Uniphore Software Systems Teams With Nuance Communications to Expand Speech Recognition and Voice Biometrics for Banks in India

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• Publié par: nuance-communications-inc
• Nombre de lectures: 8
• Langue: English

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Uniphore Software Systems Teams With

Nuance Communications to Expand Speech

Recognition and Voice Biometrics for Banks in

India

PR Newswire

CHENNAI, June 27, 2012

CHENNAI

,

June 27, 2012

/PRNewswire/ --

Uniphore Partnership Leverages Nuance Customer Service Solutions

for Expansion of Financial Services in the Rapidly Growing Indian

Market

Nuance Communications, a leading provider of voice and language solutions

and Uniphore Software Systems, a fast-growing software company focused on

delivering speech-based mobility solutions to businesses, announced a

partnership that will expand the use of Nuance Speech Recognition and Voice

Biometric Solutions in banking institutions throughout

India

.

Nuance Voice Biometrics solutions enable a cost-effective and secure way to

authenticate customers using their voice as their password. Speech as a

medium for authentication is especially important in rural areas of

India

, where

personal computer (PC) ownership and web-based banking is limited, and

literacy levels are lower than in other parts of the country.

By leveraging Nuance solutions, Uniphore has developed a mobile voice

banking application that identifies customers with voice biometrics, and

processes the entire transaction through the use of speech-based navigation.

Users can conduct banking and commercial transactions with any mobile

phone, including low-cost feature phones, entirely through automated

conversation. All transactions occur in real-time, have local language options,

and provide customers with account updates using Nuance text-to-speech and

outbound text message technologies.

The Uniphore partnership expands Nuance's capabilities in

India

, which is

among the fastest growing economies in the world. Uniphore will ensure

rigorous compliance with banking regulations across the country, enabling

these institutions to extend their services to diverse segments of the population

without investing in cost-intensive infrastructure or hardware. Ultimately the

partnership will extend to the development of applications in other verticals,

including mHealth and mCommerce.

Sunny Rao, Managing Director,

India

and

South East Asia

, Nuance

Communications

, said, "At Nuance, we believe that the use of voice

biometrics in financial service applications provides the most scalable, secure

and cost effective means of protecting and serving the interests of rural

consumers in

India

. In combination with Uniphore, we will be able to develop

safe, convenient banking applications for this market - to help make true

financial inclusion a reality."

Umesh Sachdev, Co-Founder and CEO, Uniphore Software Solutions

,

said, "Uniphore exists to deliver voice-based applications that promote business

outreach across all social, economic, and geographic markets by leveraging the

ubiquity of mobile phones in India. Nuance's Speech Recognition and Voice

Biometric Solutions are the best in the industry and with local support resources

Nuance is the perfect partner. We are very excited by the possibilities of

utilizing Nuance's solutions on behalf of our customers to deliver secure,

convenient banking applications to the rural market - taking rural banking and

eventually mHealth and mCommerce to a whole new level."

The Uniphore Mobile Voice Banking application is powered by Nuance

VocalPassword, an advanced voice biometric solution that verifies a speaker's

identity based on voice samples acquired during interactions with voice, web, or

mobile apps. The application also leverages Nuance Recognizer, the industry

leading Automatic Speech Recognition (ASR) engine, to enable speech-based

navigation of transactions. Mobile Voice Banking supports 14 languages and

dialects common in

India

, including Indian English, Hindi, Bengali, Gujarati,

Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil, Telugu, Assamese and

Bhojpuri, and Urdu.

About Nuance Communications Inc.

Nuance Communications (NASDAQ: NUAN) is a leading provider of voice and

language solutions for businesses and consumers around the world. Its

technologies, applications and services make the user experience more

compelling by transforming the way people interact with information and how

they create, share and use documents. Every day, millions of users and

thousands of businesses experience Nuance's proven applications. For more

information, please visit www.nuance.com.

About Uniphore Software Systems

Uniphore's mission is to harness the power of voice to transform any ordinary

mobile phone into an enterprise-class service delivery platform. Uniphore's

solutions connect businesses with customers, partners and employees via

multilingual speech recognition and voice biometrics capabilities by elegantly

integrating voice and data (GPRS, 3G) technologies to deliver an efficient,

cloud-based, enterprise mobility service delivery platform. Uniphore boasts a

roster of high-profile, satisfied customers across multiple verticals - financial

service providers (mobile commerce & banking), FMCGs & NBFCs (sales force

automation), and agriculture, healthcare, & education (content delivery

services). For more information, visit us at www.Uniphore.com

Nuance and the Nuance logo are trademarks or registered trademarks of

Nuance Communications, Inc. or its affiliates in the United States and/or other

countries. All other company names or product names may be the trademarks

of their respective owners.

Primary Media Contact: Ayonava Bagchi, [e-mail],

91-9818774606

Secondary Media Contact: Niraj Sharma, [e-mail], 91-

9810093472