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Description
There has never been a Service Management Guide like this.
It contains 275 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Service Management.
A quick look inside of some of the subjects covered: Configuration management, ISO/IEC 19770, Service-level agreement - Common metrics, IT service management - Governance and audit, Storage virtualization - Complexity, ISO/IEC 20000, ISO/IEC 20000 - Notes, BMC Software Directors and staff, ITIL - Individuals, Workforce management, IT service management - Other frameworks, concern with the overhead and limitations, HP Software & Solutions - Product portfolio, Launchd - Use outside OS X, ISO/IEC 20000 - 20000-1, Service desk - Differences from a call center, contact center, help desk, Enterprise software, PaaS, Cloud infrastructure - Platform as a service (PaaS), Process mining - Software for process mining, Software application - Information worker software, and much more…
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Informations
Publié par | Emereo Publishing |
Date de parution | 21 mars 2014 |
Nombre de lectures | 0 |
EAN13 | 9781488538865 |
Langue | English |
Informations légales : prix de location à la page 0,1300€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.
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