C1072007 Etude CRM 2007 V2
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C O N C U R R E N C E F r e n c h C R M M a r k e t F o r e c a s t a n d A n a l y s i s 2 0 0 7 - 2 0 1 1 Anne-Marie Abisségué Yasmina Benjelloun Filing Information: Juillet 2007, IDC #FR 229 Market Analysis IDI C F rraannccee : : 112244, , B uurreeaauuxx de lala CCoolllilnie,, 92213 Sainitt--CClolouudd Cedexx, ,F rraannccee. . T Téélélépphhoonnee : : 33.1.1..55..39.6.611.0.000 F aaxx : :3 33.1.1.5.55.3.399.6.611.0.011 S O M M A I R E P In This Study 1 Methodology ............................................................................................................................................. 1 Forecast Information Sources............................................................................................................ 1 The Forecasting Process............................................................................................................ 1 Company-Level Data Collection ................................................................................................. 1 Important Notes.......................................................................................................................... 1 Exchanges Rates ................................................................................................................. ...
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C O N C U R R E N C E
F r e n c hC R MM a r k e t F o r e c a s ta n dA n a l y s i s2 0 0 7 2 0 1 1 AnneMarieAbisségué YasminaBenjelloun
Filing Information: Juillet 2007, IDC #FR 229 Market Analysis
S O M M A I R E
P In This Study1 Methodology ............................................................................................................................................. 1 Forecast Information Sources............................................................................................................ 1 The Forecasting Process............................................................................................................1 CompanyLevel Data Collection................................................................................................. 1 Important Notes.......................................................................................................................... 1 Exchanges Rates .......................................................................................................................2 Market Definitions..................................................................................................................................... 2 Customer Relationship Management Applications ............................................................................2 Customer Relationship Management IT Services..............................................................................3 Packaged Software Revenue ............................................................................................................ 5 Vertical Markets.................................................................................................................................6 Company sizes.................................................................................................................................. 7 Situation Overview8 The CRM Market in 2006..........................................................................................................................8 The CRM Applications Market in 2006 ..............................................................................................10 CRM Applications by Solution Area............................................................................................ 10 CRM Applications by Deployment Model ................................................................................... 11 Vertical Situation Overview.........................................................................................................12 Company size Situation Overview.............................................................................................. 14 The CRM IT Services Market in 2006................................................................................................16 CRM Services Market – Activity View......................................................................................... 16 CRM Services Market Vertical view ......................................................................................... 18 CRM Services Market – Company size view.............................................................................. 20 Competitive Analysisand 2006Market Shares21 Situation overview..................................................................................................................................... 21 Leading Vendors by CRMfunctional Segment........................................................................... 23 Sales Applications ......................................................................................................................23 Marketing Applications ...............................................................................................................24 Customer Service Applications...................................................................................................25 Leading Vendors by CRMverticals Segment............................................................................. 26 Leading Vendors Manufacturing...............................................................................................26 Leading Vendors – Financial Services .......................................................................................27 Leading Vendors – Public Sector & Healthcare..........................................................................28 Leading Vendors – Business Services & Transport....................................................................29 Leading Vendors – Retail/Wholesale..........................................................................................30 Leading Vendors – Communications and utilities....................................................................... 31 Leading CRMVendors bycompany size.......................................................................................32 Leading Vendors – Large Business............................................................................................32 Leading Vendors – Mid Market...................................................................................................33 Leading Vendors – Small Business............................................................................................ 34
©2007 IDC
#FR229
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©2007 IDC
#FR229
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