Summary of Marshall Rosenberg's Living Nonviolent Communication

Everest Media

Description

Please note: This is a companion version & not the original book.
Sample Book Insights:
#1 The Nonviolent Communication process helps resolve conflicts peacefully. It is based on the belief that people want to be heard and understood, and that they can be connected with compassion. It helps us find solutions that meet everyone’s needs.
#2 Needs are resources that life requires in order to sustain itself. They are separate from the strategies that might fulfill them. It is important to keep these two things separate when dealing with conflicts.
#3 When we’re not able to directly express our needs, we end up creating wars with those who are unable to understand them. When we’re not able to directly express our needs, we end up making analyses of others that sound like criticism.
#4 The approach to conflict resolution that I am describing requires not only that we learn to express our needs, but also that we assist others in clarifying their needs. We can train ourselves to sense what needs might be at the root of any particular message.

Sujets

• Conflict Resolution

Informations

• Publié par: Everest Media LLC
• Date de parution: 30 avril 2022
• Nombre de lectures: 1
• EAN13: 9781669395621
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

Insights on Marshall Rosenberg's Living Nonviolent Communication
Contents Insights from Chapter 1 Insights from Chapter 2 Insights from Chapter 3 Insights from Chapter 4 Insights from Chapter 5 Insights from Chapter 6
Insights from Chapter 1

#1

The Nonviolent Communication process helps resolve conflicts peacefully. It is based on the belief that people want to be heard and understood, and that they can be connected with compassion. It helps us find solutions that meet everyone’s needs.

#2

Needs are resources that life requires in order to sustain itself. They are separate from the strategies that might fulfill them. It is important to keep these two things separate when dealing with conflicts.

#3

When we’re not able to directly express our needs, we end up creating wars with those who are unable to understand them. When we’re not able to directly express our needs, we end up making analyses of others that sound like criticism.

#4

The approach to conflict resolution that I am describing requires not only that we learn to express our needs, but also that we assist others in clarifying their needs. We can train ourselves to sense what needs might be at the root of any particular message.

#5

When it comes to money, many people are afraid to spend it because they feel their spouse might be irresponsible with it. I asked the husband what his needs were in the situation, and he said he was feeling scared because he had a need to protect the family economically.

#6

It is important to be able to hear what the other person is saying, and not assume that they have accurately expressed their needs. Ask them to repeat back what you have said, so that you can be sure they have received it correctly.

#7

When it came to resolving the conflict, the wife was not trained to hear needs, so she could not hear her husband’s. She instead heard a diagnosis of herself, and she could not hear his needs.

#8

When there are more than two people involved in a conflict, the same principles apply. You must lend them the ability to sense the needs behind what is being expressed.

#9

The process of getting both sides to express their needs and hear each other’s needs was extremely difficult, but eventually the two chiefs were able to do so.

#10

When helping parties in a conflict express their needs and connect with the needs of others, I suggest they move on to discuss strategies that meet everyone’s needs. It is important to be clear about what response we’re wanting right now, and to express it in positive action language.

#11

Action language means saying clearly what we want when we make a request by using clear action verbs. It also means avoiding language that obscures our needs or that sounds like an attack.

#12

When we are clear about what we want, we can see that it doesn’t leave us much freedom to be ourselves and have our choices respected. Respect is a key element of successful conflict resolution.

#13

When you are clear about your needs, the next step is to be clear about what you want. You must learn how to express your wants in a respectful, non-demanding way. If the person says no, try to understand what need they are meeting that keeps them from saying yes.

#14

It is important to understand other people’s needs, but that does not mean you have to give up your own needs. It means that you are interested in both your needs and those of the other person.

#15

I have been using a recorder to help me resolve conflicts between clients. I play the role of the other person, and they record me playing their role. I then ask them to listen to the recording and understand my point of view.

#16

I hope that what I’ve shared supports your efforts to resolve personal conflicts more harmoniously and that it also supports your efforts to mediate the conflicts of others. I hope it strengthens your awareness of the precious flow of communication that allows conflicts to be resolved.