Subscription Form Benchmark Club 2010 PROMO M [Compatibility Mode]

Linda

Description

BBENCCHMAARK CLUB 20010Triadd Servvices IInc.Presentation of the program thfor our 10 editionBENCHMARK CLUB 2010Benchmarking creates an added value by:• Measuring operational indicators relating to CCC management. • Identifying critical performance discrepancies.• Comparing results with other members of the industry.• Targeting the innovative ideas used by other enterprises.• Defining the decisions that lead to the best practices.Why participate to such studies?• To follow the evolution of the industry and its market. • To identify the best practices and keep an edge in a competitive environment. • To exchange with colleagues in the industry of customer contact centres. • To benefit from expert analyses in the field.• To reach your long term objectives.2BENCHMARK CLUB 2010What distinguishes Triad Services’ studies?• Confidentiality of data from participants and the attribution of a PIN (Personal Identification Number). • On-line questionnaires.• Industry landscape of Quebec and Canada.• Reference points with other external studies.• Improvement paths.• Breeaakfast meeeettings to eexxcchange oonn the resullttss of the sttuudies.Exclusive services offered to Club members *:• Access to all of our executive summaries from 2006 to 2009.• Access to study reports from 2006 to2008• 4 participations to our breakfast meeting free of charge• Press clips on subjects concerning CCCs. • Access to other studies or research reports on CCCs. • ...

Informations

• Publié par: Fuem
• Nombre de lectures: 20
• Langue: English

Extrait

Presentation of the program th for our 10 edition

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Wh

artici

ate to such studies?

To follow the evolution of the industry and its market. To identify the best practices and keep an edge in a competitive environment. To exchange with colleagues in the industry of customer contact centres. To benefit from expert analyses in the field. To reach your long term objectives.

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Exclusive services offered to Club members *:

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Access to all of our executive summaries from 2006 to 2009. Access to study reports from 2006 to2008 4 participations to our breakfast meeting free of charge Press clips on subjects concerning CCCs. Access to other studies or research reports on CCCs. 15% rebate on our all activities and products at regular price.

* To qualify as a member, call centre must participate in all 4 studies

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Decison empowerment in CCC •Leeway of intervention of each operational resource •Impacts on leverage and accountability •Customer and employee satisfaction measurement

Managing call overflow •Established processes •Outsourcing •Advantages and challenges

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dditional participation to breakfast meetings:

 Breakfast meetings are held quarterly in Montreal and Quebec (and Toronto if 5 participants and more)

$ 85 each

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• us a new call centre and receive an additional 15% rebate on your membershipRefer

• Corporate rebates available for companies wishing to subscribe 3 centres and more

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Name : Phone : Email : How many full time equivalents are employed in your centre? Indicate the number Number of full time e uivalent em lo ees : Number of full time e uivalent a ents dedicated to handlin contacts : Number of workstations in ou CCC : Percenta e % of outbound calls : Percentage (%) of inbound calls : Is your centre unionized?

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__ Centres assigned by enterprises the total or partial management of all types of inbound or outbound contact

___Governmental Services / Institutional Governmental, crown corporations or institutional services.

___ Telephony and Telecommunications Centres operating in wireless telephony, cable distribution, satellite television and/or internet services.

___Services Centres operating in services sectors not included in the other categories, but still related to consumers or business clientele.

___Product distribution Centres operating in consumer products, acting either as manufacturer or distributor.

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Includes centres offering general information to customers on products and services offered by a corporation including centres collecting data to fulfill a service.

___ Customer service with sales Includes centres performing sales activities in addition to customer service.

___Help Desk / dispatch Includes among others, IT help desks, referral centres, technical dispatch centres.

___Sales / Order taking Includes telemarketing centres, insurance subscription.

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Subtotal GST (5%) PST (7,5%) (if applicable) Total

•* Prices valid until November 30, 2009

•**Please contact us with your choice of studies

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Payment Method Cheque : ____ Visa # _______ exp : MasterCard # exp : Please indicate in which language you would like to receive the reports English  French  Please complete requested information on pages 6 to 10 and return it via email to the following address:benchmark servicestriad.com For more information please contact Pierre Marc Jasmin at : [phone] ext. 226 10