Teleperformance Receives 2012 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award

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• Publié par: frost-sullivan
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• Langue: English

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Teleperformance Receives 2012 Frost &

Sullivan Asia Pacific Contact Center

Outsourcing Service Provider of the Year

Award

PR Newswire

SINGAPORE, June 7, 2012

SINGAPORE

,

June 7, 2012

/PRNewswire/ -- Teleperformance has been awarded

the 2012 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service

Provider of the Year at the 2012 Frost & Sullivan Asia Pacific ICT Awards held on

the 7th of June at the Shangri-La Hotel,

Singapore

.

Founded in 2004, the 2012 Frost & Sullivan Asia Pacific ICT Awards seeks to

recognize companies and individuals that have pushed the boundaries of

excellence, rising above the competition and demonstrating outstanding

performance across

Asia Pacific

.

The recipient of this award was assessed on their revenues, market share,

capabilities, and overall contribution to the industry.

"Teleperformance stayed ahead in a fiercely competitive outsourcing market

by transforming itself to be reliable partner to deliver excellence in customer

experience. Widespread geographical footprint with multilingual capability,

excellent local leadership, an exemplary successful 'hub and spoke operational

model', extensive in-house R&D capabilities and persistent investment on state

of the art technology reinforces Teleperformance's commitment to service and

operational excellence," said Sathya Subramanian, Research Analyst for Frost &

Sullivan's ICT practice.

She continued, "Such efforts has placed the company in a unique position as a

front-runner in the contact center outsourcing industry, well captured by its

remarkable growth, in terms of revenue, new customers and employee

numbers, in the

Asia Pacific

in 2011. We are delighted to bestow this

recognition to Telepeformance."

The Frost & Sullivan Awards are based on extensive market engineering tools

evolved by Frost & Sullivan. Industry analysts compare market participants and

measure performance through in-depth interviews, analysis, and extensive

secondary research in order to identify best practices in the industry.

The research results are then presented to an independent panel of judges,

comprising of influential personalities, decision-makers and thought leaders

from the ICT sector across

Asia Pacific

. To view the complete list of 2012 ICT

Awards judging panel, please visit, http://www.ict-awards.com/judges.shtml

For more details on the 2012 Frost & Sullivan Asia Pacific ICT Awards log-on to

http://www.ict-awards.com/

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with

clients to leverage visionary innovation that addresses the global challenges

and related growth opportunities that will make or break today's market

participants.

Our "Growth Partnership" supports clients by addressing these opportunities