Technological development in banking and insurance

Eurofound — European Foundation For The Improvement Of Living And Working Conditions

Description

The impact on customers and employees: United Kingdom
Working conditions
Banks, insurance

Sujets

• BANK (art collective)
• Customer
• Insurance
• Technological change
• Reino Unido
• Report
• Tertiary sector of the economy
• Sociologie, société et politique

Informations

• Publié par: EUROFOUND-EUROPEAN-FOUNDATION-FOR-THE-IMPROVEMENT-OF-LIVING-AND-WORKING-CONDITIO
• Nombre de lectures: 7
• Langue: English
• Poids de l'ouvrage: 5 Mo

Extrait

european foundation
for the improvement of living and working conditions
TECHNOLOGICAL DEVELOPEMENT
IN BANKING AND INSURANCE :
THE IMPACT ON CUSTOMERS
AND EMPLOYEES
UNITED KINGDOM Copyright of THE EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING
AND WORKING CONDITIONS, 1984
For rights of translation or reproduction, application should be made
to the Director, European Foundation for the Improvement of Living
and Working Conditions, Loughlinstown House, Shankill, Co. Dublin,
Ireland. PREFACE
The European Foundation for the Improvement of Living and Working Conditions,
within the framework of its four-year rolling programme for 1981-84, is
investigating, among other matters, the question of the effects of
technological development on various areas of private and working life. Four
sectors were chosen to illustrate how, and to what extent, electronic
technology has an impact on the life and work of people who come into contact
with this technology, whether as customers or as employees at their
workplace.
These sectors are:
1) banking and insurance (1981)
2) supermarkets (1982)
3) public service (1983)
4) machine construction and engineering (1984)
The present report on banking and insurance was started in 1981. Four
countries were selected for study - the German Federal Republic, France,
Italy, and the United Kingdom. This report presents the results of the
research in thed.
The European Foundation has also compiled a consolidated report which
presents the most significant data from the national reports according to
topic areas. The interested reader is therefore referred to this report
which is available in all the official community languages from the European
Foundation.
The report also includes the comments of the social partners and the
government representatives, made in the course of an evaluation seminar held
on 20/2l8t October 1983. Read in combination, these comments define the
social and economic context within which the research project is located and
are therefore also relevant to an understanding of this national report. EVALUATION REPORTS EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING AND WORKING CONDITIONS
SEMINAR ON THE IMPACT OF TECHNOLOGICAL DEVELOPMENT
ON BANKING AND INSURANCE
Held in Dublin on 20 and 21 October 1983
EVALUATION REPORT OF THE TRADE UNIONS' GROUP
loughlinstown house, shankill, co. dublin. telephone: 826888, (7 lines) telex: 30726. EURF