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Publié par | frost-sullivan |
Publié le | 04 février 2014 |
Nombre de lectures | 7 |
Langue | English |
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PR Newswire
SYDNEY, Feb. 4, 2014
-- As on-premise vendors struggle to drive growth, the emerging cloud based contact centre market will grow at a CAGR of 38.9%
The Australian contact centre applications market grew 11.3% in 2012 from the previous year. Frost & Sullivan anticipates the on premise contact centre market to record moderate growth at a Compound Annual Growth Rate (CAGR) of 6.2% from 2012 to 2019. Performance optimisation, quality management and multimedia applications continue to be the main drivers of growth.