ISO 9001-14001 Auditor Training Presentation

Manager Global

Description

ISO 9001 and ISO 14001 internal  auditor training course PowerPoint presentation provides Internal audit, ISO:9001-2008 requirements in detail, ISO:14001 requirements in details and ISO Internal Audit process flowchart and audit documentation.

Sujets

• ISO 9000
• ISO 14000

Informations

• Publié par: globalmanagergroup
• Publié le: 28 juin 2013
• Nombre de lectures: 17
• Langue: English

Extrait

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1. 2. 3.

TIPS TO TRAINED INTERNAL AUDITOR

Auditor is always fact finder and not fault finder. As per ISO:9001-2000 and ISO:14001 auditor looks for effectiveness of system, process approach and not only records. Auditors 4 key boundaries   a. ISO:900/ISO:14001 requirements b. Own written documents c. Customer requirements d. Statutory & regulatory requirements  Audit methodology a. Interview people b. Verify records c. Witness testing/ process checking d. Own verification of process / product parameters

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(A.)

(B.)

(C.)

Steps involved in Internal EQMS audit

Audit initiation. Þ Scope, frequency.

Audit preparation. Þ Audit plan, documents required.

Audit execution & audit report Þ Meeting, data gathering, documentation,      Reporting.

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The following types of questions are normally used while interviewing people

What/ why /when /where /how /who & show me

A set of question for EQMS audit is listed bellow.

Hypothetical question : – Let us say ? – Suppose ? – If this not happen then ? silent questions : – Body language silence Dumb question : – Obvious one; isn’t it Inverse question : – I am not sure, are you sure ? comparison question : – Comparing different situations for statements.

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Auditor’s quality

1. Wise & alert : ability to adapt to different people & situations. 2. Appropriate industrial experience. 3. Ability to question to ascertain facts. 4. Ability to listen. not prepare next question while listening to an answer. 5. Interested in the explanation. 6. Knowledge of EQMS system standards & of assessment & audit techniques. 7. Analytical brain. 8. Sensitive to feelings, attitudes & motives so as to understand what people mean when they say something. 9. Maintains eye contact. 10. Ability to discuss without arguing. 11. Neither approves not disapproves.

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Application of PDCA to management representative

PLAN • Co-ordinate  definition of key processes, their sequences and interactions • Define  needs for documented procedures • Co-ordinate  preparation of quality manual • Co-ordinate  elaboration of Inter-functional procedures (document control, internal audit etc) • Determine  legal and regulatory requirements • Coordinate  quality planning DO • Ensure  processes are defined & maintained • Promote  customer focus • Facilitate  internal communication • Support  line management functions • Co-ordinate  training activities (with HR) • Collate  measurement data (product / process / system)

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STRUCTURE OF STANDARDS AS PER ISO 14001-2004

4.5Checking & corrective action • Monitor & measure • Non-conformance • Corrective/preventiv actions • Records • Audits

4.6Manageme review

4.4 Implementation and operation • Structure /  responsibility • Training,  awareness • Communication • EMS  documentation • Document  control • Operation control • Emergency procedures

me y

4.3Planning • Environmental  aspects • Legal & other •Objectives & targets • EMP

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ine  dedidna dni taci fI, NCR”be “ ot stnemetats ethr desion cou y the yzalAnvorp tnemetats e

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please indicate in the box the clause number from ISO: 14001 which supports your decision.

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the box on the paper whether you consider the statements to be “NCR" under iso:14001 environment management system and ISO 9001 write “Yes" if NCR otherwise write “No”  

WORKSHOP 1 EQMS SYSTEM QUESTIONNAIRE

V

isit us

at

www.globalmanagergroup.com

 E

mail:

sales@globalma

nagergroup.com

Tele:

 +91-79

-26

56 5

405