Technological development in banking and insurance

Eurofound — European Foundation For The Improvement Of Living And Working Conditions

Description

The impact on customers and employees: Italy
Working conditions
Banks, insurance

Sujets

• BANK (art collective)
• Customer
• Insurance
• Technological change
• My Last Duchess
• Bank
• Report
• Sociologie, société et politique

Informations

• Publié par: EUROFOUND-EUROPEAN-FOUNDATION-FOR-THE-IMPROVEMENT-OF-LIVING-AND-WORKING-CONDITIO
• Nombre de lectures: 19
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

european foundation
for the improvement of living and working conditions
TECHNOLOGICAL DEVELOPEMENT
IN BANKING AND INSURANCE:
THE IMPACT
ON
CUSTOMERS AND EMPLOYEES
ITALY Copyright of THE EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING
AND WORKING CONDITIONS, 1984.
For rights of translation or reproduction, application should be made
to the Director, European Foundation for the Improvement of Living
and Working Conditions, Loughlinstown House, Shankill, Co. Dublin,
Ireland. PREFACE
The European Foundation for the Improvement of Living and Working Conditions,
within the framework of its four-year rolling programme for 1981-84, is
investigating, among other matters, the question of the effects of technological
development on various areas of private and working life. Four sectors were chosen
to illustrate how, and to what extent, electronic technology has an impact on the
life and work of people who come into contact with this technology, whether as
customers or as employees at their workplace.
These sectors are:
1) banking and insurance (1981)
2) supermarkets (1982)
3) public service (1983)
4) machine construction and engineering (1984)
The present report on banking and insurance was started in 1981. Four countries
were selected for study - the German Federal Republic, France, Italy, and the
United Kingdom. This report presents the results of the research in Italy.
The European Foundation has also compiled a consolidated report which presents the
most significant data from the national reports according to topic areas. The
interested reader is therefore referred to this report which is available in all
the official community languages from the European Foundation.
The report also includes the comments of the social partners and.the government
representatives, made in the course of an evaluation seminar held on 20/21st
October 1983. Read in combination, these comments define the social and economic
context within which the research project is located and are therefore also
relevant to an understanding of this national report. EVALUATION REPORTS EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING AND WORKING CONDITIONS
SEMINAR ON THE IMPACT OF TECHNOLOGICAL DEVELOPMENT
ON BANKING AND INSURANCE
Held in Dublin on 20 and 21 October 1983
EVALUATION REPORT OF THE TRADE UNIONS' GROUP
loughlinstown house, shankill, co. dublin. telephone: 826888, (7 lines) telex: 30726. EURF