The Progressive Audit

Robert Pfannerstill

Description

The Progressive Audit is a book that anyone involved with auditing should read. This book is not just about auditing but also about management strategy, employee involvement, and raising the level of the organizational quality culture. An audit must provide an understanding of the level at which the quality culture exists so management can implement improvements. It must uncover the various sub-systems that exist within organizations and also raise the level of understanding in the workforce.This book outlines a six-step methodology to implement a sound internal audit program, including how to get employees to actively participate, how to drive quality system concepts throughout all levels in the organization, and how to manage it so you're not doing all the work.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Auditing
• project management
• Economie gestion
• Economics
• QMS

Informations

• Publié par: ASQ Quality Press
• Date de parution: 30 juin 2005
• Nombre de lectures: 1
• EAN13: 9781636940694
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

The Progressive Audit

A Toolkit for Improving Your Organizational Quality Culture

Also available from ASQ Quality Press:

The Management System Auditor’s Handbook Joe Kausek

The Internal Auditing Pocket Guide J.P. Russell

Quality Audits for Improved Performance,Third Edition Dennis R. Arter

The Process Auditing Techniques Guide J.P. Russell

The Process Approach Audit Checklist for Manufacturing Karen Welch

Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2000 Internal Audits Paul C. Palmes

Internal Quality Auditing Denis Pronovost

Fundamentals of Quality Auditing B. Scott Parsowith

To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://qualitypress.asq.org.

The Progressive Audit

A Toolkit for Improving Your Organizational Quality Culture

Robert Pfannerstill

ASQ Quality Press Milwaukee, Wisconsin

American Society for Quality, Quality Press, Milwaukee 53203 © 2005 by ASQ All rights reserved. Published 2006 Printed in the United States of America 12 11 10 09 08 07 06 5 4 3 2 1

Library of Congress Cataloging-in-Publication Data

Pfannerstill, Robert, 1951– The progressive audit : a toolkit for improving your organizational quality culture / Robert Pfannerstill. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-87389-662-7 (soft cover, perfect bound : alk. paper) ISBN-10: 0-87389-662-9 (soft cover, perfect bound : alk. paper) 1. Auditing, Internal. 2. Total quality management. 3. Corporate culture. I. Title. HF5668.25.P49 2005 658.4'013—dc22 2005017090

ISBN-13: ISBN-10:

978-0-87389-662-7 0-87389-662-9

No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Publisher: William A. Tony Acquisitions Editor: Annemieke Hytinen Project Editor: Paul O’Mara Production Administrator: Randall Benson

ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.

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To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org or http://qualitypress.asq.org.

Printed on acid-free paper

This book is dedicated to my wife Debbie for her amazing support and patience in this undertaking and the many hours that she got the kids out of the house so I could write, rewrite, and rewrite again. I also appreciate her tolerance of the piles of books and research articles in our living room. It is also dedicated to my little girl, Madeline, who must have wondered what Daddy was doing for so many hours on the computer.

Table of Contents

CD-ROM Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . List of Figures and Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Part I Does the System Audit Need to Change? . . . . . . . . . Chapter 1 Do We Believe the Systems Audit Is Important? . . . . . . . . . Purpose of the Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . Top Management Commitment . . . . . . . . . . . . . . . . . . . . . . . Different Positions Have Different Perspectives . . . . . . . . . . . . . . Chapter 2 Increasing Demands on Quality Systems and Methods . . . . . Historical View of Quality Systems . . . . . . . . . . . . . . . . . . . . Focus on Improving Supplier Quality . . . . . . . . . . . . . . . . . . . Emphasis on Performance . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 3 Is There Value in the Internal Audit Program? . . . . . . . . . Searching for More . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aligning Quality Systems . . . . . . . . . . . . . . . . . . . . . . . . . . Proportional to Understanding of Systems . . . . . . . . . . . . . . . . .

Part II The Challenge of Understanding the Quality Management System . . . . . . . . . . . . . . . . . . . . . . . Chapter 4 What Is Quality? . . . . . . . . . . . . . . . . . . . . . . . . . . Important to Define . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Influence of the Subculture . . . . . . . . . . . . . . . . . . . . . . . . . Auditing for Understanding . . . . . . . . . . . . . . . . . . . . . . . . .

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