Introduction to 8D Problem Solving

Donald W. Benbow, Ali Zarghami

Description

The eight discipline (8D) problem-solving methodology includes the following:
Select an appropriate team
Formulate the problem definition
Activate interim containment
Find root cause(s)
Select and verify correction(s)
Implement and validate corrective action(s)
Take preventive steps
Congratulate the team
This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice.
Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Problem Solving
• Decision-Making
• Gestion et management
• Ocho disciplinas para la resolución de problemas
• Economics
• 8D

Informations

• Publié par: ASQ Quality Press
• Date de parution: 21 avril 2017
• Nombre de lectures: 2
• EAN13: 9781953079336
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

Introduction to 8D Problem Solving

Including Practical Applications and Examples

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The Certified Quality Technician Handbook, Second Edition H. Fred Walker, Donald W. Benbow, and Ahmad K. Elshennawy

The Certified Six Sigma Yellow Belt Handbook Govindarajan Ramu

The Certified Six Sigma Green Belt Handbook, Second Edition Roderick A. Munro, Govindarajan Ramu, and Daniel J. Zrymiak

Practical Engineering, Process, and Reliability Statistics Mark Allen Durivage

The ASQ Pocket Guide for the Certified Six Sigma Black Belt T.M. Kubiak

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Statistics for Six Sigma Black Belts Matthew Barsalou

The ASQ Pocket Guide to Statistics for Six Sigma Black Belts Matthew Barsalou

The Quality Toolbox, Second Edition Nancy R. Tague

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The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition Russell T. Westcott, editor

The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships Grace L. Duffy, editor

To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our website at http://www.asq.org/quality-press.

Introduction to 8D Problem Solving

Including Practical Applications and Examples

Ali Zarghami and Don Benbow

ASQ Quality Press Milwaukee, Wisconsin

American Society for Quality, Quality Press, Milwaukee 53203 © 2017 by ASQ All rights reserved. Printed in the United States of America 22 21 20 19 18 17 5 4 3 2 1

Library of Congress CataloginginPublication Data Names: Zarghami, Ali, author. | Benbow, Donald W., 1936 – author. Title: Introduction to 8D problem solving : including practical applications and examples / Ali Zarghami and Don Benbow. Description: Milwaukee, Wisconsin : ASQ Quality Press, [2017] | Includes bibliographical references and index. Identifiers: LCCN 2017006518 | ISBN 9780873899550 (pbk. : alk. paper) Subjects: LCSH: Group problem solving. Classification: LCC HD30.29 .Z37 2017 | DDC 658.4/036—dc23 LC record available at https://lccn.loc.gov/2017006518

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Printed on acid-free paper

Table of Contents

List of Figures and Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 1 Introduction and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 The 8Ds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2 Tools for Finding the Root Cause. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Building the Problem-Solving Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 Brainstorming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.3 The Fishbone Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.4 Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.5 Five Whys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.6 Checklists and Check Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.7 Problem Solving as a Discipline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 3 Case Studies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Split Land Parcels Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 Logistics Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3 Progressive Die Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4 Public Library Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5 Medication Administration Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6 Document Control Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7 Medical Diagnosis Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8 Hidden Porosity Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 4 Unsolved Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.1 Problems in Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Problems in Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

v

vii ix

1 1 2 2

7 7 7 8 9 11 13 15

17 17 19 21 24 26 28 30 31

35 35 36