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Description
Can we do Call Center without complex (expensive) analysis? How much are sponsors, customers, partners, stakeholders involved in Call Center? In other words, what are the risks, if Call Center does not deliver successfully? Is there a Call Center management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan? What is Call Center's impact on utilizing the best solution(s)? How can you negotiate Call Center successfully with a stubborn boss, an irate client, or a deceitful coworker?
This amazing Call Center self-assessment will make you the reliable Call Center domain leader by revealing just what you need to know to be fluent and ready for any Call Center challenge.
How do I reduce the effort in the Call Center work to be done to get problems solved? How can I ensure that plans of action include every Call Center task and that every Call Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Call Center opportunity costs are low? How can I deliver tailored Call Center advise instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Call Center essentials are covered, from every angle: the Call Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Call Center outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Call Center practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Call Center are maximized with professional results.
Your purchase includes access details to the Call Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
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Informations
Publié par | Emereo Publishing |
Date de parution | 05 janvier 2018 |
Nombre de lectures | 0 |
EAN13 | 9781489192967 |
Langue | English |
Informations légales : prix de location à la page 0,2050€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.
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