ISO 9001:2008 Quality Management System Training Presentation

Manager Global

Description

ISO 9001 2008 QMS Internal Auditor Training Course PPT Presentation Kit provides Overview of revision to ISO:9001 standard, Process Approach and Principles, iso 9001 audit process and audit techniques and Work shops and case studies to evaluate effectiveness of training of participants

Sujets

• ISO 9000

Informations

• Publié par: globalmanagergroup
• Publié le: 28 juin 2013
• Nombre de lectures: 43
• Langue: English

Extrait

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MESSAGE FROM ISO: 9000

Message in 5 lines   Say what you do Do what you say Record what you do Check the difference Act on the difference

Message in 1 line (1994) Do right thing, first time, every time to achieve consistent quality

Message in 1 line (2000)

Continual improvement is the way of life  

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HOW ARE ISO STANDARDS DEVELOPED?

ISO standards are developed according to the following

principles Consensus The views of all interests are taken into account: manufacturers, vendors and users, consumer groups, testing laboratories, governments, engineering professions and research organizations. Industry wide Global solutions to satisfy industries and customers worldwide. Voluntary International standardization is market driven and therefore based on voluntary involvement of all interests in the market-place.

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PLANNED CHANGES TO ISO 9001:2008

1. Forward: All reference to ‘Quality Assurance’ have now been removed 2. Introduction: Mention now made to ‘Business Environment’ and the ‘risks associated with that environment’. 3. Various: ‘Statutory and regulatory’ requirements now mentioned. 4. Out source process – controls are to be identified through Cl 7.4.  Various new notes have been added. 5. Documentation: Clarification that a ‘Record’ is documentation.

6 Management representative: Must be a member of the organization’s management team.

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APPLICATION OF PDCA TO DEPARTMENT /

CHECK  How is my department doing?  Are processes under control?  What are my employees telling me?  Are we meeting customer requirements?  Am i meeting my objectives?  What are the key problems in my area?  How can we improve? ACT  Systematic problem-solving (based on importance, risks involved etc)  Develop action plans  Concentrate on improvement (incremental or “breakthrough” improvements)  Review existing procedures, and need for new procedure

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4 TIER DOCUMENTATION STRUCTURE

Marketing

Quality manual

Procedures

Work instruction/SOP/process flow charts/other documents

Quality records

Purchasing Stores Production Q.A .

Dispatch

Servicing

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RECORDS REQUIRED BY REVISED ISO 9001

List of records

Document updating records

Control of quality records and master list of records

Management reviews

Record of training and skill and competency of personnel

Maintenance record

Process monitoring data and corrective action taken for process control

Record of product non conformities and products accepted on concession.

Data analysis and activities for continual improvement.

Result of internal audits and follow up action.

Data on customer feedback/satisfaction measurement and action taken on customer complaints.

Vendor evaluation and purchase orders and actions arising from the evaluations

Customer property that is lost, damaged or otherwise found to be unsuitable for use

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WORKSHOP 2 ISO 9001: 2008 QUESTIONNAIRE

Analyze the statement provided and indicate in the box on the paper whether you consider the statements to be “True” or “False”.

If you consider the statements to be “True”, please indicate in the box the clause number from ISO 9001: 2008 which supports your decision

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FOR EXISTING CERTIFIED CLIENTS STEPS FOR UPDATION OF EXISTING ISO:9001-2000 SYSTEM TO REVISED ISO: 9001-2008 QUALITY MANAGEMENT SYSTEM( EXISTING CERTIFIED CLIENTS )

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Review quality policy and establish quality objectives

Final audit( Either in surveillance audit or special audit by certifying body after release of ISO:9001-2008.

Note: It can be seen from the list of changes, there are very few of any consequence and most organizations will have little problem adapting their system to satisfy these changes. Also all certified company needs to update the system within 1 year of release of standard.

Review all documents to revised ISO:9001-2008 requirements and Identify changes.

Take corrective actions for non-conformities.

Apply to revised existing certificate to ISO:9001-2008 to your existing certifying body.

Train internal auditors for requirements of revised ISO:9001 standard

Revise quality manual and documents as per ISO:9001-2008.

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Assess the system through internal audit as per revised ISO standard.