ATD's Handbook for Talent Development and Training in Healthcare

Niranjani Chidamber Papavaritis, Gregory Rider, Jacqueline Burandt

Description

Your Guide for Success in Talent Development and Healthcare
Within every corner of a healthcare system reside talent development and training initiatives and thus the need for talent development (TD) professionals and expertise. The ATD Talent Development and Training in Healthcare Handbook addresses the many opportunities and complex TD professionals face in the growing and rapidly changing healthcare space. Effective talent development is the thread that weaves through an entire healthcare organization to ensure it is up to standard with latest practices in treating patients while providing a safe and engaging environment for staff. Whether you are new to the field, a clinician new TD, or a seasoned TD professional in need of solutions and best practices, you can turn to this evergreen resource whenever you need tried-and-true advice.
TD professionals have the unique role of tying together organizational and employee advancement in healthcare systems—and likewise, this handbook dives into areas for both business and professional evolution. It covers six key themes across 26 chapters:

Learning and Development Basics

Organizational Development

Employee Development

Business Acumen for the Health System

Digital Transformation and Literacy

Patient-Centric Care
Written by 25 fellow healthcare practitioners with extensive experience in the field—from nurses, physicians, and administrators to instructional designers, chief learning officers, technology experts, and leaders across the industry—this book will help you maximize the impact of your work and improve your abilities to deliver the best care possible to your patients.

Sujets

• Efficacité professionnelle
• Efficacité
• Employabilité, métiers et formations
• Training
• Economics
• Business
• Gestion d'équipe

Informations

• Publié par: Association for Talent Development
• Date de parution: 16 novembre 2021
• Nombre de lectures: 0
• EAN13: 9781952157578
• Langue: English
• Poids de l'ouvrage: 3 Mo

Extrait

More Praise for Talent Development and Training in Healthcare Handbook
“Healthcare is a people business, and its sole success is dependent upon a highly engaged and well-trained workforce. This book enlightened me to the necessary elements to ensure that my professional colleagues are prepared to be successful in an ever-changing and challenging healthcare environment.”
—Frederick Borrelli, Chief Administrative Officer, Yale Medicine
“This book provides a thorough and wonderful framework for understanding the basics of change management. Reading it will enable those involved in change efforts to better plan, implement and track the results of their change initiatives.”
—Jay Morris, Vice President, Education, Yale New Haven Health
“A truly impressive work of breadth and depth. This comprehensive handbook provides the best contemporary thinking and practical ideas from a diverse set of expert voices. What a valuable resource for healthcare talent development and training professionals as well as leaders who want to improve our healthcare delivery system.”
—Michael Wukitsch, Chief Human Resources Officer, Lee Health

© 2022 ASTD DBA the Association for Talent Development (ATD)
All rights reserved. Printed in the United States of America.
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No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, information storage and retrieval systems, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to copyright.com , or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: [phone]; fax: [phone]).
Chapter 10 was adapted from Connection Culture: The Competitive Advantage of Shared Identity, Empathy, and Understanding at Work, 2nd edition. Alexandria, VA: ATD Press.
ATD Press is an internationally renowned source of insightful and practical information on talent development, training, and professional development.
ATD Press
1640 King Street
Alexandria, VA 22314 USA
Ordering information: Books published by ATD Press can be purchased by visiting ATD’s website at td.org/books or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number: 2021943872
ISBN-10: 1-952157-56-0
ISBN-13: 978-1-952157-56-1
e-ISBN: 978-1-952157-57-8
ATD Press Editorial Staff
Director: Sarah Halgas
Manager: Melissa Jones
Content Manager, Healthcare Training: Niranjani Chidamber Papavaritis
Developmental Editor: Jack Harlow
Text Design: Shirley E.M. Raybuck
Cover Design: Darrin Raaum
Text Layout: PerfecType, Nashville, TN
Printed by BR Printers, San Jose, CA
To every healthcare worker who has formally or informally assumed the mantle of training, talent development, and growth to transform others or oneself in moments of crisis and calm.
To those who remain committed to lifelong learning and improvement and being their best authentic self in the workplace.
To the healthcare workers who served tirelessly with great agility, bravery, and endurance throughout the COVID-19 pandemic, during which this book was written.
CONTENTS
Preface
Introduction
Part 1. Learning and Development Basics
1.   Training Delivery and Facilitation by Naomi J. Kinney, CPTD
2.   Additional Techniques for Training Delivery and Facilitation by Denise Hicken
3.   Instructional Design by Dawn Mahoney
4.   Evaluating Learning Impact by Timothy R. Brock
Part 2. Organization Development
5.   Branding Talent Development by Jacqueline Burandt
6.   Change Management by Yon Sugiharto and Ryan Kane
7.   Diversity, Equity, and Inclusion Training by Imelda Wicks
8.   Teambuilding by Pamela Mann
9.   Culture of Safety and Reliability by Daniel Gandarilla and Candy Baptist
10.   Organizational Culture by Michael Lee Stallard and Katharine P. Stallard
Part 3. Employee Development
11.   Onboarding by Jacqueline Burandt
12.   Reskilling and Upskilling by Jacqueline Burandt
13.   Frontline Workers by M. Lynn Fischer
14.   Leadership Development by Scott Kashman
Part 4. Business Acumen for the Health System
15.   Business Acumen and Well-Being by Scott Kashman
16.   Performance Improvement by Jenny Harshman
17.   Compliance Training by CJ Wolf
18.   Working With Subject Matter Experts by Greg Owen-Boger and Dale Ludwig
Part 5. Digital Transformation and Literacy
19.   Future of Learning Technologies by Mary E. Holtschneider and Chan W. Park
20.   Electronic Health Records by Christine F. Reyes
21.   Simulation Centers by Gretchen Matika Kolb
22.   Artificial Intelligence by Tushar Mehrotra
Part 6. Patient-Centric Care
23.   From Patient Experience to Human Experience by Jason A. Wolf
24.   Clinical Quality by Ben Locwin
25.   Patient Safety by Ben Locwin
26.   Value-Based Care by Christina Barss and Suzanne Mell
Acknowledgments
References and Resources
About the Contributors
Index
About the Editors
PREFACE
We are thrilled to bring you this handbook on talent development and training for healthcare provider spaces. Our goal was to create an evergreen resource for healthcare trainers and practitioners that shared best practices from seasoned professionals. The Association for Talent Development (ATD) has been creating training resources since 1943, and in early 2020, released a new content model to effectively cater material to healthcare audiences. Aligning with TRIAGE (training resources, ideas, and analysis guided by experts), this handbook encompasses key topics in learning and development and homes in on crucial areas specific to the industry. We envision it as a guide that every practitioner can have at their desk or working space to turn to whenever they need tried-and-true advice from subject matter experts (SMEs) and peers in the field.
The demands for talent development in healthcare are ever-increasing, and more healthcare organizations are realizing that their success as a business depends on the success of their talent development professionals, regardless of where they reside within the organizational chart or what their scope of responsibilities encompasses. As the function grows in importance, and continues to touch every nook and cranny of the healthcare organization, it will be asked to do more with the (sometimes limited) resources and support available. Fortunately, there’s a burgeoning community of skilled and knowledgeable talent development practitioners who are willing and ready to impart their expertise.
Thus, it was important for us to make this a collective effort—to consult SMEs from key areas to discuss their findings, experiences, observations, and recommendations. We each brought our strengths and backgrounds from the field to bring an idea to life. Jacqueline Burandt, having served as the former executive director of the Center for Learning Excellence at University Health, brought decades’ worth of TD experience and leadership. Gregory Rider, currently the director of corporate compliance at EmblemHealth, brought expertise from the various TD roles he’s held in the past 20+ years across several segments of the healthcare industry. Niranjani Chidamber Papavaritis, having engaged with healthcare executives through a former role at UnitedHealth Group/Optum and serving as the content manager for healthcare training content at ATD, brought experience creating solutions for improved leadership development and training practices at health systems. Together, we had the perfect blend of past experiences, ongoing advancements, and the bond of a shared passion to contribute to the growth of the field.
We wanted to include a diverse group of contributors from within the industry to bring together the best stakeholders and provide perspective from different angles. We reached out to 25 healthcare professionals—including trainers, clinicians, executives, and consultants—with the goal of creating a book written “by the people, for the people.” And we are honored to highlight each SME’s wisdom and voice through their respective chapters.
While working with each contributor, we had many exchanges to refine their ideas—from the formation of scope to reviewing drafts and offering feedback and insight—striving to bring out the best of each content area. As worlds came together and collided, our contributors began to bond with one another as well, a harmony of talent development and healthcare, mirroring themes and topics within the book. The incidental overlap with the COVID-19 pandemic allowed for serendipitous closeness, as we shared our ups and downs, changing routines, and the direct impact we felt from the virus. We conversed about the way COVID-19 was shifting trends before our eyes and significantly affecting how we were designing, delivering, and evaluating training. And we exchanged thoughts on how our priorities were changing not just daily, but minute by minute.
We want to give a special note of appreciation to the mastermind behind this entire project—Ryan Changcoco. Serving as senior content manager for industry verticals, including healthcare, Ryan had envisioned this handbook years before its creation. He brought the three of us together on a shared mission, and provided endless support throughout the process as an advisor, colleague, and dear friend. We are extremely grateful to have been given the chance to work on this unique project and to have had Ryan’s enthusiasm bring this book to life.
To quote Jane Goodall: “What you do makes a difference, and you have to decide what kind of difference you want to make.” We have cherished this experience and hope that we can make a smidge of a difference to the growth of learning and development for healthcare providers. We are grateful