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what it is, what it isn’t, why you need a coach, tips for hiring one, and how to measure the impact of coaching.
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| A guîde to executîve coachîng
This article will help you understand:
WHAT IS COACHING
What ît îs and what ît
îsn’t, the dîference
between coachîng and
mentorîng, an însîght
înto the weîrd and
wonderul world o
“înternet coaches”, and more.
HOW YOU CAN
BENEFIT FROM COACHING
I’ll explaîn the maîn
reasons executîves and
companîes hîre coaches,
and what the maîn
benefits are accordîng
to coachees.
HOW TO MEASURE
THE IMPACT OF COACHING
It’s dîicult to put
a monetary value
on învestment în
coachîng. Thereore,
accordîng to surveys,
most companîes use qualîtatîve îndîcators to measure împact. Thîs sectîon wîll ask a ew crîtîcal questîons and
share the most common methods.
TIPS FOR HIRING A COACH
These days, everyone
seems to be callîng
themselves a coach,
makîng ît rather trîcky
to find a good one.
Thîs sectîon wîll walk
you through the key
selectîon crîterîa or
hîrîng a good coach.
I wanted to wrîte artîcle thîs to help clear up the conusîon around coachîng – because ît’s a jungle out there. Yet there are many great coaches that help you unleash your ull potentîal..
Fîrst, the word coach… What does ît say to you? I don’t really lîke the word “coach” because ît’s used în so
many contexts, and so many people are callîng themselves coaches, wîthout proper traînîng, experîence or an ethîcal oundatîon or theîr work. The word “coach” has become debased these days.
In thîs ar tîcle, I ocus on executîve coachîng but most o what I say applîes to lîe coachîng as well. I’ll use
the terms “coach” and “coachîng” or both executîve and lîe coachîng.
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What is an executive coach?
| A guîde to executîve coachîng
A proFessional coach is a master oF the process oF cognitive selF-development, is Focused on the here and now, and is a catalyst For reflection and change.
A definîtîon rom the
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Internatîonal Coach Federatîon:
“Coachîng îs par tnerîng wîth
clîents în a thought-provokîng
and creatîve process that
înspîres them to ma xîmîse
theîr personal and proessîonal potentîal.”
In hîs înspîrîng book “The War o
Art” Steven Pressfield wrîtes:
“Most o us have two lîves. The
lîe we lîve, and the unlîved lîe
wîthîn us. Between the two
stands Resîstance.”
A proessîonal coach wîll help
you explore and deal wîth the
resîstance.
Workîng wîth a proessîonal
coach you co-create a “sae
space” wîthîn whîch you can
explore your challenges, lîmîtîng
belîes, values, attîtudes,
assumptîons and aspîratîons, în
complete honesty and wîthout
ear o judgement.
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| A guîde to executîve coachîng
space” wîthîn whîch you can
explore your challenges, lîmîtîng
belîes, values, attîtudes,
assumptîons and aspîratîons, în
complete honesty and wîthout
ear o judgement.
The proessîonal coach îs
traîned to support you on thîs
exploratory înner journey.
He/she wîll NOT provîde
answers or advîce but dîscern,
probe, and nudge you orward în
dîscoverîng your own answers and create clarîty. When you’ve reached a hîgher level o clarîty
the proessîonal coach wîll
challenge you to co-create a
plan to go rom însîght to actîon
and brîng about change.
Such approaches apply to all types o coachîng. Whether ît’s lîe coachîng, executîve
coachîng, relatîonshîp coachîng
or another orm, the coach’s role îs to ask the hard, întrînsîc questîons.
Thîs also means that all orms
o coachîng should take a
holîstîc vîew o the coachee’s lîe. You may hîre an executîve
coach to address proessîonal
challenges or a relatîonshîp
coach to address challenges în
the relatîonshîp, but both your
proessîonal role and your role
as partner stand on the same
deep oundatîon – whîch îs YOU.
1 Accordîng to a survey by Harvard Busîness Revîew , 97% o executîve coaches arehired to support
professional development but 94% of them say that over time the conversations shift to the bigger
issueslîke lîe purpose, work-lîe balance, and how to lead rom wîthîn. See more on the benefits o workîng wîth an executîve coach below.
dreams magîcally appear on your drîveway î you call on the mythîcal creature daîly.
I we leave the woowoo aspect o coachîng
asîde, în my experîence, the most conusîon around the proessîonal coach’s role îs how much subject matter expertîse a proessîonal
coach should have în the clîent’s domaîn.
Here, people oten conuse proessîonal
coachîng wîth mentorîng.
There îs a dîstînct dîference between coachîng and mentorîng, and whîle your coach may move seamlessly between the two, ît’s împortant or the coach and coachee to be clear about the dîference, and when ît’s approprîate to lead
| A guîde to executîve coachîng
wîth coachîng versus leadîng wîth mentorîng.
A mentor îs a subject matter expert who
în the role o a trusted advîsor shares hîs/
her experîence wîth the clîent. A mentor has typîcally lîved through the mentee’s sîtuatîon and can share hîs/her wîsdom as a trusted
advîsor. The benefit o have a mentor îs that you may be able to take shortcuts by reflectîng on or adoptîng your mentor’s advîce, or both.
However, be careul to not avoîd the hard
questîons and answers that you should explore yoursel. As wîth many thîngs în lîe, ît can be temptîng to ocus on the easy answers and
move orward quîckly, înstead makîng the extra
efort to find your own answers.
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| A guîde to executîve coachîng
Maybe you need a mentor instead oF an executive coach?
I your prîmary reason or hîrîng support îs enhancîng your skîlls în your proessîonal field, rather than cognîtîve exploratîon and development, a mentor can be very valuable to help you plan your route, guîde the way, help you avoîd the pîtalls, and cheer you on when the goîng gets tough.
Not ready to move Forward until you’ve sorted out issues From your past?
Another common mîsconceptîon îs that coachîng îs conused wîth counsellîng or therapy.
Lîke I saîd beore, coachîng îs ocused on the present and the path to the uture and wîll only address past îssues î ît’s relevant to helpîng you move orward în the here and now.I you need to untangle îssues on the path rom the past to the present, you’re better of
seeîng a therapîst rather than a coach.
Just want to get the job done? Hire a consultant.
The dîstînctîon between coachîng and consultîng îs generally well understood, but just to be clear: A consultant îs hîred to come wîth the rîght answers, a coach îs hîred to come wîth
rîght questîons.
The weird and wonderFul world oF “internet coaches”?
In the weîrd and wonderul world o înternet I see a lot o “coaches” makîng bold extrînsîc promîses lîke the busîness coach who wîll help you earn a sîx-figure încome în one month
as you work rom home (along wîth many other, occasîonally more realîstîc and credîble pîtches).
These people oten call themselves
busîness coach, perormance coach,
marketîng coach, etc., and whîle theîr
întentîons oten are honest, theîr
approach îs ar rom coachîng.
From what I’ve seen they typîcally don’t seek “partnerîng wîth clîents în a thought-provokîng and creatîve process
that înspîres them to maxîmîse theîr
personal and proessîonal potentîal.”
Rather, such coaches seek to provîde
answers based on a blueprînt model
wîth defined steps based on theîr own
experîence (and sometîmes success) în
theîr specîalîsatîon.
As you can see în the îllustratîon on the
rîght what they do really lîes somewhere
between mentorîng and consultîng, not coachîng.
| A guîde to executîve coachîng
The bottom-line: it’s critical to understand what is ofered and clariFy expectations
Thîs may seem lîke a semantîc dîference, but each tîtle (coach, mentor, consultant, etc.) are assocîated wîth very dîferent expectatîons rom a reasonably înormed clîent. So, î the servîce provîder îs unclear
about the termînology, ît’s o crîtîcal împortance to do the due dîlîgence and clarîy expectatîons about the relatîonshîp. Is the servîce really coachîng? Or îs ît mentorîng, consultîng, traînîng, or a hybrîd? All o these can provîde tremendous value î you have the rîght expectatîons!
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în theîr specîfic sport and one to help them wîth theîr mental game.
rom workîng wîth a coach.
Catchîng up on macro trends,
A lot o research has been done on why executîves
conversatîons you have. Hîgh qualîty conversatîons emerge rom a oundatîon o trust,
How an executive coach can benefit you
theîr înner compass. In executîve coachîng, we dîrect our attentîon to proessîonal perormance but very oten the root cause o the îssues we uncover are însecurîtîes about how to tackle lîe, însîde and outsîde the work envîronment.
Not workîng well în a team
landscape o possîbîlîtîes, but
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create change.
o coachîng îs tîghtly lînked to
the clîent must take actîon to
hîghest level o satîsactîon
Leadîng busîness perormance
îs not as much about what you
know as about how you relate
the executîve’s abîlîty to handle hîs/her own emotîonal state and level o personal mastery.
the competîtîve landscape,
2 executîves aîl înclude :
| A guîde to executîve coachîng
perpetual state o catchîng up.
All o these dîrectly lînk back to
technologîcal advancement,
and wîth amîly and rîends.
At the same tîme, we are în a
aîl, and across the studîes the maîn reasons
be able to lead yoursel first.
notîons lîke sel-reflectîon tend
to be pushed down the prîorîty
The truth îs though that sel-
busîness perormance and
ater month.
Would Serena Wîllîams and Mîchael Phelps be world-class athletes wîthout coaches? No. They and most other world-class athletes have multîple coaches, at least two: one coach or developîng theîr technîque
authentîcîty and competence. Thereore, efectîve leadershîp îs personal and requîres you to
reflectîon holds the key to
The essence o coachîng îs to help the clîent manage hîmsel or hersel better, and to clarîy and update
Surveys show that the success
Poor înterpersonal relatîonshîps.
and doesn’t create change în îtsel. Coachîng can clear a mental og and open up the
I you want to perorm at your ull potentîal în lîe and busîness doesn’t ît make sense to have a sparrîng partner to help you master your mental game and navîgate the choîces you’re aced wîth?
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organîsatîonal perormance
personal ulfilment.
determîned by the qualîty o the
Dîiculty handlîng change
curîosîty, a wîllîngness to learn, and take actîon în lîe în general are also those reportîng the
the attîtudes o the coachee.
Coachees who demonstrate
Thereore, seemîngly ancîul
Measuring the impact of coaching
| A guîde to executîve coachîng
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Fîrst, the cost o coachîng as a percentage o the executîve’s total remuneratîon package îs very small, so wîth the total învestment în an executîve în mînd let’s turn the questîon around and ask: what îs the cost o not havîng a coach?
What îs the cost o executîve burn-out?
What îs the cost o a dysunctîonal
management team?
What îs the cost o lost opportunîtîes
because the executîve doesn’t take the tîme
to be challenged, to reflect and look towards the uture?
It’s hard to quantîy în financîal terms the încreased motîvatîon levels, greater creatîvîty and înnovatîon,
more efectîve teams, and the other “flufy” stuf that are key îngredîents o a successul and efectîve leader. Sure, you can measure încrease în revenue ater coachîng the sales leader. But îs the revenue încrease
because o the coachîng, or because o less sîck days în the team, or market orces, or somethîng else?
Most companies use soFt indicators to measure the impact oF coaching
A common method or evaluatîng the efectîveness o coachîng îs to perorm a 360-evaluatîon or a sel-assessment, or both, at the begînnîng o the coachîng relatîonshîp and do the same a ew weeks în or at the end to get a qualîtatîve îndîcator o the return o învestment. 3 Accordîng to Sherpa Coachîng’s 11th Annual Executîve Coachîng Survey , the 3 most popular ways o measurîng the împact on coachîng are 360 eedback, well-beîng and engagement, and perormance revîews.
To make ît easy and practîcal or you, there are two thîngs you need to consîder when hîrîng a coach: ex-perîence and personalîty, and în that order.
A successul coachîng relatîonshîp requîres personal chemîstry but can’t replace experîence so start evaluatîng that and or those that pass that needle’s eye ît’s about personal chemîstry.
How to evaluate a coach’s experience?
Evaluatîng experîence o an executîve coach means
lookîng at two thîngs: (a) coachîng experîence and
(b) relatable experîence. Coachîng experîence îs about repeatedly gettîng sustaînable results that în practîcal terms means
that the coachîng approach îs underpînned by a
clear methodology. A certîficatîon rom a reputable proessîonal coach assocîatîon wîll ensure the coach îs traîned on and
experîenced în coachîng methodology. However,
thîs doesn’t a guarantee that the coach îs good.
There are great coaches wîthout certîficatîons –
and there are certîfied coaches who are awul.
However, due to the plethora o coaches, many
companîes do requîre a coach certîficatîon rom a well-establîshed and reputable proessîonal coach assocîatîon.
The Internatîonal Coach Federatîon (ICF) îs the
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largest proessîonal coach assocîatîon în the world and de acto sets the standard or coachîng ethîcs,
methodology and educatîon în coachîng.
By narrowîng your search to ICF-certîfied coaches
you’ll ensure that your shortlîsted candîdates
have a thorough understandîng and experîence o proessîonal coachîng because even the entry-level certîficate requîres sîgnîficant study and clîent coachîng experîence, îrrespectîve o senîorîty and other experîence.
Relatable experîence îs about enablîng rapport
and trust to create a “sae space” or efectîve
coachîng. Thîs doesn’t mean an executîve coach
should have done the executîve clîents job beore but should have worked în a sîmîlar settîng. Maybe dîferent îndustry, dîferent domaîn and dîferent
culture but can relate to the systemîc, cultural and
polîtîcal challenges the executîve aces.
Personal chemistry is critical For a rewarding coaching relationship
Thîs îs more împortant than
coachîng qualîficatîons but
make sure that your shortlîsted
candîdates understand and practîce
proessîonal coachîng.
The prevîously mentîoned survey by HBR also asked what they look or when hîrîng an executîve coach and the top two crîterîa (wîth a clear gap to the thîrd and the rest) în order o
împortance are:
Experîence o coachîng în a
sîmîlar settîng
Clear methodology
A coachîng relatîonshîp requîres a
“sae space”. A mental space that
allows or comortable sharîng o
what really goes on în the clîent’s
heart and mînd.
Sînce coachîng îs about findîng your
own answers, a clîent must explore
the undercurrents o hîs/her mînd,
and reflect, be encouraged and
challenged, to reach new însîghts.
Thîs can only happen în coachîng
relatîonshîp î there’s mutual
respect and both the coach and
clîent eel they can speak reely and be candîd. The best way to find out î there’s
personal chemîstry îs sîmply
to meet wîth a couple o the
shortlîsted coaches and see î you clîck. A good thought experîment îs to
thînk î you’d have enough to talk
about to be comortable spendîng a
ew hours alone în the car wîth the coach. I your answer îs Yes, you probably