Corporate Sustainability Planning Assessment Guide

Donald C. Fisher

Description

Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is designed to serve as an easy-to-use guide for an organization’s cross-functional self-assessment team(s) to assess and score its corporate sustainability efforts.
This manual can be used to provide a due diligence for an organization’s corporate sustainability efforts, and to provide a template for its self-assessment and strategic planning regarding corporate sustainability efforts. In addition, the manual provides guidance for employees and employee teams to score their departments or total organization in many areas. It can also be used to help employees collect sustainability data to benchmark against other best-practice organizations.
Corporate sustainability planning for an organization builds on its core values, and can provide direction and rationale for the integration of sustainability principles among employees, vendors, and customers. The manual will help an organization identify and strategically address sustainability opportunities that will:br
Increase revenue and reduce costs
Enhance the organization’s reputation, brand, and market value
Better attract and retain talented employees
Mitigate regulatory and business risks
Address key economic, environmental, and social issues within the organization
Listen in as Donald Fisher reveals the 7 vital steps to implementing a successful corporate sustainability effort, as only a 20 year veteran can.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Total Quality Management
• Gestion et management
• International Organization for Standardization
• Economics
• QMS

Informations

• Publié par: ASQ Quality Press
• Date de parution: 10 juin 2009
• Nombre de lectures: 0
• EAN13: 9780873892858
• Langue: English
• Poids de l'ouvrage: 5 Mo

Extrait

CORPORATE SUSTAINABILITY PLANNING ASSESSMENT GUIDE

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To request a complimentary catalog of ASQ Quality Press publications, call 8002481946, or visit our Web site at http://www.asq.org/qualitypress.

CORPORATE SUSTAINABILITY PLANNING ASSESSMENT GUIDE

A Comprehensive Organizational Assessment

Donald C. Fisher, Ph.D.

ASQ Quality Press Milwaukee, Wisconsin

American Society for Quality, Quality Press, Milwaukee 53203 © 2010 American Society for Quality All rights reserved. Published 2009 Printed in the United States of America 13 12 11 10 09 5 4 3 2 1

Library of Congress CataloginginPublication Data Fisher, Donald C.  Corporate sustainability planning assessment guide : a comprehensive organizational assessment / Donald C. Fisher.  p. cm.  Includes bibliographical references and indexes.  ISBN 9780873897747 (pbk. : alk. paper)  1. Sustainable development. 2. Corporations—Environmental aspects. 3. Social responsibility of business. 4. Economic development—Environmental aspects. I. Title.  HC79.E5F524 2009  658.4'012—dc22  2009023950

ISBN13: 9780873897747

No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Publisher: William A. Tony Acquisitions Editor: Matt Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson

ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.

Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audio tapes, and software are available at quantity discounts with bulk purchases for business, educational, or instruc tional use. For information, please contact ASQ Quality Press at 8002481946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 532013005.

To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ member ship information, call 8002481946. Visit our Web site at http://www.asq.org or http://www.asq.org/qualitypress

Printed on acidfree paper

This book is dedicated to my grandchildren, Marissa Jae Moore and Landon Cole Moore, who will ensure sustainability for future generations within our family.

Contents Dedication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v CD-ROM Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Forewordxi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . xiii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Corporate Sustainability Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv Sustainability—A New Management Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv Sustainability Issues and Strategic Opportunities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Global Sustainability Indexes and Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Chapter 1 How to Assess Your Organization for Corporate Sustainability Planning . . . . . . . . . . . . . 1 Process Evaluation Dimension (Categories 16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Results Evaluation Dimension (Category 7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Importanceas a Scoring Consideration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Scoring Profiles Based on Corporate Sustainability Progression Levels3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2 How to Use the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 How to Use the Corporate Sustainability Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 How to Begin and Prepare for an Assessment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Assessing the Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Organizational Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Seven Steps for Successful Assessment Implementation and Manual Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3 Category 1: Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 1.1 Senior Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 1.2 Governance and Societal Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 4 Category 2: Strategic Planning41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Strategy Development42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 Strategy Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 5 Category 3: Customer Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 3.1 Customer Engagement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3.2 Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Chapter 6 Category 4: Measurement, Analysis, and Knowledge Management77. . . . . . . . . . . . . . . . . . . . . . . 4.1 Measurement, Analysis, and Improvement of Organizational Performance. . . . . . . . . . . . . . . . . . . . . . . . . . 78 4.2 Management of Information, Knowledge, and Information Technology84. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 7 Category 5: Workforce Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 5.1 Workforce Engagement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 5.2 Workforce Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

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viii Contents

Chapter 8 Category 6: Process Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 6.1 Work Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 6.2 Work Processes120. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 9 Category 7: Results127. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 Product Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 7.2 CustomerFocused Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 7.3 Financial and Market Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 7.4 WorkforceFocused Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 7.5 Process Effectiveness Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 7.6 Leadership Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Corporate Sustainability Score Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Hierarchy of Corporate Sustainability Assessment Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Chapter 10 Transforming Assessment Findings into Actionable Strategies for a Corporate Sustainability Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Appendix A: Quick and Easy Supplier/Customer Assessment for Corporate Sustainability . . . . . . . . . . . . . . . . . . . . .165

Appendix B: Corporate Sustainability Benchmarking Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Appendix C: Checklist for 100 Corporate Sustainability Considerations to Benchmark. . . . . . . . . . . . . . . . . . . . . . . . .191

Appendix D: Interviewing Hints and Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Appendix E: Corporate Sustainability Documentation List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Appendix F: Corporate Green Sustainability Index (CGSI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Appendix G: Global Reporting Initiative (GRI) Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Appendix H: Glossaries of Performance Excellence and Sustainability Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Reference List for Added Reading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

About the Author. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

CDROM Contents Organizational Overview Category 1: Leadership Category 2: Strategic Planning Category 3: Customer Focus Category 4: Measurement, Analysis, and Knowledge Management Category 5: Workforce Focus Category 6: Process Management Category 7: Results Corporate Sustainability Score Sheet Hierarchy of Corporate Sustainability Assessment Needs Transformation of Assessment Findings Strategic Planning Worksheet Quick and Easy Supplier/Customer Assessment for Corporate Sustainability Corporate Sustainability Benchmarking Process Checklist for 100 Corporate Sustainability Considerations to Benchmark Corporate Sustainability Documentation List Corporate Sustainability Assessment Interview Plan and Timetable Corporate Green Sustainability Index (CGSI) Global Reporting Initiative (GRI) Index Suggested Corporate Sustainability Report Outline Corporate Sustainability Report Planning Worksheets Corporate Sustainability Plan and Budget

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