These together with relevant brochure

Jenny Bowen

Description

Terms and Conditions for Sense AfricaWith the Booking Information this forms the Client’s contract with Sense Africa. The signatory of the Reservation Form accepts these contract terms on behalf of everyone named on the Reservation Form and those added later.Reservations and Booking Trip Changes or Cancellation by Sense Africa FlightsAfter consultation with Sense Africa a Reservation It is unlikely that Sense Africa will change trips Flight times are provided by Airlines and are subject Form will be completed by Sense Africa. On the significantly. If Sense Africa makes a major change to change due to air traffic control restrictions, signed return of the Reservation Form with a non- (for example a change of airport, accommodation or weather conditions and technical problems. Flight refundable deposit of £250 per person paid will your transport) or cancels the holiday after it has been timings are estimates only and cannot be guaranteed. place be booked with Sense Africa. At this point a confirmed but before departure the Client will have Sense Africa will not be liable if a flight is delayed. In contract between Sense Africa and you, the Client, the choice of: the event of a delay, Airlines generally provide exists. Where the Client is less than 18 years old on (a) accepting the cancellation or changed refreshments, meals and accommodation, as they the date of departure, the parent or guardian of the arrangements; or deem appropriate. Where possible, ...

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• Publié par: Erdi
• Nombre de lectures: 90
• Langue: English

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Terms and Conditions for Sense Africa

With the Booking Information this forms the Client’s contract with Sense Africa. The signatory of the Reservation Form accepts these

contract terms on behalf of everyone named on the Reservation Form and those added later.

Reservations and Booking

After consultation with Sense Africa a Reservation

Form will be completed by Sense Africa.

On the

signed return of the Reservation Form with a non-

refundable deposit of £250 per person paid will your

place be booked with Sense Africa. At this point a

contract between Sense Africa and you, the Client,

exists. Where the Client is less than 18 years old on

the date of departure, the parent or guardian of the

Client will be required to complete and sign the

Reservation Form.

Your booking will be confirmed

once overseas reservations have been accepted and a

Confirmation Invoice has been issued. For bookings

made within 56 days of departure, a contract shall be

deemed to exist once the Client has made the

booking by telephone and Sense Africa has confirmed

details, including a Booking Reference Number, on

the telephone to the Client. Full payment will be due

immediately. The contract and matters arising are

subject to English Law and jurisdiction of the English

Courts.

Amendments by Yourselves

A fee of £50 per booking will be charged for each

amendment to a confirmed booking, which covers

administration costs. For an alteration within 56 days

of departure, Sense Africa will treat the alteration as

a cancellation of the original holiday (attracting

cancellation charges) and regard it as a new holiday

booking. However, Sense Africa will do all it can to

make arrangements that suit you best, at the

minimum possible cos

t.

Cancellation by You As An Individual

Cancellation shall only be effective when Sense Africa

receives written notification by recorded or registered

mail. In the event of cancellation by the Client the

following cancellation charges will be made:

Cancellation period

Proportion Charge

56 days - or more

Deposit only

55 days - 30 days

50%

29 days - 15 days

70%

14 days - 7 days

90%

6 days - 0 days

100%

Cancellation by You As Part of a Group

Cancellation shall only be effective when Sense Africa

receives written notification by recorded or registered

mail. In the event of cancellation by the Client the

following cancellation charges will be made:

Cancellation period

Proportion Charge

6 months - or more

Deposit only

4 – 2 months

50%

2 – 1 month

70%

14 days - 7 days

90%

6 days - 0 days

100%

Should one or more member(s) of a party cancel it

may increase the holiday price per person of those

still travelling. If a client should fail to join a trip, join

it after departure or leave it prior to its completion,

no refund can be made.

Transfer of Bookings

If you are prevented from taking up this booking by

illness, jury service, redundancy, unavoidable work

commitment or the death or serious illness of a close

family member, you may transfer the booking to

another person acceptable to Sense Africa provided

that:

(a) the transfer is requested in writing at least one

week in advance; and

(b) the request is accompanied by documentary proof

of the reason for the transfer, any tickets already

received from Sense Africa, full details of the person

who will take over the booking, any balance due for

the booking and the appropriate administration fee

and

(c) the person taking over the agreement agrees to

be

bound

by

the

booking

conditions.

The

administration fee will be £50 per booking, plus all

charges levied by Sense Africa’s suppliers.

Clients should be aware that some suppliers,

particularly airlines, may charge a 100% cancellation

fee and the cost of a new ticket.

Trip Changes or Cancellation by Sense Africa

It is unlikely that Sense Africa will change trips

significantly. If Sense Africa makes a major change

(for example a change of airport, accommodation or

transport) or cancels the holiday after it has been

confirmed but before departure the Client will have

the choice of:

(a)

accepting

the

cancellation

or

changed

arrangements; or

(b) taking another available holiday with Sense Africa

(if it is more expensive the Client must pay the

difference, but if it is cheaper Sense Africa will make

an appropriate refund); or

(c) (in the case of a major change) cancelling the

holiday and receiving a refund.

Sense Africa may cancel a holiday as a result of a

Force Majeure or Low Bookings.

A Force Majeure

means unusual and unforeseeable circumstances

beyond Sense Africa’s control, the consequences of

which neither Sense Africa nor its suppliers could

avoid, including but not limited to war, riot, civil

strife, terrorist activity, industrial dispute, natural or

nuclear

disaster,

fire,

flood,

adverse

weather

conditions or the threat of any of these. Low

Bookings is where an insufficient number of people

have booked the arrangements to make their

operation financially viable in the advertised form. If

there is a minor change, Sense Africa is not obliged

to notify the Client, although it will try to do so, nor is

it liable to pay compensation.

Payment

The balance of the price is payable not less than 56

days prior to departure date. If the balance has not

been paid by 48 days prior to departure, Sense Africa

will cancel the booking and levy the cancellation

charges.

Group bookings payments, such as for

expeditions, will be paid over a number of lump

payments, as directed by Sense Africa.

Cost Increases

Sense Africa reserves the right to increase the price

of travel arrangements to allow for variations in

transportation costs (including the cost of fuel); dues,

taxes or fees chargeable for services such as landing

taxes and fees at airports and the exchange rate

applicable to your travel arrangements. Sense Africa

will absorb an amount equivalent to 2% of the

holiday price (excluding insurance premiums and any

other amendment charges) before passing on any

surcharge to the Client. Should surcharges exceed

10% of the holiday price shown on the original

Confirmation Invoice, the Client can decide to cancel

the holiday and receive a full refund, excluding any

premiums paid for holiday insurance.

This option

must be exercised within 14 days of the issue date

shown on the surcharge invoice.

Sense Africa Liability

Insurance is with Llyod's of London.

Public and

products liability insurance is in place to the value of

£2,500,000 and professional indemnity insurance to

the value of £250,000 and full conditions are

available on request.

Code of Conduct

The Client shall behave properly throughout the

holiday / expedition and, in particular, must not do or

permit to be done anything which might lead to

damage to any property, injury to any person, or

vitiation of any contract of insurance.

It is the

responsibility of the Client or other person acting in

‘loco parentis’ to advise Sense Africa in advance of

any disabilities or any social or behavioural problems

that the Client currently has, or has recently

experienced, which might affect the the Client or

other guests during the activity.

All

participants

are

required

to

observe

high

standards of conduct and parents of unaccompanied

minors will be asked to complete an in-loco parentis’

form prior to departure. Sense Africa reserves the

right to send home any client, at the client’s own

cost, who in the opinion of Sense Africa is unsuitable

for the holiday / expedition.

Flights

Flight times are provided by Airlines and are subject

to change due to air traffic control restrictions,

weather conditions and technical problems.

Flight

timings are estimates only and cannot be guaranteed.

Sense Africa will not be liable if a flight is delayed. In

the event of a delay, Airlines generally provide

refreshments, meals and accommodation, as they

deem appropriate. Where possible, Sense Africa will

make

every

effort

to

ensure

that

suitable

arrangements are made.

The Airline’s standard

conditions of carriage will apply which may limit or

exclude

liability

in

accordance

with

relevant

international Conventions.

Sense Africa Leader

If your Sense Africa representative is unable to

accompany a safari due to illness or loss of family

member Sense Africa reserves the right to substitute

another recommended leader.

Accommodation

Accommodation, which forms part of the Client’s

booking, may only be used by the persons named on

the booking form. The Client will be responsible for

the cost of repairing or replacing any lost, broken or

damaged items, including lost keys.

Medical

The Client must complete the Sense Africa Medical

Declaration Form. Any Client with a pre-existing or

existing

medical

condition,

illness,

psychological/psychiatric illness (including depression

and

eating disorder)

or

disability or

who is

undergoing any sort of medical treatment should

disclose to Sense Africa and Sense Africa reserves the

right to cancel any application as a result of any such

disclosure.

Sense Africa will not be liable for any

illness or injury to any Client caused by any failure to

make such a disclosure in full.

Sense Africa can not be held responsible or liable for

any disease, illness or medical condition contracted

during the holiday / expedition.

Clients must take all necessary inoculations or

medication

within

the

requisite

period

before

departure and during the holiday / expedition (as

appropriate) and should take advice from their GP or

doctor as to which inoculations or medication are

necessary and/or advisory for the itinerary.

The Client should be aware that general standards of

health, safety and hygiene in the countries to be

visited will not be up to UK standards, and of the risk

of injury, fatigue and disease inherent in visiting such

countries.

Complaints

All complaints must be made to Sense Africa at the

time of occurrence thereby giving Sense Africa giving

the opportunity to rectify the cause of the complaint,

failing which the Client’s legal rights will be reduced

or even extinguished.

Any claims against Sense

Africa must be submitted in writing on return to the

UK.

Contract

By signing the Reservation Form the Client agrees to

accept the authority and decisions of Sense Africa

employees, leaders, agents and suppliers whilst

overseas. Sense Africa may at any time during the

course of the holiday / expedition terminate the

Client's participation if considered necessary for the

health or safety of the Client or the group. If the

Client commits an illegal act Sense Africa shall cease

to have responsibility for the Client.

Your Financial Protection

When you buy an ATOL protected air package holiday

and flights from Sense Africa you will receive a

Confirmation

Invoice

from us

confirming

your

arrangements and your protection under our Air

Travel Organisers Licence number 6323. In the

unlikely event or our insolvency, the CAA will ensure

that you are not stranded abroad and will

arrange to refund any money you have

paid to us for an advanced booking. For

further information visit the ATOL website

at www.atol.org.uk.

Sense Africa, 7 Herbert Road, Clevedon, North Somerset. BS21 7ND www.senseafrica.co.uk