Sustainable Business and Industry

Joseph Jacobsen

Description

This book is an introduction to developing and implementing a successful program in the domain of sustainability and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by strategies and achieved by clear tactics that have measurable outcomes.
The reader is introduced to methods of implementing technologies and practices and will also learn how to measure the consequent social and environmental performance for written reports and persuasive presentations. This book also reveals why we should be sustainable by explaining seemingly complex topics in science in a way that requires very little math or science background. The overview also captures how sustainability and social responsibility can be the source of process and product innovation.
This book’s approach is practical yet scientific. The nine chapters are dedicated to the practice of environmental and social responsibility in ways that achieve financial stability over the long run. As a result, these chapters help us understand not just why businesses need to be more responsible but how businesses can be more successful over the long run.
International standards are given full treatment. ISO 26000 is given detailed attention, slightly more than ISO 9000 or ISO 14000, because it melds guidance on both environmental and social responsibility into one general concept of social responsibility. This book also specifies how to use traditional methods such as Six Sigma, lean, and operations research to improve processes, reduce resource use and waste, and make better social and environmental decisions that are based upon data from key financial, social, and environmental performance indicators. Internal and external data sourcing are given full treatment along with basic statistical data management. A recurring theme throughout the book is the integration of traditional methods of continuous improvement applied to social and environmental data sources.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Entrepreneuriat
• ISO 26000
• Economics
• Employabilité, métiers et formations
• Green Business

Informations

• Publié par: ASQ Quality Press
• Date de parution: 19 novembre 2010
• Nombre de lectures: 1
• EAN13: 9780873890946
• Langue: English

Extrait

Sustainable Business and Industry
Designing and Operating for Social and Environmental Responsibility
Joseph J. Jacobsen
ASQ Quality Press
Milwaukee, Wisconsin
American Society for Quality, Quality Press, Milwaukee 53203
© 2011 by ASQ
All rights reserved.
Printed in the United States of America
16 15 14 13 12 11 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Jacobsen, Joseph, 1953–
Sustainable business and industry : designing and operating for social andenvironmental responsibility / Joseph Jacobsen.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-87389-810-2 (alk. paper)
1.Social responsibility of business. 2. Sustainable development. 3. Environmental responsibility. I. Title.
HD60.J33 2011
658.4’08—dc22
2010053018
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher: William A. Tony
Acquisitions Editor: Matt Meinholz
Project Editor: Paul O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
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To place orders or to request a free copy of the ASQQuality Press Publications Catalog, visit our website at http://www.asq.org/quality-press .
Printed on acid-free paper

Table of Contents
Preface
1
Making the Case for and Defining Sustainability, Social Responsibility, and Environmental Responsibility
Social Needs
Resource Needs
Global Warming
Population Growth and Migration
The Organization
2
Conveying and Reporting on a Mission and Vision of Environmental and Social Responsibility
Public and Private Organizations
The Principal Agent Problem
Reporting Environmental Performance Scores
The Real Balanced Scorecard
Applications of Sustainability—Deming and Juran
3
The Local–Global Three Bottom Lines: ISO 9000, 14000, and 26000
ISO
ISO 9000
ISO 14000
ISO 26000
The Fourth Bottom Line
4
Social and Environmental Responsibility Measures
The All-Purpose Environmental Performance Measure—Btu
Footprints
Do We Fit on the Planet?
Managing Responsibly
Environmental and Social Accounting
Measuring Social Value
Measuring Behavior
Measuring Intention
Measuring Attitude: Social and Environmental
Measuring Subjective Norms
Measuring Perceived Behavioral Control
Assessment and Audits
5
Resources, Finance, and Return on Responsible Investment
Financial–Ecological Returns
Energy Performance Contracting
Financial–Social Returns
6
Financial, Environmental, and Social Unity Projects: New Applications in Research, Statistics, and Continuous Improvement
Project Method
Abbreviated Scientific Approach
Abbreviated Six Sigma Approach
Plan-Do-Check-Act
Instinct
7
Sustainable Commercial and Industrial Plant Operations
Facilities and Energy—International
Building Operations
Hybrid Vehicles and Buildings
Lighting Control
A New Standard in Building Science
Commissioning
LEED Green Buildings
Energy Auditing
The Building and Energy
Smart Systems
The Energy Plan
What about the Midsized Business?
8
Responsible Lean Logistics
Third-Party Logistical Operations Providers
Dependent Network
Bullwhip Effect
Reverse Logistics
Providing Service, Not Products
Abbreviated Lean
Pushing, Pulling, and Understanding
Kanban
Process Mapping
Waste
Lean Analysis
Logistics and Quality
9
A Sustainable Economy
Macro-Micro Disconnect
Economics and Finance Disconnect
International Disconnect
GDP
World Economy
It’s All About Externalities
Systems Thinking
Appendix A
The Basics of Quantitative Analysis: What Every Manager Should Know about Statistics
Calculations, Calculators, and Software
Data Collection and Entry
Software Imports and Exports
Descriptive Statistics
Summation
Measures of Central Tendency
Measures of Dispersion
Measures of Relative Standing
Inferential Statistics
Mathematical Modeling
Appendix B
Social and Environmental Responsibility Measures: A Survey Instrument
Appendix C
Heat Literacy: What Every Manager Should Know about Basic Heat Energy
Nature of Energy/Nature of Heat
Work Power
Energy
Specific Heat
Generation of Heat
Heating Value of Fuel
Transfer of Heat
Change of State
Renewable Energy
References
About the Author



Preface
Sustainable business and industry are new and emerging fields of study. Colleges, universities, and business leaders are interested in how to become more environmentally and socially responsible. With the recent rise in interest in eco-products, innovation, responsible business operations, green manufacturing, international standards, responsible investment management, ethical financial engineering, sustainability, social responsibility, fair labor practices, climate change, national and energy security, the green economy, green-collar jobs, resource depletion, renewable energy, pollution, population expansion and migration patterns, demographic equity, holistic supply chains, local sourcing, water quality and availability, green buildings and transportation systems, energy conservation, and so on, a general guide in the form of a concise handbook on the practice of responsible business was overdue.
This book is an introduction to developing and implementing a successful program in the domain of environmental and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by strategies and achieved by clear tactics that have measurable outcomes. This book explains how to build business value through traditional methods such as Six Sigma, operations research, and lean to improve environmental and social outcomes while also improving profit margins. The reader is introduced to methods of implementing technologies and practices and will also learn how to measure the consequent social and environmental performance for written reports and persuasive presentations. This book also reveals why we should be sustainable by explaining seemingly complex topics in science in a way that requires very little math or science background. The overview captures how environmental and social responsibility can be the source of process and product innovation.
The nine chapters are dedicated to the practice of environmental and social responsibility in ways that achieve financial stability over the long run. As a result, these chapters help us understand not just how and why businesses need to be more responsible but how businesses can be more successful advancing social and environmental responsibility with internal and external stakeholders.
These nine chapters give the reader an overview of the integrity of environmental and social responsibility, their respective measures and methods of improvement, and strategies for making informed decisions about intersecting financial, social, and environmental performance.
International standards are given full treatment. The new ISO 26000 (released in 2010) is given detailed attention, slightly more than ISO 9000 or ISO 14000, because ISO 26000 melds guidance on both environmental and social responsibility into one general concept of social responsibility, a concept adopted by this author. Since the book’s release closely follows the ISO 26000 release date, it will serve as support for those who are concerned and want to take action to improve conditions. In large part, this entire book addresses aspects of the new ISO 26000.
This book also specifies how to use traditional methods such as Six Sigma, lean, and operations research to improve processes, reduce resource use and waste, and make better social and environmental decisions that are based on data from key financial, social, and environmental performance indicators. Internal data sources are given full treatment along with basic statistical data management. A recurring theme throughout the book is the integration of traditional methods of continuous improvement applied to social and environmental data sources.
Chapter 1 makes the case for environmental and social responsibility from a global perspective. The need for human welfare is reviewed as well as a brief analysis of global warming. Chapter 1 also defines sustainability, social responsibility, and environmental responsibility. It identifies one general concept of environmental and social responsibility by examining the similarities and differences of these seemingly separate concepts from a business operation point of view. Chapter 1 can be used to introduce these concepts to coworkers, business leaders, the community of stakeholders, and the general public.
Chapter 2 looks at the highest level of communication an organization has: the mission and vision of the company. The chapter contains examples of organizations that have made environmental and social responsibility part of their vision and mission statements. Emanating from the mission and vision, the formalities associated with developing an environmental and social responsibility reporting system are discussed. Mission, vision, objectives, strategies, tactics, and measures are applied to social and environmental responsibility. An organization’s guiding principles and values are considered toge