ISO 56000: Building an Innovation Management System

Peter Merrill

Description

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter the ISO 56000 series of standards on innovation management systems (IMS). Specifically, ISO 56002 provides guidance on how to develop a systems approach to managing innovation. In this book, author Peter Merrill shares with readers the thinking behind each of the clauses in the standard. He explains real-life, practical applications of the guidance the standard provides and shows how to integrate an IMS with a quality management system based on ISO 9001 and be prepared for the future.
In this book, you will discover how it:Details the strategy and leadership necessary to manage innovation using ISO 56002 and explaining the cultures of creativity and execution that must coexist
Defines the competences, tools, processes, and assessments that are needed to build an IMS in your organization in order to succeed at innovation
Explains the principles that are the basis of innovation management
Shows the vital role of innovation and creativity in the progression of organizations in today's Industry 4.0/Quality 4.0 era
Underlines the idea that innovation management and quality management must work together from practical and financial standpoints
Peter Merrill has been a quality professional for many years and is an expert on simplifying complex ideas. Currently, he helps companies develop their approach to innovation. He writes extensively on innovation, including the Innovation Imperative, column for Quality Progress magazine. His previously published books include Innovation Generation, Innovation Never Stops, Executive Guide to Innovation.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Entrepreneuriat
• Economics
• Gestion et management
• Total Quality Management

Informations

• Publié par: ASQ Quality Press
• Date de parution: 30 novembre 2020
• Nombre de lectures: 0
• EAN13: 9781951058289
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

ISO 56000:
Building an Innovation
Management System
Bring Creativity and
Curiosity to Your QMSInnovation titles from Quality Press
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The Executive Guide to Innovation: Turning Good Ideas into Great Results
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and Strategy
Do It Right the Second Time, Second Edition: Benchmarking Best Practices
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Innovation Generation: Creating an Innovation Process and An
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Data Integrity and Compliance: A Primer for Medical Product Manufacturers
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For more information on Quality Press titles, please visit our website at:
http://www.asq.org/quality-pressISO 56000:
Building an Innovation
Management System
Bring Creativity and
Curiosity to Your QMS

Peter Merrill
Quality Press
Milwaukee, WisconsinAmerican Society for Quality, Quality Press, Milwaukee, 53203
© 2020 by Peter Merrill
All rights reserved. Published 2020.
Printed in the United States of America.
25 24 23 22 21 LSC 5 4 3 2 1
Publisher’s Cataloging-in-Publication Data
Names: Merrill, Peter, author.
Title: ISO 56000 : building an innovation management system : bring creativity
and curiosity to your QMS / Peter Merrill.
Description: Includes bibliographical references and index. | Milwaukee, WI:
Quality Press, 2020.
Identifers: LCCN 2020940613 | ISBN 978-1-951058-26-5 (pbk.) |
978-1-951058-27-2 (epub) | 978-1-951058-28-9 (pdf)
Subjects: LCSH Total quality management. | Technological innovations—
Management. | Creative ability in business. | Industrial management. |
BISAC BUSINESS & ECONOMICS / Quality Control | BUSINESS &
ECONOMICS / Total Quality Management | BUSINESS & ECONOMICS
/ Entrepreneurship | BUSINESS & ECONOMICS / Knowledge Capital |
BUSINESS & ECONOMICS / New Business Enterprises
Classifcation: LCC HD45.M427 2020 | DDC 658.4/063dc23
No part of this book may be reproduced in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of the publisher.
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Printed on acid-free paper
To the ladies in my life,
Angela, Rachel, and Sarah,
for the creativity and fresh perspectives
they have given me.
To all my friends in ASQ and ISO
for their great companionship and
support over so many years. Table of Contents
Preface ....................................................... ix
Introduction .................................................. xi
PART 1 ISO 56000
Chapter 1 ISO 56000: Fundamentals and Vocabulary .................3
PART 2 THE PRINCIPLES
Chapter 2 The Eight Innovation Management Principles ..............9
PART 3 CLAUSES 1, 2, AND 3 OF ISO 56002
Chapter 3 The Opening Clauses of ISO 56002 .....................21
PART 4 CONTEXT OF THE ORGANIZATION
Chapter 4 The Organization’s Context (Clause 4.1) .................27
Chapter 5 The Needs of Interested Parties (Clause 4.2) ..............34
Chapter 6 The Scope of the IMS (Clause 4.3) ......................39
Chapter 7 Establishing the System and Culture (Clauses 4.4.1
and 4.4.2) ..........................................42
Chapter 8 Collaboration (Clause 4.4.3) ...........................55
PART 5 LEADERSHIP
Chapter 9 Leadership and Commitment (Clauses 5.1.1 and 5.1.2) ......65
Chapter 10 V ision and Strategy (Clauses 5.1.3 and 5.1.4) ..............70
Chapter 11 Policy (Clause 5.2) ...................................77
Chapter 12 Roles and Responsibilities (Clause 5.3) ...................80
PART 6 PLANNING
Chapter 13 Opportunities and Risks (Clause 6.1) ....................85
Chapter 14 Innovation Objectives (Clause 6.2) ......................91
Chapter 15 Organization Structure (Clause 6.3) .....................95
Chapter 16 Innovation Portfolio (Clause 6.4) .......................99
viiviii • TABLE OF CONTENTS •
PART 7 SUPPORT
Chapter 17 Resources (Clause 7.1) ...............................107
Chapter 18 Competence (Clause 7.2) ............................120
Chapter 19 Awareness (Clause 7.3) ..............................126
Chapter 20 Communication (Clause 7.4) .........................128
Chapter 21 Documented Information (Clause 7.5) ..................132
Chapter 22 Tools and Methods (Clause 7.6) .......................135
Chapter 23 Strategic Intelligence (Clause 7.7) .....................137
Chapter 24 Intellectual Property (Clause 7.8) ......................140
PART 8 OPERATION
Chapter 25 Operational Planning (Clause 8.1)145
Chapter 26 Innovation Initiatives (Clause 8.2) .....................148
Chapter 27 Innovation Processes (Clause 8.3.1) ....................151
Chapter 28 Identify Opportunity (Clause 8.3.2)155
Chapter 29 Create Concepts (Clause 8.3.3) ........................159
Chapter 30 Validate Concepts (Clause 8.3.4) ......................168
Chapter 31 Develop Solutions (Clause 8.3.5)172
Chapter 32 Deploy Solutions (Clause 8.3.6) .......................177
PART 9 PERFORMANCE EVALUATION
Chapter 33 Monitoring and Measurement (Clause 9.1) ..............183
Chapter 34 Internal Audit (Clause 9.2) ...........................191
Chapter 35 Management Review (Clause 9.3) ......................197
PART 10 IMPROVEMENT
Chapter 36 Improvement (Clauses 10.1, 10.2, 10.3) .................203
CONCLUSION
Chapter 37 The Path Forward ...................................213
Index .......................................................219
About the Author .............................................227
Preface
Innovation is exciting. It is about the future and about changing from the
world of today. It is full of promise and gives us the opportunity to release
our own natural creativity. And yet, it can be overwhelming. The word
“innovation” is overused and often misused. We need to understand what
it really means and where to begin if we want to innovate. Do we start with
strategy, process, culture, or somewhere else?
I wrote my frst book on innovation more than 10 years ago. In that
time, it is remarkable what has changed and what has stayed the same.
Some people say it is not possible to capture innovation methods because
they are changing too fast. They are wrong. Innovation is not new. It was
frst written about by Machiavelli in his book The Prince in 1532. It is the
outputs of the methods that are changing fast. Many of the methods
themselves have been with us for decades. What has changed in the last
30 years is the recognition that a “systems approach” to managing an
organization is necessary for an organization to become a serial innovator.
My most recent book, Innovation Never Stops, shows how relentless the
“innovation game” has become. This book introduces the ISO 56000 series
of standards on innovation management. The primary focus of the book is
ISO 56002, and I will explain in detail how to use this innovation
management system guidance standard. This standard shows how to initiate and
how to execute innovation, and it shows how a systems approach to
innovation is without a doubt the best approach. It also shows that if you
have a quality management system that is based on ISO 9001, you can
develop it into an innovation management system (IMS). ISO 56002 has
been designed to integrate with ISO 9001 and has been developed through
consensus of technical committees from nearly 40 countries. An auditable
requirements version of this standard will be ISO 56001, and you can use
ISO 56002 to develop your IMS ahead of that standard being written. You
can start with strategy, as the standard does, or you can start with process, if
you want to begin with a “contained” approach. ISO 56002 gives major
guidance on culture and the key issues to look out for as you develop your IMS.
ixx • PREFACE •
This standard is not just one person’s ideas but the collective knowledge
of hundreds of people globally. I was one of those people, and I was Head of
Delegation for my country, Canada, to ISO/TC 279, the technical
committee that wrote the standard. I will give you the thinking behind
each of the clauses in the standard. I will explain real-life, practical
applications of the guidance the standard gives.
As a chemical engineering graduate from the University of Birmingham
in England, I started my career in the research and development (R & D)
department of a major chemical and textile corporation. The corporation
gave me the opportunity to move from engineering design to artistic design
in the world of textiles. I understand design from both perspectives. I
progressed through the corporation to become chief executive of a leading
design brand and understand the leader’s role in enabling inno