

TOTAL MARKS

FORMAL SURVEILLANCE—CCTV

The effectiveness of CCTV depends on the number and location of cameras, the quality of image and

the monitoring in place. CCTV can be effective in deterring crime, reassuring passengers and securing

successful prosecutions. CCTV need to be maintained regularly.

Decision Mark

43

Is the CCTV registered with the Information

Commissioner?

44

Is there “live” monitoring of the CCTV at the station,

covering public areas?

45

Does signage for the CCTV system comply with the

requirements of the Data Protection Act 1998?

46

Is there scheduled maintenance of the CCTV system?

47

Is there a formal procedure for reporting defects in the

CCTV system?

TOTAL MARKS

FORMAL SURVEILLANCE—STAFF

The presence and visibility of staff provides a reassurance to passengers and a deterrent to offenders.

Staff need to be located in prominent positions so that they can see and be seen by passengers. They

should regularly patrol the station especially during quiet periods to provide a reassuring presence to

waiting passengers.

Decision Mark

48

Has the operator made use of picture windows on staff

offices so that they can see, and be seen by, passengers?

49

Do staff provide a visible and re-assuring presence to

waiting passengers in the following areas: -

Booking Hall………………………………………………..

Ticket Barriers……………………………………………..

Concourse/Platforms………………………………………

Station Frontage/Forecourt……………………………….

Waiting Areas……………………………………………...

5 marks available

TOTAL MARKS

DEPLOYMENT, ROLE AND TRAINING

Staff can play an important role in deterring offenders and providing reassurance to passengers.

Station staff should be selected and trained to deal with the public on a regular basis, and in the

circumstances where there is anxiety, conflict or aggression. Operators who contract a security

company should ensure the company they use is a

bone fide

organisation

whose staff have been vetted

and trained to a high standard.

Decision Mark

50

Is the ability to deal effectively with conflict assessed as

part of the station staff selection process?

51

Does your induction course for station staff contain an

element of dealing with the public in the context of

potential anxiety and conflict?

52

Is training with conflict and aggression available to all

station staff?

53

Are refresher courses on conflict avoidance available to

those station staff who are “most at risk”?

54

If you employ a security company, does it conform with

the Security Industry Authority’s regulations?

TOTAL MARKS

STAFF SECURITY

Staff security is vital to passenger security. Staff security is achieved through a combination of

measures, including the provision of safe facilities, and through management and training. The

appropriate level of measures in individual cases should be based on a risk assessment of each job.

Decision Mark

55

Are security measures for front-line staff based on the

assessed level of risk?

TOTAL MARKS

TICKETING AND CASH

The storage, handling and transport of cash presents a risk in terms of robbery and therefore for the

personal security of the staff concerned.

Decision Mark

56

Is the physical security of the booking office

commensurate to the assessment of risk?

57

Are measures in place to protect station staff handling

cash based on the assessment of risk?

58

Where practicable, are ticket machines emptied of cash

each day?

59

Are booking office staff conversant with the “personal

attack” systems in place?

60

Are staff who handle cash trained, and understand,

what to do in the event of a robbery, or attempted

robbery?

TOTAL MARKS

MAINTENANCE

A station which is clean and well maintained creates a sense of management and control, thus reducing

fear. Some design features become a potential threat if they are not well maintained. This includes

landscaping, lighting, help points, emergency alarms and CCTV.

Decision Mark

61

Are inspections to identify station maintenance needs

undertaken at least: -

Weekly

(4 marks)………………………………………….

Monthly/Four Weekly

(3 marks)…………………………

Quarterly

(2 marks)……………………………………….

Annually

(1 mark)………………………………………...

62

Is cleaning and maintenance of the station adequate to

provide a clean and well-maintained environment?

63

Is the station in good decorative order?

64

Can you provide evidence that graffiti is removed

within: -

1—3 days

(3 marks)……………………………………….

4—7 days

(2 marks)……………………………………….

Over 7 days

(1 mark)……………………………………...

65

Was the station graffiti free on the day of the formal

accreditation?

TOTAL MARKS

THE WHOLE JOURNEY

The impact of “The Whole Journey”—e.g. the street lighting, car parking facilities, the availability of

bus timetables and information, telephone numbers of taxi services etc.—may make all the difference to

the passenger’s perception of the rail journey.

Decision Mark

66

Can you provide supporting evidence that you are

actively participating with other local organisations in

an effort to achieve greater safety across “The Whole

Journey”?

TOTAL MARKS

BONUS SECTION

The purpose of this section is to recognise action an Operator has taken which has

contributed towards the personal safety and security of passengers and staff.

This can include: -

•

Any improvements to the design of the station which were not covered in the

Design

element of the Audit.

•

A proactive approach to managing the risk of crime at a station which was not

covered in the

Management

element of the Audit.

•

A proactive approach to reducing crime at a station in a high crime and socially

excluded area.

•

There are plenty of good examples from Train Operating Companies who have

looked to tackle problems or potential problems in an innovative manner: e.g.

Partnership working with other agencies to promote a railway line and improve

the quality of service and station facilities e.g. Bittern Line, Norfolk.

•

Car park currently holds a Safer Parking award

•

Adopt a Station e.g. West Runton and Sheringham Women's Institutes who

maintain the appearance of the railway station.

•

Town Centre Radio Scheme e.g. Stowmarket.

•

Shop Watch

•

Station Watch

•

Sponsored a crime prevention display/initiative within the last 6 months to help

passengers avoid the risk of crime at the station

•

Sponsorship of Travelsafe Officers, Special Constables or security staff

•

Working in partnership with other agencies to deflect offenders e.g. schools visits

•

Involvement in running anti-crime and nuisance initiatives, including Anti-Social

•

Behaviour Orders.

•

Sponsored a crime prevention display/initiative

•

Installation of Automatic Ticket Barriers

¾

The maximum number of bonus points is 5.

Section

Marks

Passenger Security-Statement of Intent

Recording of Crime and Other Incidents

Responding to Incidents

Site Perimeters, Entrances and Exits

Informal Surveillance

Landscaping

Visibility

Information to Passengers

Calling for Help

Securing Passenger Property

Lighting

Formal Surveillance-CCTV

Formal Surveillance-Staff

Deployment, Role and Training

Staff Security

Ticketing and Cash

Maintenance

The Whole Journey

Bonus Section

Total

Additional Comments