Quality, Safety, and Environment

Pascal Dennis

Description

For the first time, an author has demonstrated that safety and environment are influential factors within the quality arena. Pascal Dennis explains how applying quality management principles to safety and environmental issues can result in growth for an organization where safety and environment endeavors are concerned. This is the only book demonstrating that problems stemming from quality, safety and environment share the same root cause and respond to the identical remedies offered by a modern quality management system. Extremely well-written, Quality, Safety, and Environment: Synergy in the 21st Century includes chapters focusing on the histroy of the quality revolution, behavior-based safety, and the vital issues facing today's safety manager. The goals, methods, and principles of total safety and environmental management are introduced as well as statistical process control and other quality tools made applicable to safety and environmental situations. Benefits Increase profits by integrating your organization's management systems. Apply cutting-edge technologies in environmental management. Administer proven methods of measuring environmental performance. Contents: Introduction Entropy--The QSE link Generic Management Systems--A Primer Quality Management Systems Safety Management Systems Environmental Management Systems Q, S, and E Management Systems--Synergies Implications for Management Includes 32 illustrations

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Organizational Behavior
• Employabilité, métiers et formations
• Green marketing
• Sustainable living
• Economics

Informations

• Publié par: ASQ Quality Press
• Date de parution: 30 juin 1997
• Nombre de lectures: 1
• EAN13: 9780873898737
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

Quality, Safety, and Environment

Also available from ASQC Quality Press

Implementing ISO 14001 Marilyn Block

Creativity, Innovation, and Quality Paul E. Plsek

After the Quality Audit: Closing the Loop on the Audit Process J. P. Russell and Terry Regel

Understanding and Applying Value-Added Assessment: Eliminating Business Process Waste William E. Trischler

Actual Experiences of a CEO: How to Make Continuous Improvement in Manufacturing Succeed for Your Company Hank McHale

Mapping Work Processes Dianne Galloway

To request a complimentary catalog of publications, call 800-248-1946 or visit our web site at http://www.asqc.org

Quality, Safety, and Environment

Synergy in the 21st Century

Pascal Dennis

ASQC Quality Press Milwaukee, Wisconsin

Quality, Safety, and Environment: Synergy in the 21st Century Pascal Dennis Library of Congress Cataloging-in-Publication Data Dennis, Pascal, 1957– MMQuality, safety, and environment: synergy in the 21st century / MPascal Dennis. MMMp.Mcm. MMIncludes bibliographical references and index. MMISBN 0-87389-379-4 (alk. paper) MM1. Industrial safety—Management.M2. Environmental management. M3. Total quality management. MT55.D443M1997 M658.4'08—dc21 96-39878 CIP © 1997 by ASQC All rights reserved. No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. The views expressed herein are solely those of the author and do not necessarily reflect the view of any other person or organization. 10 9 8 7 6 5 4 3 2 1 ISBN 0-87389-379-4 Acquisitions Editor: Roger Holloway Project Editor: Jeanne W. Bohn ASQC Mission: To facilitate continuous improvement and increase customer satis- faction by identifying, communicating, and promoting the use of quality principle s, concepts, and technologies; and thereby be recognized throughout the world as the leading authority on, and champion for, quality. Attention: Schools and Corporations ASQC Quality Press books, audiotapes, videotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructiona l use. For information, please contact ASQC Quality Press at 800-248-1946, or write to ASQC Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005. For a free copy of the ASQC Quality Press Publications Catalog, including ASQC membership information, call 800-248-1946.

Printed in the United States of America

Printed on acid-free paper

Quality Press 611 East Wisconsin Avenue Milwaukee, Wisconsin 53202

To my family—Alexandra, Eleanor, and Katherine— who make it all worthwhile.

Contents

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Synergy Defined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Why Synergy Between Quality, Safety, and Environment? . . . Entropy—The QSE Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1of a Problem Company2 Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symptoms and Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13 The Quality Revolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Fall of the Titans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Taylor System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A Short History of Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

vii

xi

1 1 2 3 5

7 8 8 9 11

15 15 17 20

viii

14

15

16

Quality, Safety, and Environment

The Quality Revolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quality in the Postwar Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Is the Quality Approach?. . . . . . . . . . . . . . . . . . . . . . . . . . . The Goals and Principles of the Quality Approach. . . . . . . . . The Quality Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Crisis in Safety Management. . . . . . . . . . . . . . . . . . . . . . . . . Why Safety Management Is Important . . . . . . . . . . . . . . . . . . . . Regulation Explosion—Performance Implosion . . . . . . . . . . . . The Workers’ Compensation Crisis . . . . . . . . . . . . . . . . . . . . . . . A Short History of Safety Management . . . . . . . . . . . . . . . . . . . Safety Management in the Twentieth Century . . . . . . . . . . . . . Heinrich and Scientific Safety Management . . . . . . . . . . . . . . . Heinrich and Shewhart Compared . . . . . . . . . . . . . . . . . . . . . . . . Safety Management Is Rooted in the Taylor System . . . . . . . Traditional Safety Management. . . . . . . . . . . . . . . . . . . . . . . . . . .

Environmentalism—The First Wave Runs Out of Gas. . . . . . The Roots of Environmentalism . . . . . . . . . . . . . . . . . . . . . . . . . . The New World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The First Wave of Environmentalism . . . . . . . . . . . . . . . . . . . . . . The Failure of Theory: Malthusianism . . . . . . . . . . . . . . . . . . . . The Pareto Principle—Ignored . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Limits of Command and Control . . . . . . . . . . . . . . . . . . . . The Faustian Bargain Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmentalism—The Second Wave . . . . . . . . . . . . . . . . . . . . Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Systems Approach to Management . . . . . . . . . . . . . . . . . . . System Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Program Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25 28 31 32 36 44

47 47 48 48 51 55 56 59 60 62

65 65 68 70 73 74 74 76 77 78

81 81 83 88

17

18

19

10

Contents

System Management Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . A Word on Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ix

92 93 94

Total Safety and Environmental Management97. . . . . . . . . . . . . Total Safety and Environmental Management Defined . . . . . 97 The Goals and Methods of TSEM . . . . . . . . . . . . . . . . . . . . . . . . 97 Synergy Between Safety and Environment . . . . . . . . . . . . . . . . . 98 Differences Between the SMS and the EMS . . . . . . . . . . . . . . . 100 Principles of TSEM—Deming Revisited . . . . . . . . . . . . . . . . . . . 101 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Behavior Observation—The Key to Upstream Measurement in Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Behaviorism—A Brief History . . . . . . . . . . . . . . . . . . . . . . . . . . . . ABC Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The ABC Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Behavior-Based Safety in Action. . . . . . . . . . . . . . . . . . . . . . . . . . . Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105 107 108 110 114 118

Measurement of Safety Performance. . . . . . . . . . . . . . . . . . . . . . 121 Why Measure? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Current Measures of Safety Performance. . . . . . . . . . . . . . . . . . 123 The Problem with Common Safety Measures. . . . . . . . . . . . . . 125 The Proper Use of Downstream Measures . . . . . . . . . . . . . . . . . 128 Upstream Measures of Performance. . . . . . . . . . . . . . . . . . . . . . . 133 Future Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Measurement of Environmental Performance. . . . . . . . . . . . . . Audiences for Environmental Reports. . . . . . . . . . . . . . . . . . . . . Principles of Performance Indicator Selection . . . . . . . . . . . . . . Types of Environmental Measures . . . . . . . . . . . . . . . . . . . . . . . .

143 145 145 149