SAO AUDIT RECOMMENDATIONS AND ACTION PLAN
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SAO AUDIT RECOMMENDATIONS AND ACTION PLAN

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Port of Seattle State Auditor Report Responses And Action Plan September 23, 2008 The table below addresses 51 recommendations submitted to the Port of Seattle following the Washington State Auditor’s Office report focusing on Port construction practices. The first two recommendations, shown in blue (OA1, OA2), are overarching for the Port in general, and others, numbered 1 – 49, are specific to construction and contracting practices. The latest activities, listed under Action Steps, will be shaded orange, and then green as they are completed. Use the search feature to navigate through the document. Overarching Recommendations Latest Activity Action Completed RECOMMENDATION PORT RESPONSE ACTION PLANNED ESTIMATED CONTACT PERSON COMPLETION STATUS/ REMARKS OA1. The Port should The Port agrees this Port Chief Executive Officer (CEO) directed Linda Strout 6/1/08 OA1.a. In November 2007 the Port obtained the services of an outside establish a senior-level recommendation has merit. A Port staff to review options and best practices Deputy CEO facilitator with extensive procurement expertise who led a planning Chief Procurement team is in place, and work is for procurement systems, and recommend process that defined roles, responsibilities, and related position Officer (CPO) position. already underway to identify organizational and process change to CEO ...

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Port of Seattle State Auditor Report Responses And Action Plan September 23, 2008    The table below addresses 51 recommendations submitted to the Port of Seattle following the Washington State Auditor s Office report focusing on Port construction practices. The first two recommendations, shown in blue (OA1, OA2), are overarching for the Port in general, and others, numbered 1 – 49, are specific to construction and contracting practices. The latest activities, listed under Action Steps, will be shaded orange, and then green as they are completed. Use the search feature to navigate through the document.   Overarching Recommendations Latest Activity Action Completed    
 
  RECOMMENDATION PORT RESPONSEACTION PLANNEDESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS OA1. The Port should Strout 6/1/08The Port agrees this Port Chief Executive Officer (CEO) directed LindaOA1.a. In November 2007 the Port obtained the services of an outside establish a senior-levelrecommendation has merit. A Deputy CEO Port staff to review options and best practicesextensive procurement expertise who led a planningfacilitator with Chief Procurement and work is lace,team is in stems, s rocurement for and recommend and related osition onsibilities,rocess that defined roles, res Officer (CPO) position.already underway to identify organizational and process change to CEOdescriptions for the new Central Procurement Office. In addition, CEO This official should reportand evaluate procurement March 15, 2008. byTay Yoshitani began the process of establishing a Capital Development directl to the Port CEOmodels in other or anizations desi nedDivision to oversee the Central Procurement Office – a ste to and be res onsible for in ma or a ethat en in a more robust manner than rocurement racticesovern the Port’s managing and overseeing the OA1.a Outside facilitator with extensive Withconstruction projects.what is included in the recommendation. all rocurement-related hired in ertisehel of an outside facilitator rocurement ex activit . This official ro ital November ect 2007. in caex erienced March 8, 2008 the Internal hOA1.b. December 20, 2007 throu should have authority todelivery, the team is reviewingProcurement Team was assembled by the Deputy CEO. hire trained andand analyzing several options OA1.b Internal Procurement  inde endent rocurement Team assembled Recommendation ersonnel,for mission, role, March 8, 2008 the Internal hOA1.c. December 20, 2007 throu officials who will be location,re ortin December 2007. Team includes and inProcurement Team met weekl . charged with reviewing from majorstructure of a Chief representatives and a rovin all orProcurement Office rocurement similar centers within the Port.OA1.d. On March 15, 2008 the Central Procurement Office functions, rocurement-relatedfunctional unit over the nextres onsibilities, and staffin were sufficientl defined and a ob tion descri transactions. Current OA1.c Port’s Theseveral weeks. Recommendation Team Procurementfor a Chief Procurement Officer was prepared. delegations of authority weekly.CEO has asked the team to meets related to rocurement –rovide him with an outline ofOn March 19, 2008 Dwa ne Lee was a ointed interim Chief contract awards, a roval functional centralized lement rocurement and ao tions Im referredProcurement Officer and the Central Procurement Office was made of contract changes andrecommendation within 90 office.functionally active on March 20, 2008. amendments, and related of necessar eriodda s. A activities involvin Pre OA1.d lannin willim lementation advertise, tion, descri are ob tion was osted and advertised for descri ositionOn March 21, 2008 the expenditure of publicfollow, but the CEO anticipates and select Chief Procurement Officer.a permanent Chief Procurement Officer. funds related tothat the new unit or construction andde artment erational can be o lete necessar OA1.e Com or anizationalOn Ma rocess of interviewin 7, 2008 the for a Chief Procurement construction management logistics. working Theby June 1, 2008.Officer was completed. – should be rescindedteam includes representatives and re-assi ned to thefrom the Port’s executive,On June 12, 2008 the new Director of the Central Procurement Office, CPO and her or his staff.legal, project management, A licensed attorney, Ms. Huey hasNora Huey, was announced. engineering, and purchasing Her firstsignificant experience in contracting and procurement practices. staffs.da of work will be June 30, 2008.  0A1.e. On February 28, 2008, CEO Yoshitani announced the creation of the Ca ital Develo ment Division to oversee the Central Procurement Office as well as existin en ineerin and construction functions with in the organization.  On March 20, 2008 the Port functionall established a Central Procurement Office and consolidated procurement functions and activities within this new organization.  A ril 7, 2008 throu h Ma 5, 2008 the or anizational lo istics, roles and responsibilities of the Central Procurement Office were announced Port wide via email.
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OA2. The [Port]Resolution 3181 is the On Commissioners January 8, 2008, the Port Commission Commission should re- establishedstructural framework Davis/Tarleton a subcommittee to review the evaluate the currentunderl in relationshi the dele ation of Commission authorit currentl Dele ation of Authorit to described in Resolution 3181.between the Port Commission the [Port] CEO Resolutionand the CEO. encom assed in OA2.a It in 1994. ted3181 was ado Commissioners Davis and Tarleton Resolution 3181 and serve on the subcommittee.has remained substantiall will develop and issue a newunchanged for the past 13 Delegation of Authorityyears. However, only one of may retain outside OA2.b Subcommittee resolution that more erts. exthe five Commissioners who clearly defines thevoted on and signed Commission’s intent with Subcommittee will report back to full OA2.cResolution 3181 remains in res ect to construction Commission with ro osedoffice. A chan e of CEO mana ement and ear.occurred earlier this b amendments 30, 2008. June reporting to theGiven these circumstances, it Commission and theis a that the CEO ro riate directed Port staff to review and rovide ublic concerninCommission and the CEO to the es recommendations for chan detailed construction activities. 3181 provisions related to Resolutionreview the provisions of this bedrock document. Ultimatel , construction mana ement and construction the Commission, in activit re ortin b March 15, 2008. conversation with the CEO, will strike the balance between OA2.d Internal team assembled and olic direction and meetin to review s ecific rovisions im lementation, as well as and rocesses. other matters concerning the sco e of the CEO’s authorit . To advance that effort, the CEO has asked members of his executive team, led by the General Counsel, to rovide him with recommendations for updating, clarifying and stren thenin a variet of rovisions in Resolution 3181 within 90 days. The CEO has directed the team to give s ecific attention to the results of this performance audit and the 49 resulting recommendations. In particular, the team is charged
7/22/08  
 ESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS  As of June 3rd Division was functionall mentthe Ca Develo ital established. The hiring process for the Manager, Capital Development is nearing completion.    OA2.a. On January 8, 2008, the Port Commission passed a motion establishing a subcommittee to review delegation of the Commission’s authorit throu hout the or anization. Commissioners Davis and Tarleton a reed to lead the subcommittee, and invited several members of the public with expertise in governance structures to serve as panelists assistin the subcommittee. Ph llis Cam bell, President, The Seattle Foundation, Thomas L. Purce, President, The Ever reen State Colle e, Jim Warjone, Chairman, Port Blakely Companies and current chair of the Seattle Chamber of Commerce, and Shan Mullin, Partner, Perkins Coie, acce ted the invitation and a reed to assist Commissioners Davis and Tarleton in revising Resolution 3181, the document governing delegation of Commission authority. .  On May 1, 2008 the Subcommittee held its first hearing to accept public comment on ro osed chan es to the Dele ation of Authorit .  On May 13, 2008 the Port opened a 30 day public comment period on the Dele ation of Authorit .  On June 10, 2008 the Port extended the public comment period to June 30, 2008. Also the Subcommittee held its second hearing to accept ublic comment on ro osed chan es to the Dele ation of Authorit . At the same time the Port invited em lo ees to comment on the sub ect.  On June 23, 2008 the Subcommittee held its third hearin to acce t ublic comment on the ro osed chan es to the Dele ation of Authorit .  OA2.b. On May 1, 2008 the Subcommittee held its first hearing to accept ublic comment on ro osed chan es to the Dele ation of Authorit .  On June 10, 2008 the Subcommittee held its second hearing to accept ublic comment on ro osed chan es to the Dele ation of Authorit .  On June 23, 2008 the Subcommittee held its third hearing to accept public comment on the proposed changes to the Delegation of Authority.  OA2.c. Commissioners Davis and Tarleton have spent multiple hours with Port staff discussing best practices for organizational governance.On July 1, 2008 the Subcommittee reported to the full Commission and presented a summary of recommended changes to the Delegation of
RECOMMENDATION PORT RESPONSEACTION PLANNED
RECOMMENDATION PORT RESPONSEACTION PLANNED with rovidin s ecific recommendations for rocess improvements and enhanced checks and balances for ro ect-wide contractin authority, as well as increased public visibility and Commission artici ation for lar er construction ro ects. The CEO then will share these recommendations with the Commission.
 ESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS Authorit .  On August 5, 2008 Tom Barnard, Commission Research and Policy Analysis, presented a consolidated draft of the revised delegation of authorit to the full Commission.  On August 12, 2008 the Commission passed the first reading of Resolution 3605, re ealin Resolution 3181, and restatin the master olic directive on the role and res onsibilities of the Port of Seattle Commission and the administrative authority of the Chief Executive Officer.  On August 26, 2008 the Commission passed the second reading and adopted Resolution 3605, repealing Resolution 3181, and restating the master olic directive on the role and res onsibilities of the Port of Seattle Commission and the administrative authorit of the Chief Executive Officer.  OA2.d. The Port Commission assed a motion on Januar 8, 2008 affirming its desires to review Commission Resolution 3181 to ensure that the delegated authority is structured in a manner that ensures maximum ublic trust in the Port and is in line with best ractices in or anizational overnance. Per the motion the Commission established a subcommittee to review Resolution 3181 and to make recommendations on amendments to Resolution 3181 to the full Commission.  The Subcommittee drafted revisions to the construction management sections of Resolution 3181. On Ma 1, 2008 the subcommittee hosted a ublic meetin to receive comment and testimon on the ro osed changes. The Port is now seeking public comment during a 30 day comment period from May 13, 2008 to June 11, 2008. (Note: comment eriod extended to June 30, 2008 1.a. On Januar 24, 2008 b direction of the Chief En ineer interim actions were im lemented re uirin all chan e orders to be reviewed b Construction Managers and Contract Administrators prior to execution and that evidence of that effort to be placed in the files.  On Februar 8, 2008 the item was discussed at the trainin sessions held for action item 1b.  On Februar 27, 2008 the item was discussed at the trainin sessions held for action item 1b.  1.b. On Februar 8, 2008 trainin was com leted on the review rocess for all change orders. This included roles and responsibilities within the new review process and change order estimating.  On February 27, 2008 training was completed on the review process for
1. We recommend that The Port will review its chan e The Port has im lemented and stren thened Ra Rawe The Port immediatel order control rocedures and control rocedures for chan e orders as Chief Engineer implement and will implement changes where follows: strengthen control warranted to ensur ent rocedures to assure that with industr best er aacltiigcnems.  Immediate Action: En ineers’ chan e order The Port has alread be un, 1. a All chan e orders are double checked b estimates are (a) and will continue, to make a Construction Manager (CM) and a re ared without im rovements as art of the Contract Administrator CA before the knowled e of the 37- oint action lan from the are executed b the Port. contractors’ proposed TKW performance audit, and it amounts, and (b) change will incorporate the 1.b Provide training to ensure compliance for  order estimates and cost Performance Auditor’s each Resident En ineer RE , CM and anal se additional recommendations CA on current requirements for change comypletse layr de ofcululym aenntde d.  into that action plan as order estimates and document training Where cost or rice a ro riate. The Port a rees s ecifics. analysis is used to that independent estimates, 4   
6/5/08  
RECOMMENDATION PORT RESPONSEACTION PLANNEDESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS evaluate chan e order cost anal sis and secondar Additional Action: included roles and res onsibilities within the newall chan e orders. This ro osals, the Port reviews of contractor chan e 1.c Evaluate documentation of anal ses of . order estimatin e and chanreview rocess should require full and order proposals are vital to estimates and make recommendations complete documentation transparency and for standardization and consistency.1.c. On May 29, 2008 a standard procedure for preparing Engineer’s of these reviews, accountabilit and will ensure For modificationsEstimates was established. reater than ten thousand including fully that these estimates and 1.d Establish a policy outlining when adollars but less that fifty thousand dollars a Rough Order of Magnitude documented supervisory reviews are well-documented change order request requires a modifications exceeding fifty thousand dollars an For(ROM) is required. reviews and approvals. in the files. se arate estimate in lieu of a directInde endent Estimate is re uired. A standard cover sheet will be used for evaluation of the existin contractor’sall cost estimates; this sheet will also summarize the information change order proposal.contained in the estimate.   1.e Coordinate olic and rocedures with order estimatin was rovided chan e 2008 trainin forOn Ma 30, to the Chief Procurement Office.capital development personnel that are directly affected by the new  procedures. 1.f U date CM and CA manuals to reflect new rocesses and rocedures. e order estimatin was rovided toOn June 2, 2008 trainin for chan  capital development personnel that are directly affected by the new 1. Provide trainin to CMs, CAs, Portrocedures. Construction Services PCS and Pro ect Management Group (PMG) on new cost1.d. On May 29, 2008 a standard procedure for preparing Engineer’s estimate procedures. modifications greater than ten thousandEstimates was established. For   h Order of Ma thousand dollars a Rou nitudedollars but less that fift ROM is re uired. For modifications exceedin fift thousand dollars an Independent Estimate is required along with a standard cover sheet.  On Ma 30, 2008 trainin for chan e order estimatin was rovided to capital development personnel that are directly affected by the new rocedures.  On June 2, 2008 training for change order estimating was provided to capital development personnel that are directly affected by the new rocedures.  1.e. As of June 2, 2008 the Engineering Department had coordinated with the Chief Procurement Office to im lement revisions to the Construction Manual Standard O eratin Procedures and the Contract Manual. Training for affected employees was also completed.  1.f. On Ma 29, 2008 online CA & CM Manuals were u dated with the new forms.  1. . On Ma 30, 2008 trainin was rovided to ca ital develo ment personnel that are directly affected by the new procedures.  On June 2, 2008 trainin was rovided to ca ital develo ment ersonnel that are directl affected b the new rocedures.  2.a. On February 22, 2008 an analysis of project trend logs detailing
2. We recommend that The Port has begun a review The Port will review current project trend logs, Joyce Kirangi 5   
8/31/08
RECOMMENDATION PORT RESPONSEACTION PLANNEDESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS the Port undertake a of chan e orders and trend identif inconsistencies and note corrective Internal Audit order amounts which coincided with the contracts amount waschan e review of all ma or recent lo s to identif similarities actions or evaluate recommendations. Manager March 3, 2008 this information was forwarded to thecom leted. On and ongoing projects to between Port estimated costsInternal Audit Manager. identify cases where and contractor proposed Immediate Action: en ineers’ estimates and amounts. The Port will take 2.a Identif all cases where en ineers’ 2008 the Internal Audit Mana er forwarded a co2.b. On Februar 26, contractors’ proposed remedial action as appropriate estimates and contractors’ proposedof the proposed review methodology to SAO. amounts are consistently and also apply the process amounts are consistently the same and the same and, in such im rovements described determine underl in causes.On Au ust 5, 2008 the Internal Auditor submitted the draft Internal Audit cases, undertake a above in Recommendation 1. onded 10, 2008 Port staff res to the InternalRe ort. On tember Se further evaluation of the Additional Action:Audit. underl in causes; 2.b Review matches identified and followed b remedial recommend remedial action. to Senior Mana ement2.c. The re ort to be at a later et will ha en actions as appropriate.determined date. 2.c Provide report to Senior Management.  Auditor submitted the draft Internal Audit 5, 2008 the Internal  ustOn Au 2.d Take a ro riate remedial action as 10, 2008 Port staff res onded to the InternalRe ort. On Se tember directed by Senior Management.Audit.    2.d. Results from the internal auditor were reviewed with Senior Management and remedial action has taken by construction management and contract administration ersonnel. This action included trainin on chan e order estimatin , chan e order ne otiations and schedule enforcement, and change order documentation.  Next ste s:  2.b & 2.c Internal Audit will resent the final re ort to the Audit Committee in October.  3.a. On Februar 27, 2008 trainin was com leted on the review and documentation process for all Change Orders as well as roles and res onsibilities within this new review rocess.  3.b. On March 12, 2008 team members were established and the team was formed.  3.c. On Februar 7, 2008 minimum chan e order documentation requirements were included in the new change order review process and checklist. These re uirements are an u date to alread existin re uirements in the Construction Manual.  3.d. As of June 2, 2008 revisions incorporating improved change order ne otiation and documentation rocedures have been made to the Construction Manual Standard Operating Procedures.  3.e. On Ma 30, 2008 re uired trainin for affected ersonnel was completed.
3. We recommend that The Port has be un revisin The Port will revise its Standard O eratin Ra Rawe [the Port] revise its SOP itOs ceorantsitnru cPtiroonc eSdtuarnedsa rMd anual Pruiodceelidnuerse sf omr arnouael rt oa inndc laucdceu rsaptee ccifhica ne Chief Engineer Manual to include s ecific uidelines for ro er and as art of its TKW order documentation, and will take the accurate change order performance audit action plan. following steps: documentation.  [The iSnpcleucdifeic amlloyr,e t hiusi rdeelviinsieosn f owri ll I mmediate Action: Port should rovide trainin to its consultant chan e order ne otiations and 3.a Provide trainin on current re uirements staff/construction documentation. Port staff will for change order documentation for CMs, mana ers to im rove the receive necessar trainin to REs and CAs. manner in which the support these new guidelines. Port] is documenting Additional Action: project change orders. 3.b  Ersatcatbilciessh team to evaluate current .  3.c Establish minimum change order documentation re uirements and rovide change order review checklist.
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7/31/08
6/5/08
RECOMMENDATION PORT RESPONSEACTION PLANNEDESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS   3.d Review current documentation of chan eOn June 2, 2008 re uired trainin affected for was com ersonnel leted order negotiations and develop standard format.3.f. As of June 2, 2008 the processes were coordinated and carried out by   De artmentmembers of both the En ineerin and the Central 3.e Provide training to inspectors, REs, CMs,Procurement Office. CAs, Program Leaders, Project Mana ers, PCS, Facilities & Infrastructure, internal desi ners and internal auditors on new procedures.  3.f Coordinate rocess with new Central Procurement Office (CPO), which will provide quality control, oversight and continuous im rovement.  4. We recommend that As noted in the Port’s The Port will develo standard o eratin Ra Rawe Recommendation procedures that align with best industry Chief Engineer [Stthaen Pdaorrtd]  dOepveerlaotipn g r3e, sthpeo nPsoer tt oh as begunpractices and will take the following steps:  Procedures SOPs that revisions to its rocedures ali n with industr manual to better conform to Immediate Action: ractices.  best practices.C industry A 4.a negotiation summary will be reviewed p urrent [Port] b a CM and a CA before the Port SOPs do not rovide ade uate information executes an chan e order. e r garding change order 4.b Provide trainin in con unction with negotiations. chan e order trainin described in 3.a.  Additional Action: 4.c Determine best industr ractice for chan e order ne otiations.  4.d Identif differences, if an , between best industr ractices and those a licable to Port operations.  4.e Develo and/or revise current Port standards.  4.f Provide trainin to a ro riate staff.  
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 4.a. As of March 25, 2008 the requirement for a negotiation summary was included in the change order review and checklist.  4.b. On Februar 27, 2008 trainin was com leted on the review and documentation process for all Change Orders as well as roles and res onsibilities within this new review rocess.  4.c. On March 11, 2008 a team was established to review best industry ractices for chan e order ne otiations.  On April 3, 2008 team members interviewed various public agencies to determine best industry practices for change order negotiations.  4.d. On A ril 3, 2008 the team develo ed a s read sheet to com are various local agencies best industry practices for change order ne otiations.  On April 14, 2008 the team determined that the method currently used by the Port of Seattle is consistent with industry best practices.  On Ma 29, 2008 Pre-Ne otiation Position form for chan e orders valued at or above two hundred thousand dollars was established.  4.e. On A ril 14, 2008 it was determined b the team that the current “Summary of Negotiations” form is consistent with best industry practices. The form shall contain a chronological summary of the negotiations and all ertinent information shall be attached to the form.  On May 29, 2008 Pre-Negotiation Position form for change orders valued at or above two hundred thousand dollars was established.  
 ESTIMATED CONTACT PERSONCOMPLETIOSTATUS/ REMARKS 4.f. On Ma 30, 2008 trainin for Port of Seattle ersonnel directl affected b the new rocedures for chan e order ne otiations was conducted.  On June 2, 2008 trainin for Port of Seattle ersonnel directl affected b the new procedures for change order negotiations was conducted.  On June 19, 2008 trainin for Port of Seattle ersonnel directl affected b the new rocedures for chan e order ne otiations was conducted.   5.a. On February 27, 2008 training was completed on the review process for all Chan e Orders as well as roles and res onsibilities within this new review rocess, includin construction schedules.  5.b. As of February 26, 2008 All active projects were reviewed for contractual schedule com liance. Information athered from the compliance review was utilized to develop the schedule training presentation.  5.c. As of Februar 26, 2008 a com liance surve of all active ro ects was performed. A list of items requiring attention or response was identified.  From February 26 to April 4, 2008 construction managers and resident en ineers met to discuss the necessar action ste s. This was done to achieve com liance in schedule re uirements for each contract in compliance.  On A ril 4, 2008 all on oin non-com liant contracts were reviewed and resident en ineers issued notification letters to the Contractors that were out of compliance. Where applicable they requested Contractors submit re uired documentation to brin contracts into com liance.  5.d. On April 4, 2008 a team was established to benchmark other government agencies practices and policies relating to schedule and schedule com liance.  5.e. Review of other agencies practices is complete, comparisons were anal zed and recommendations were im lemented. Action com lete on Jul 31, 2008.  5.f. On May 29, 2008 training associated with the revised schedule enforcement rocedures and rocesses was conducted b En ineerin and Procurement Office Staff.  On June 2, 2008 trainin associated with the revised schedule enforcement procedures and processes was conducted by Engineering
8/1/08
RECOMMENDATION PORT RESPONSEACTION PLANNED
5. [Port] management The Port will review its The Port’s response to change order Ray Rawe  should take immediate ractices of contract schedule estimates is addressed under Chief Engineer  ste s to assure that the enforcement and the Recommendation 1.  evaluation of time extension aPllo rct]o rnitgraorctouuasll ys cehnefodruclee srequests to identify where Port management will immediately ensure re uirements. Then, further im rovements can be that the Port enforces, consistent with best  when requests for time made. The Port will pay practices, all contractual requirements for s ecific atten preparation and submission of schedules by tehxete ncsaion nas nadr es hmoauldde ,b e rpactices of ottihoenr  tsot atthee  and takin the followin stes: ro erl evaluated. The local a encies with res ect to nd e nt Immediate Action: Pmoorrt]e  sohvoeurlsdi ahlts oo f ptrhoev ide swchheend ucloinngd uacting ntfhoisrcreevmieew. 5.a Provide trainin on current contract  Chan e Order rocess to schedule re uirements for CM and CA ensure that estimates are staff. ro erl created and  used 5.b Review all active ro ects for com liance . with contractual schedule requirements.  5.c If an contracts are not in com liance with contractual schedule re uirements, the Port will implement enforcement consistent with the ro ect s ecifications.  Additional Action: 5.d Review industry best management ractices for s ecif in and im lementin schedule enforcement.  5.e Im lement an im rovements identified in item 5.d.  5.f Provide training to CM, CA, PCS and PMG on revised rocedures.  
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