Service Desk 75 Success Secrets - 75 Most Asked Questions On Service Desk - What You Need To Know

Debra Green

Description

Take Service Desk to the next level. A 'Service Desk' is a main IT facility for in IT facility administration (ITSM) as described by the Information Technology Infrastructure Library (ITIL). It is designed to supply a Single Point of Contact (SPOC) to encounter the information exchange wants of either Users and IT staff members. But as well to please either Customer and IT Provider aims. User alludes to the real exploiter of the facility, when Customer alludes to the being that is rewarding for facility. There has never been a Service Desk Guide like this.

It contains 75 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Service Desk.

A quick look inside of some of the subjects covered: Cloud application, ITIL - Service operation, Oblicore, Problem management - Problem detection, Software-as-a-service, Iowa State University of Science and Technology - Parks Library, Best Buy 2010s, Integral World, Pooling (resource management) - Computing, Apple Certification - IT Professional Certifications, Service desk, Apple certification programs - IT Professional Certifications, Information Technology Infrastructure Library - Problem management, IBM Virtual Universe Community, ITIL - Problem management, Nimsoft, SaaS, BMC Software Partnerships, ITIL - Service-level management, Macquarie University - Library, Service desk - Differences from a call center, contact center, help desk, GoToAssist - Editions, Queue management system - Real time management and data collection for statistical analysis, Information Technology Infrastructure Library - ICT operations management, Novell Press - Products, Event correlation - Events and event correlator, and much more…

Sujets

• Reference

Informations

• Publié par: Emereo Publishing
• Date de parution: 17 octobre 2014
• Nombre de lectures: 1
• EAN13: 9781488809200
• Langue: English

Extrait