doc-audit

Description

Document Audit are you sending the right message?Review your existing resourcesA Document Audit establishes which of your written and visual communications are working the way they should be. The Document Audit process can be used to address a variety of communications issues, depending on your company’s individual requirements. We can assess whether your promotional material is reaching its intended audience and achieving results in terms of promotion, recognition and/or sales. We can ensure your internal documents achieve the purpose for which they were written, including meeting compliance requirements, developing staff awareness of specific issues, or simply making sure they are used daily to increase efficiency. We can assess your current document management systems and advise on ways in which they may work more effectively.If you have undergone a preliminary Gap Assessment, you will have a clear idea of the areas that need attention, and we can work from there.Assessment and reviewWe assess your current documents in terms of purpose, intention and audience and explore how wording, design, effectiveness and overall readability can be improved. If a document is no longer active or useful, it can be archived or shredded to create space for more relevant material.We also review your other communications and systems, such as how and where you store your important documents, the resources you need to develop for ongoing consistency, and how to ...

Sujets

• management
• managers

Informations

• Publié par: Undrou
• Nombre de lectures: 17
• Langue: English

Extrait

Phone: [phone]

Email: [e-mail]

ABN 57 843 899 558

© Clarity Point 2006

Document Audit

Review your existing resources

A Document Audit establishes which of your written and visual

communications are working the way they should be.

The Document Audit process can be used to address a variety of

communications issues, depending on your company’s individual requirements. We can assess

whether your promotional material is reaching its intended audience and achieving results in

terms of promotion, recognition and/or sales. We can ensure your internal documents achieve the

purpose for which they were written, including meeting compliance requirements, developing staff

awareness of specific issues, or simply making sure they are used daily to increase efficiency. We

can assess your current document management systems and advise on ways in which they may

work more effectively.

If you have undergone a preliminary Gap Assessment, you will have a clear idea of the areas that

need attention, and we can work from there.

Assessment and review

We assess your current documents in terms of purpose, intention and audience and explore how

wording, design, effectiveness and overall readability can be improved. If a document is no longer

active or useful, it can be archived or shredded to create space for more relevant material.

We also review your other communications and systems, such as how and where you store your

important documents, the resources you need to develop for ongoing consistency, and how to

create maximum relevance (and therefore usefulness) in all future documents.

Format

These assessment and review sessions are undertaken as stand alone units or can be run over

a number of sessions, depending on the size of your company and the complexity of your

documents. At the end of the audit you can choose to implement the suggestions discussed in-

house, with Clarity Point advising as required, or we can continue assisting by undertaking the

redevelopment for you (see Document Development options).

Document Audit sessions are 3 – 3.5 hours, allowing us to cover plenty of ground without losing

focus. You will also receive a comprehensive follow up report detailing everything covered in each

session, actions you need to take, areas that require further review, etc. These reports also double

as useful educational tools for developing future documents.

Individual Audit Sessions

(single sessions)

Recommended for smaller companies with a maximum of ten staff, or as an initial ‘taster’ of

the Document Audit process. These are stand alone sessions with no ongoing commitment.

Multiple Audit Sessions

(minimum 3 sessions)

Recommended for larger companies with two or more departments and more complex document

managment requirements. Also beneficial for companies that have recently undergone rapid

growth and whose documentation has been left behind. Minimum commitment is three sessions

which can be undertaken weekly, fortnightly or monthly, depending on how quickly you need to

complete the audit.

are you sending the

right message?

Phone: [phone]

Email: [e-mail]

ABN 57 843 899 558

© Clarity Point 2006

More than just ‘Plain English’...

Keeping your documents up-to-date is a challenge all companies

must address, with customer relations, compliance and HR

requirements so critical to ongoing success.

Clear intention and direction in your written and visual

communications saves you time and confusion by getting your

message right...

from the start

.

Why review and redevelop your documents?

Increase profitability

Ensure the ‘big picture’ ideas you developed in the board room become reality because staff

are clear on what you want.

Prevent double handling

Avoid having to follow up in person to clarify written/electronic communications.

Reduce waste

Spend less time, energy and funds developing internal documents that do little more than sit

on a shelf gathering dust.

Increase sales

Prevent lost sales by ensuring your target market understands clearly what you are offering.

Who benefits?

Managers and executives



Your ideas can be translated into working models that your staff can implement.



You will know your staff have received your message accurately.



You won’t have to waste time ‘putting out fires’ because your communications were

misinterpreted.

Business owners



You will be clear on how you can best communicate with your chosen market group.



You will feel confident that the systems and standard operating procedure documents

used by your staff are actually being

used

.



You will be able to run your business more efficiently, knowing that all the documentation

you have in place is actively and effectively serving its purpose.

Staff



When communications are clear, you can be confident in getting on with your job.

Active, functional documents save time and increase productivity.

Confidentiality

Document assessment and redevelopment often involve potentially sensitive proprietary

information, and we understand the importance of maintaining complete confidentiality at all

times. A Certificate of Confidentiality can be provided on request before commencement and

signed by the Clarity Point consultant you will be dealing with.