Worldwide IT Benchmark Report 2006 Table of Contents
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Worldwide IT Benchmark Report 2006 Table of Contents

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31 pages
Slovak

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Worldwide IT Benchmark Report 2006
Table of Contents






Worldwide IT Benchmark Report 2006
Table of Contents

Table of Contents
Worldwide IT Benchmark Report 2006: Introduction................................................. 1
Executive Summary ................................................................................................................1
Demographics.........................................................................................................................1
Surveys ...................................................................................................................................1
Glossary of Terms.....1
Volume 1: IT Spending and Staffing Analysis ............................................................ 2
Key Spending Measures.........................................................................................................2
Key Staffing Measures............................................................................................................2
Spending Behaviors................................................................................................................3
Cross Industry.........................................................................................................................3
Banking and Financial Services Analysis................................................................................4
Chemicals Analysis....4
Construction and ...

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Worldwide IT Benchmark Report 2006
Table of Contents
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page i
Table of Contents
Worldwide IT Benchmark Report 2006: Introduction................................................. 1
Executive Summary ................................................................................................................1
Demographics.........................................................................................................................1
Surveys ...................................................................................................................................1
Glossary of Terms...................................................................................................................1
Volume 1: IT Spending and Staffing Analysis ............................................................ 2
Key Spending Measures.........................................................................................................2
Key Staffing Measures............................................................................................................2
Spending Behaviors................................................................................................................3
Cross Industry.........................................................................................................................3
Banking and Financial Services Analysis................................................................................4
Chemicals Analysis.................................................................................................................4
Construction and Engineering Analysis ..................................................................................4
Consumer Products Analysis..................................................................................................5
Education Analysis..................................................................................................................5
Electronics Analysis ................................................................................................................5
Energy Analysis ......................................................................................................................6
Food and Beverage Processing Analysis ...............................................................................6
Government Analysis..............................................................................................................6
Healthcare Analysis ................................................................................................................6
Hospitality and Travel Analysis ...............................................................................................7
Information Technology Analysis ............................................................................................7
Insurance Analysis..................................................................................................................7
Manufacturing Analysis...........................................................................................................8
Media Analysis........................................................................................................................8
Metals and Natural Resources Analysis .................................................................................8
Pharmaceuticals and Medical Products Analysis....................................................................9
Professional Services Analysis ...............................................................................................9
Retail Analysis.........................................................................................................................9
Telecommunications Analysis...............................................................................................10
Transportation Analysis.........................................................................................................10
Utilities Analysis ....................................................................................................................10
Volume 2: IT Spending and Staffing Analysis: Multi-Year Trends:......................... 11
Cross-Industry.......................................................................................................................11
Banking and Financial Services Analysis..............................................................................11
Chemical Analysis.................................................................................................................11
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page ii
Construction and Engineering Analysis ................................................................................11
Consumer Products Analysis................................................................................................12
Electronics Analysis ..............................................................................................................12
Energy Analysis ....................................................................................................................12
Food and Beverage Processing Analysis .............................................................................13
Healthcare Analysis ..............................................................................................................13
Hospitality and Travel Analysis .............................................................................................13
Insurance Analysis................................................................................................................13
Information Technology Analysis ..........................................................................................14
Manufacturing Analysis.........................................................................................................14
Media Analysis......................................................................................................................14
Metals and Natural Resources Analysis ...............................................................................14
Pharmaceuticals and Medical Products Analysis..................................................................15
Professional Services Analysis .............................................................................................15
Retail Analysis.......................................................................................................................15
Telecommunications Analysis...............................................................................................16
Transportation Analysis.........................................................................................................16
Utilities Analysis ....................................................................................................................16
Volume 3: Key Infrastructure Metrics........................................................................ 17
Data Network ........................................................................................................................17
Desktop and LAN Server ......................................................................................................17
Help Desk..............................................................................................................................17
Intel Server............................................................................................................................17
Mainframe .............................................................................................................................18
Unix Server ...........................................................................................................................18
Voice Network.......................................................................................................................18
Volume 4: Current Software Engineering Performance Results............................. 19
Key Application Development and Maintenance Metrics......................................................19
Distribution of Applications Activities (Work Profiles)............................................................19
Distribution of Applications Maintenance Work by Type.......................................................19
Application Development Project Life Cycle Distribution ......................................................20
Language Usage...................................................................................................................21
Applications Maintenance Productivity Measures.................................................................21
Application Development Productivity Measures..................................................................21
Defect Rates .........................................................................................................................21
Software Process Maturity ....................................................................................................21
Applications Staff Profiles .....................................................................................................22
Application Development Technology Infrastructure.............................................................22
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page iii
Metrics Usage .......................................................................................................................22
Volume 5: Software Engineering Performance Results: Multi-Year Trends .......... 23
Distribution of Applications Activities (Work Profiles)............................................................23
Distribution of Applications Maintenance Work by Type.......................................................23
Application Development Project Life Cycle Distribution ......................................................23
Language Usage...................................................................................................................24
Application Development Productivity Measures..................................................................24
Defect Rates .........................................................................................................................24
Software Process Maturity ....................................................................................................25
Applications Staff Profiles .....................................................................................................25
Application Development Technology Infrastructure.............................................................25
Metrics Usage .......................................................................................................................25
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page 1
Worldwide IT Benchmark Report 2006: Introduction
Executive Summary
Demographics
Distribution of Participants — 2005 by Industry — Full Database
Distribution of Participants — 2005 by Region — Full Database
Distribution of Participants — 1995–2005 by Industry — Full Database
Distribution of Participants — 1995–2005 by Region — Full Database
Distribution of Participants — 2005 by Industry — Enterprise Spending and Staffing Research
Distribution of Participants — 2005 by Region — Enterprise Spending and Staffing Research
Distribution of Participants — 1994–2005 by Industry — Enterprise Spending and Staffing
Research
Distribution of Participants — 1994–2005 by Region — Enterprise Spending and Staffing
Research
Distribution of Participants — 2005 by Industry — Applications Research
Distribution of Participants — 2005 by Region — Applications Research
Distribution of Participants — 1995–2005 by Industry — Applications Research
Distribution of Participants — 1995–2005 by Region — Applications Research
Distribution of Participants — 2005 by Industry — Infrastructure Research
Distribution of Participants — 2005 by Region — Infrastructure Research
Distribution of Participants — 2002–2005 by Industry — Infrastructure Research
Distribution of Participants — 2002–2005 by Region — Infrastructure Research
Surveys
Applications Delivery Cost Survey
Application New Development and Project Survey
Applications Portfolio Survey
Desktop and LAN Server Survey
Help Desk Survey
IT Business Process Survey
IT Financial Survey
IT Staffing Survey
Mainframe Data Center Survey
Midrange (AS400 and Tandem) Data Center
Unix Server Data Center Survey
Windows on Intel Data Center Survey
Voice and Data Network Survey
Glossary of Terms
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page 2
Volume 1: IT Spending and Staffing Analysis
Key Spending Measures
Key Spending Measures Overview
Change in IT Spending by Industry/Sector: 2004-05
Change in IT Spending by Region: 2004-05
IT Spending as a Percentage of Revenue by Industry: 2005
IT Spending as a Percentage of Revenue by Region: 2005
IT Spending per Employee by Industry/Sector: 2005
IT Spending per Employee by Region: 2005
IT Spending as a Percentage of Operational Expense by Industry/Sector: 2005
IT Spending as a Percentage of Operational Expense by Region: 2005
Agility Measures Revenue Change Vs IT Spend Change: 2004–2005
Agility Measures Opex Change Vs IT Spend Change: 2004–2005
IT Spending Plans in 2006: Planned Change in IT Spending by Industry
Change in IT Budget, 2005–2006 by Region
IT Spending as a Percentage of Revenue by Industry: 2006
IT Spending per Employee by Industry/Sector: 2006
IT Spending as a Percentage of Operational Expense by Industry/Sector: 2006
Agility Measures Revenue Change Vs IT Spend Change: 2005–2006
Agility Measures Opex Change Vs IT Spend Change: 2005–2006
IT Operational vs. Capital Expenses: 2002-05
IT Operational vs. Capital Expenses: by Region
Distribution of IT Spending: Hardware, Software, Personnel, Outsourcing: 2002–2006
Distribution of IT Spending: Hardware, Software, Personnel, Outsourcing by Region
Distribution of Spending by Technology Area: 2002-05
Distribution of Spending by Region
Percent of Spending on Outsourcing by Technology Area: 2005
IT Spending on Run, Grow, and Transform the Business: 2002-06
IT Spending on Run, Grow, and Transform the Business: by Region
IT Spending as a Percentage of Total IT by Business Function
Detailed Spending Priorities: 2004
Detailed Spending Priorities for 2005: Increase by Industry
Detailed Spending Priorities for 2005: Decrease by Industry
Key Staffing Measures
IT Employees as a Percentage of Total Employees by Industry: 2005
IT Employees as a Percentage of Total Employees by Region: 2005
Distribution of Staff by Technology Area: 2002-05
Distribution of Staff by Technology Area: by Region
Worldwide IT Benchmark Report 2006
Table of Contents
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Contractors as a Percentage of Total Staff by Region: 2005
IT Staff Education Level by Region
IT Staff Turnover by Industry: 2005
IT Staff Turnover by Region: 2005
Annual Work Hours per IT Professional
Annual Working Hours per IT Professional by Region
Annual Working Hours per IT Professional by Size of Company
Annual Working Hours per IT Professional by Industry
Daily Unpaid Overtime Hours
Daily Unpaid Overtime Hours by Region
Daily Unpaid Overtime Hours by Size of Company
Daily Unpaid Overtime Hours by Industry
Top 10 Most Difficult Skills to Staff
Spending Behaviors
Detailed Spending Priorities: 2005
Detailed Spending Priorities: 2005
Detailed Spending Priorities: 2005 (Asia/Pacific)
Detailed Spending Priorities: 2005 (EMEA)
Detailed Spending Priorities: 2005 (Latin America)
Detailed Spending Priorities: 2004 (North America)
Detailed Spending Priorities for 2005: Increase by Industry
Detailed Spending Priorities for 2005: Decrease by Industry
Detailed Spending Priorities for 2005: Increase by Industry
Detailed Spending Priorities for 2005: Decrease by Industry
Detailed Spending Priorities for 2005: Increase by Industry
Detailed Spending Priorities for 2005: Decrease by Industry
Industry Analysis
Cross Industry
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Worldwide IT Benchmark Report 2006
Table of Contents
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© 2005 Gartner, Inc. and/or its affiliates.
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Distribution of Spending and Staffing by IT Domain
Banking and Financial Services Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Chemicals Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Construction and Engineering Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital Vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page 5
Consumer Products Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Education Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Electronics Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page 6
Energy Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Food and Beverage Processing Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Government Analysis
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Healthcare Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Worldwide IT Benchmark Report 2006
Table of Contents
Gartner is a trademark of Gartner, Inc. or its affiliates.
© 2005 Gartner, Inc. and/or its affiliates.
All rights reserved.
Page 7
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Hospitality and Travel Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Information Technology Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee
Profitability
Capital vs. Operational Expenses
In-House vs. Contract Employees
IT Spend to Run, Grow, and Transform the Business
Distribution of Spending and Staffing by IT Domain
Insurance Analysis
IT Spend as % of Revenue
IT Spend as % of Operational Expenses
IT Spend per Employee
IT Employees as % of Total Employees
Revenue per Employee
Income per Employee