10 tips for enterprise search

Informations

• Publié par: angueran
• Nombre de lectures: 210
• Langue: English

Extrait

1.Keepyoursearch   usershappy

2.Keepsearchspeedy

3.Makesearchubiquitous

4.Keepyoursearchpages   cleanandsimple

5.Crawlasmuchcontent   aspossible

6.Don’tforgetyour   non-HTMLcontent

7.Publish,publish,publish

8.Don’tbeafraidtocrawl   securecontent

9.Runtestqueriesagainst   yourcontent

10.Measurethebenefitand   looktothefuture

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Usethesetipstofind,index,andrankpagesonyourcompanywebsitesmore   effectivelyasyouimproveyourusers’searchexperience.

Peopleusetoolsthatgettheresultstheyneed,andavoidtheonesthatdon’twork.Unless   youremployeesactuallyusethesearchtoolsyouprovide,thetechnologyyoudeploy—and   theinformationassetstheywouldhavefound—arewastedinvestments.Soaskenterprise   searchuserswhattheythinkofyourcurrentsearchtool,andwhatwouldmakeitbetter.

Searchingshouldbefast,andfastersearchencouragesuserstosearchmoreoften.   Chooseasearchtechnologythat’ssimpletouseandreturnsresultsquickly.

Itshouldbeeasyforuserstosearchforinformationfromanypageonyourcompanysites.   Everypageshouldincludeasearchboxoratleastalinktoasearchpage.Andevery   resultspageshouldalsoincludeasearchboxtofacilitatesubsequentsearches.

Layoutmatters.Keepyourmainsearchpagesimple.Putadvancedsearchfeatureson   aseparatepage.Onresultspages,trytokeepnavigationalelementsthataren’tsearch- relatedtoaminimum.

Thebiggestreasonpeopledon’tfindthingsisthattheyaren’tthere.Ifadocumentis   importanttotheinformationflowofyourorganization,makesureitgetsintoyourindex.

Besidescrawlingyourcompany’sHTMLpages,makesureyou’realsocrawlingservers   whereotherfiletypes(PDFs,MicrosoftOfficedocuments)reside.Onewaytoweb-enable   filesharesforcrawleraccessisthroughdirectorybrowsing.  

Toomuchinformationstaysinemployees’headsorontheirdesktopsbecauseit’s“toomuch work”toputitwhereotherscanfindit.Doeverythingyoucantolowerthebartopublication. Savingtoacrawlableservershouldbeaseasyandroutineassavingtoyourdesktop.

Enableyoursearchenginetocrawlsecureinformation(password-protectedareasand   HTTPScontent,forexample).Atthesametime,don’tblockdocumentsthatdon’tneed   tobesecure.Useauthenticationtodisplayprotecteddocumentsonlytoauthorizedusers,   whilegivingeveryoneasingle,coherentviewofallgenerallyavailableinformation.

Afterrunningacrawl,runtestqueriesforimportantorrepresentativedocuments,using   keywordsthatseemlikelytomakeagivendocumentappearinthesearchresults.Usea   searchsolutionthatallowsyoutoeasilytroubleshootformissingURLs.Mostimportantly,   getyourusersinvolvedintesting.

Theamountofinformationinsidecompaniesisgrowing,andit’sharderthanevertofind   itall.Establishbenchmarksaroundnumberofsearchesperuser,perdayorothermetrics   thatwillhelpyouunderstandenterprisesearchimprovements.Makesureyoursearchsolution scaleseasily—withoutapainfulincreaseinthetimeandexpenserequiredtoadministerit.

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