Auditor-General’s Report to Parliament 2001 Volume Seven 9Compliance Review on Long Service Leave EntitlementsKEY FINDINGSNew South Wales Government agencies substantially complied with long service leave legislationand other mandatory requirements.Some agencies had problems with:¤ the computer systems they use to administer long service leave¤ obtaining prior service documentation for staff transferring from other public sector agencies.A number of issues affected the accuracy of staff entitlements and termination payments. The mostcommon one related to a lack of understanding by agencies’ staff on how to calculate leaveentitlements for staff working non-standard hours.For further information see Detailed Findings.RECOMMENDATIONSComputer SystemsAgencies experiencing computer system software problems should consult with the supplier, asremedies are available in some cases.Prior ServiceAgencies should meet their obligation to forward details of service history when employees transferbetween agencies. Premier’s Department should also consider an alternative process whereby anemployee transferring to be required to bring service details with them.TrainingAgencies, particularly small and medium sized, should ensure staff responsible for leaveadministration understand entitlements for some of the less common work practices, such as part-timework, non-standard hours and leave ...