Dixons Retail to Implement Accuworks Perform to Help Nurture Behavioural Performance

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• Publié par: accuworks-ltd
• Nombre de lectures: 19
• Langue: English

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Dixons Retail to Implement Accuworks Perform

to Help Nurture Behavioural Performance

PR Newswire

LONDON, June 12, 2012

LONDON

,

June 12, 2012

/PRNewswire/ --

International electrical retailer Dixons Retail (Currys, PC World) is to fully

implement the unique behaviour monitoring system from Accuworks to allow

monitoring, feedback and resolution of colleague performance and compliance.

Dixons Retail, one of

Europe's

leading specialist electrical retailers with over

600 stores in the UK alone, is enhancing its colleague performance and

compliance capabilities by using Accuworks Perform to increase the frequency

and visibility of colleague behaviour observations, highlight talent and spot

areas for further development.

Following a successful trial across a number of sites, Dixons plan to introduce

the system to retail stores on a region by region basis and are currently trialing

it in other areas of the business, including the 1,000 strong contact centre in

Sheffield

.

Accuworks Perform facilitates a link between critical behaviours and the Key

Performance Indicators (KPI's) that these influence. This allows management

teams to see a direct relationship between colleague behaviour and overall

performance, enabling them to focus on particular behaviours to improve

certain KPI's.

Dixons Retail will use the system to monitor sales, service, health and safety

and other behaviours critical to delivering excellent service to the customer. By

integrating Accuworks Perform with their Learning Management System, if

follow up actions are necessary once an observation has been made, all

learning assets, policies and procedures and videos will be available on-demand

to assign to the colleague.

"The response to Accuworks Perform in the field trial stores was very

encouraging," said Boyd Glover, Head of Skills Training for Dixons Retail.

Boyd continued, "Our managers feel that the system will allow them to more

easily nurture their team's behaviours, having a centralised mechanism to

capture, store, analyse and act on them. Because interventions can then be

assigned directly to the colleagues, it minimises the time taken to spot a

development need and intervene to help the colleague improve. And it provides

instant feedback and recognition to the colleague when positive behaviours

have been spotted. We know that learning 'on-the-job' is responsible for some

of the best results in changing behaviours and Accuworks Perform facilitates

this."

Managing Director of Accuworks, Jordan Ambrose commented, "Accuworks is

delighted to welcome Dixons Retail as our first client in using this ground-

breaking software. Like all, well respected, mature businesses they already

have exemplary training processes but realised that whilst the skills of their

colleagues is paramount, the behaviours required to utilise those skills to the

fullest effect have to be nurtured. By using Accuworks in all areas of their

business, each colleague will have the support they need to reach their true

potential."

About Dixons Retail plc:

Dixons Retail plc is one of

Europe's

leading specialist electrical retailing groups.

It operates a multi-channel approach to electrical retailing and trades through

more than 1,300 retail and online stores, spanning 28 countries and employing

nearly 40,000 people. More than 100 million customers shop in-store and online

with Dixons Retail plc every year.

Dixons Retail plc's retail and e-tail brands include PC World, Currys and

Dixons.co.uk in the UK and

Ireland

, Elkjøp in the Nordic countries, UniEuro in

Italy

, Kotsovolos in

Greece

and

Cyprus

, Electro World in central

Europe

,

Greece

and

Turkey

and Pixmania.com across

Europe

.

Dixons Retail plc offers customers a comprehensive range of after sales

services, including our national customer support operation for IT and digital

technology, KnowHow, which offers telephone and home-based support

services throughout the UK. It also runs a multi-brand business-to-business

operation in the UK.

http://www.dixonsretail.com

About Accuworks Ltd:

Accuworks is the software company behind the unique behaviour monitoring

solution, Accuworks Perform.

Accuworks are passionate that skills

+ behaviour

= performance.

We are focussed on helping your business nurture employees to improve

behavioural and in turn business performance. Whether the key behaviours

required are to maintain safety, excel at customer service, maximise sales or

maintenance of strict regulations, Accuworks can help you capture

observations, assign actions and analyse trends.

http://www.accuworks.co.uk

Contact:

Jordan Ambrose

Accuworks Ltd

[phone]

[e-mail]