Retaining Your Best Employees (In Action Case Study Series)

Patricia Pulliam Phillips

Description

Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover. 

Sujets

• Gestion d'équipe
• Business
• Economics
• Gestion et management
• Human Resources
• Personal Management
• Carrière
• Carrière & Mobilité

Informations

• Publié par: Association for Talent Development
• Date de parution: 26 mai 2023
• Nombre de lectures: 0
• EAN13: 9781607289081
• Langue: English

Extrait

I N A C T I O N Retaining Your Best Employees
IN A C T I O NDo You Want to Know How to Retain Your Best,
Most Valuable, and Productive Employees?
Retaining loyal, high-performing employees is a challenge for most organizations, especially in
knowledge-based industries. Despite its importance, most organizations struggle to find the best
approaches to manage retention and fail to consider the power of methodical processes to
determine the best approach. Even when companies do consider a structured approach, they may Retainingget confused about how much to analyze and how many solutions to implement. This casebook
will help readers navigate these difficult waters by offering a variety of systems, processes, and
models to help produce a low-turnover, high-performing organization.
This book should interest anyone involved in HRM or HRD. The primary audience is practitioners
who are struggling to identify the most credible process to manage retention. This book should
answer this group’s desire for more examples that really make a difference and fewer models,
methods, and strategies. Secondary audiences include instructors and professors. Whether this Your Best
casebook is used in university classes with students who are pursuing degrees in management,
or in internal workshops for professional HRD staff members, or in public seminars on
management retention, this book will be a valuable reference. A third audience is the managers
who must understand these issues and must offer their time and the time of their employees NINE
to collect and analyze data. All these audiences will find the casebook entertaining and
engaging reading. CASE STUDIES
thASTD is proud to present the 28 book in the IN ACTION series, which offers nine case studies EmployeesFROM THE
from a variety of organizations. The authors of these case studies are diligently pursuing
accountability in their areas of expertise. Through their writing, they share their experiences at
REAL WORLD
the forefront of applying leading-edge principles that will show you how to retain your best,
most productive employees.
OF TRAINING
J A C K J . P H I L L I P S
S E R I E S E D I T O R
1800 Duke Street P A T R I C I A P U L L I A M P H I L L I P S
Alexandria, VA 22314-3499 USA
Tel: [phone] E D I T O R
TDD: 703.548.6999
Fax: [phone]
www.shrm.org
110210 1462-62220©
2002
by
ASTD.



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ved.




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Library
of
Congress
Catalog
Card
Number:
2002105497
(print
edition
only)



Print
Edition
ISBN:
978‐1‐56286‐320‐3

PDF
eBook
Edition
ISBN:
978‐1‐60728‐908‐1

2002‐1
00.Phillips-Retaining- f/m-pgs 8/19/02 11:05 AM Page iii
Table of Contents
Introduction to the In Action Series ...........................................................v
Preface...............................................................................................................vii
How to Use This Casebook ..........................................................................xi
Why Retention Is a Serious Problem ...Still .........................................1
Jack J. Phillips and Patricia Pulliam Phillips
Managing Employee Retention Through Recognition.......................17
Wireless Communications Company
Rick Jimenez
Measuring the Impact of an Amenities Center on Attrition,
Attendance, and Performance...............................................................29
Capital One
Darrin Curtis
A Strategic Approach to Retention Improvement ...............................45
Southeast Corridor Bank
Jack J. Phillips and Patricia Pulliam Phillips
Stop Trying to Manage Turnover .............................................................65
CellCo
James Bavendam
Reinvigorating a Mature Company...........................................................81
Monical Pizza Corporation
Harry Bond and Janelle Reents00.Phillips-Retaining- f/m-pgs 8/19/02 11:05 AM Page iv
Increasing Retention Through Selection Testing ........................99
Niagara Mohawk—A National Grid Company
Dale A. Currier
Using Innovative Training Practices to Retain Key Employees ..113
CITÉ Fine Dining
Margot B. Weinstein
Culture Matters! Retaining Employees and Increasing
Profitability................................................................................................135
Happy Airways
David L. Butler
Using an Internal Degree Program to Reduce the Turnover
of Technical Specialists: An ROI Approach.....................................151
Federal Information Agency
Jack J. Phillips and Patricia Pulliam Phillips
About the Editor ..........................................................................................175
About the Series Editor .............................................................................17700.Phillips-Retaining- f/m-pgs 8/19/02 11:05 AM Page v
Introduction to the
In Action Series
ike most professionals, the people involved in HRD are eager
to see practical applications of models, techniques, theories,L strategies, and issues relevant to their field. In recent years,
practitioners have developed an intense desire to learn about firsthand
experiences of organizations implementing HRD programs. To fill
this critical void, the Publishing Review Committee of ASTD
established the In Action casebook series. Covering a variety of topics in
HRD, the series significantly adds to the current literature in the field.
The In Action series objectives are as follows:
• To provide real-world examples of HRD program application and implementation.
Each case describes significant issues, events, actions, and activities.
When possible, actual names of organizations and individuals are
used. Where names are disguised, the events are factual.
• To focus on challenging and difficult issues confronting the HRD field.
These cases explore areas where it is difficult to find information
or where processes or techniques are not standardized or fully
developed. Emerging issues critical to success also are explored.
• To recognize the work of professionals in the HRD field by presenting best
practices. Each casebook represents the most effective examples
available. Issue editors are experienced professionals, and topics are
carefully selected to ensure that they represent important and timely
issues. Cases are written by highly respected HRD practitioners,
authors, researchers, and consultants. The authors focus on many
highprofile organizations—names you will quickly recognize.
• To serve as a self-teaching tool for people learning about the HRD field.
As a stand-alone reference, each volume is a practical learning tool
that fully explores numerous topics and issues.
• To present a medium for teaching groups about the practical aspects of
HRD. Each book is a useful supplement to general and specialized
HRD textbooks and serves as a discussion guide to enhance
learning in formal and informal settings.
Introduction to the In Action Series v00.Phillips-Retaining- f/m-pgs 8/19/02 11:05 AM Page vi
These cases will challenge and motivate you. The new insights you
gain will serve as an impetus for positive change in your organization.
If you have a case that might serve the same purpose for other
professionals, please contact me. New casebooks are being developed. If
you have suggestions on ways to improve the In Action series, your
input will be welcomed.
Jack J. Phillips
In Action Series Editor
P.O. Box 380637
Birmingham, AL 35238-0637
phone: [phone]
fax: [phone]
email: [e-mail]
vi Retaining Your Best Employees00.Phillips-Retaining- f/m-pgs 8/19/02 11:05 AM Page vii
Preface
etaining loyal, high-performing employees is a challenge for most
organizations. It is a critical topic for knowledge-based indus-R tries. Most organizations struggle to find the best approaches
to manage retention, yet they often fail to consider methodical
processes to determine those approaches. Sometimes there is
confusion about how much to analyze and how many solutions to implement.
With this casebook, we hope to contribute to the understanding
of retention by offering a variety of systems, processes, and models.
The authors, who reflect viewpoints from varied backgrounds, are
diligently pursuing low turnover, high-performing organizations.
Target Audience
This book should interest anyone involved in HRM or HRD. The
primary audience is practitioners who are struggling to identify the
most credible process to manage retention. They are the ones who
request more real-world examples. This same group also expresses
concern that there are too many models, methods, strategies, and
solutions, and too few examples to show if any of them has really made
a difference. This publication should satisfy practitioners’ needs, by
providing successful retention solutions.
The second audience comprises instructors and professors.
Whether this casebook is used in university classes with students who
are pursuing careers in management, internal workshops for professional
HRD staff members, or public seminars on management retention,
it will be a valuable reference. It can be used as a supplement to a
reference book on HRM or managing retenti